You’ve heard it before, and the saying is true: you only get one shot to make a great first impression. In today’s world of social media scrolling and online booking, the internet is likely where your client will initially make that impression, however phone calls are still a number one business communications channel whether it’s to inquire about services or for client/customer support.
And beyond it being the first step of your client’s journey, it’s often the first one-on-one interaction you’ll have with your client so it must be handled with the utmost care and etiquette to begin building a connection and trust.
In this episode you’ll learn:
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