Support

Hello there Aesthetic Expert! Welcome to our support page!  

The Addo Aesthetics Team wants to be sure that your user experience is as seamless as possible. Hence, we've put together this page to be sure that you have all the information that you need to contact us + provide our answers to some frequently asked questions.

You may contact our support team anytime by emailing us at [email protected]  Our office hours are Monday - Friday between the hours of 8 AM - 5 PM Eastern Time.  

A member of our support team will get back to you within 24-48 hours of your initial email during business hours.  

Thank you for being a part of our community! 

 

FAQ

 

SPA RETAIL ROCKSTAR (SRR)


What if I want to cancel my course and receive a refund?

We believe in this program and the massive success that it has helped to create for our students. But the program only works if you show up and do the work.

We want action takers so if you join Spa Retail Rockstar and do the work but are not seeing results, email us within 30 days of joining at [email protected]

My team and I will troubleshoot and if we are unable to help you, we will reimburse you in full. 


Does my Spa Retail Rockstar content expire?

Yes and No - let me explain.  Once you have successfully purchased Spa Retail Rockstar you will have lifetime access to all the video content - the 7 training modules - and any other content uploaded in the members area. You will also receive updates to the training material and bonuses if/when they become available!

When you join you are also given 1 year access to the Spa Retail Rockstar Facebook Group and to our Spa Retail Rockstar Coaching Calls.  After one year, if you would like to remain in the Facebook group and continue to have access to the coaching call live sessions and recordings you will be given the opportunity to extend your access for a low fee. 


Is Spa Retail Rockstar a Membership?

No. Spa Retail Rockstar is not a membership.  In order to make the material accessible to aestheticians at all levels we offer a single pay option or a payment plan. If you choose the payment plan you are responsible for all the remaining payments until your payment plan is fully paid off.


POST WITH PURPOSE (PWP)


Is Post With Purpose a Monthly Membership? 

No, Post With Purpose is a comprehensive course where you’ll learn how to craft a purposeful social media marketing strategy for your spa, unlock a proven system for creating a month’s worth of content in just a couple of hours per month, and receive the tools you need to stay at the top of your social media game without being glued to your phone 24/7. Once you’ve purchased the course, you get to keep all the material (and receive all future updates!) for the lifetime of the course! 


When will I start to see results?

There’s not a single answer to this question since it depends where you’re starting from and your commitment to the implementation of the system we map out in Post With Purpose. Many of our students have seen results immediately upon making shifts to their profile and posting strategy while others have seen results in as little as a month with consistent action.  


What results can I expect to get?

Increased engagement with existing followers/audience, attracting new ideal audience members to your social media profiles, and if you connect the dots between your social media to your website/booking funnel/ecommerce store (don’t worry, we’ll teach you this!), you should also be able to see an increase in new leads on your email list, new client inquiries and direct bookings, more online sales and social media-based referrals.


Do I get lifetime access to the course?

Yes, once you’ve paid, you get to keep all the material (and receive all future updates!) for the lifetime of the course!  


Will I be able to get feedback on my social media profiles?

Because this is a self-paced and self-study course, we will not be able to supply direct feedback on your specific social media profiles, however, if you have questions throughout the course material, you can always ask us for clarification. We want to see you succeed and we’re here to support you if something doesn’t make sense! 


What if there is a major change to a platform? Ie. Facebook/Instagram

That’s why you get lifetime access with all the updates! It’s inevitable that something will change with one of the big platforms - from updating the platform modules to adding new tech tutorials to the library, we’ll always add in the top need-to-know info on big social media shifts and notify you of new content updates when we inevitably make them so you can stay at the top of your spa’s social media game! 

 

GROWTH FACTOR FRAMEWORK (GFF)


What do I get inside Growth Factor Framework?

In addition to the core Growth Factor Framework Phase trainings (Sales, Social, Systems, Structure, and Scale), you’ll also gain access to the core modules* inside my programs, Spa Retail Rockstar and Post With Purpose while you are actively in the Growth Factor Framework program. Within each Growth Factor Framework Phase, you will also receive assets (templates, trackers, etc.) that help remove a large amount of the heavy lifting for you as you move forward, plus, you’ll receive a ticket to our live Virtual Aesthetic Marketing Seminar event. *Does not include access to the additional bonus resources, coaching calls, and communities for Spa Retail Rockstar.


What if I can't show up live for all of the calls? Will there be replays?

All of our training calls and group/Hot Seat coaching calls will be recorded so that you can refer to them at a time that works best for you. In addition to the core Growth Factor Framework phase training calls and coaching sessions, we also have a weekly schedule of office hours, accountability and facilitated mastermind sessions so there are plenty of opportunities to get real-time support when you need it. Our goal isn’t to give you endless hours of content to consume, but the most fine-tuned, highly-relevant content you need to take action and move the needle because we know that if you commit to showing up and doing the work, you will double your investment within six months (that’s our guarantee).

 

What is the timeline of getting through the Growth Factor Framework Program?

The Growth Factor Framework requires a minimum 6-month commitment as this is the duration of teaching and implementing all the core phases in the Framework. After 6 months in the program, you will move into our Growth Factor Alumni group which is a month-to-month membership. In the Alumni group there is an additional weekly training with Daniela, and guest experts where applicable, focused primarily on higher level and scale-related topics.  

 

What if I'm brand new to business or haven't started my business yet?

The Growth Factor Framework is not geared toward aestheticians or spa owners just starting out. Don't stop dreaming big and take what you’ve learned in Spa Business Bootcamp to keep growing! This program has been designed for those with already established businesses looking to scale. Once you’ve reached (or are very close to reaching) the Build stage on the Aesthetician Success Path, you’ll be a perfect fit for the Growth Factor Framework!

 

What if I don't have a team yet and I'm a solo aesthetician?

As long as you’re an aesthetician and spa owner who plans to bring on a team, the Growth Factor Framework will work for you. It’s important to note that a team does not necessarily mean service providers like aestheticians or massage therapists. Even if you are a solo who intends to stay solo, but plans to go the ecommerce route, you will need a team for support in order to scale.  

 

How is your Spa Retail Rockstar Program different from Growth Factor Framework?

Spa Retail Rockstar is my signature program that focuses largely on sales, specifically retail sales made in-spa and online. The content in Spa Retail Rockstar will act as a supplement to the Growth Factor Framework program, which is why you’ll gain access to the core trainings inside Spa Retail Rockstar for as long as you’re an active member in Growth Factor. If you’re already in Spa Retail Rockstar, you’ll also retain your access to the live Spa Retail Rockstar coaching calls and call recordings, additional resources/bonuses, as well as the community, which are not included for students who are solely enrolled in Growth Factor Framework.  

 

Do you offer any guarantee?

We believe in our classes and process so much that Addo Aesthetics offers a money-back guarantee. If you do not generate $9,994, collectively, in business from the sales funnel, membership, or event you created OR by implementing the advice in the program as well as the recommendations provided to you by the Growth Factor Framework Team, Addo Aesthetics will offer you a full refund of your payments if you satisfy the detailed criteria outlined in the contract.

 

GROWTH FACTOR VIP (GF VIP)


What is the Growth Factor VIP Program?

Growth Factor VIP is our high level 1:1 coaching program for aestheticians and spa owners making a minimum annual revenue of $200,000 and are seeking to take their business to the next level, and if desired to even hit 7 figures and beyond.  

When does the program open? 

We open enrolment twice a year and only accept a limited amount of spa owners to join. It requires a 6-month commitment and there are no refunds or cancelations once you have been accepted into the program.


GENERAL ADMINISTRATION


What if I have a question regarding the course content?

If you have a question regarding the course content inside the members area you are welcome to post your questions and comments directly under the training video you are viewing. Once you have submitted your question or comment our team is notified and will get back to you. Please Note: When posting your question or comment under a video, please select the video that best relates to your question or comment.

You may also post your questions directly in our members-only Facebook Group of your respective program. A link to the respective Facebook group is included under every video.

What if one of the training videos is not working (stops playing, won’t load, etc.)?

First and foremost, we apologize for the inconvenience.  Our videos are hosted using Kajabi, a top of the line video hosting software platform. Every once in a while, a “glitch” will occur. We first suggest refreshing the page to see if the video will now play.  If the problem persists, please contact our customer support team at [email protected] When contacting them, please include the page URL and the specific video that is not working. They will prioritize the problem and reply to you promptly.

Have a question about something not listed here?  

Simply contact our support team at [email protected] and they will get back to you within 24-48 hours.

Last Updated: October 1, 2021