Support

Hello there Aesthetic Expert! Welcome to our support page!  

The Addo Aesthetics Team wants to be sure that your user experience is as seamless as possible. Hence, we've put together this page to be sure that you have all the information that you need to contact us + provide our answers to some frequently asked questions.

You may contact our support team anytime by emailing us at [email protected]  Our office hours are Monday - Friday between the hours of 8 AM - 5 PM Eastern Time.  

A member of our support team will get back to you within 24-48 hours of your initial email during business hours.  

Thank you for being a part of our community! 

 

FAQ

 

SPA RETAIL ROCKSTAR (SRR)


What if I want to cancel my course and receive a refund?

We believe in this program and the massive success that it has helped to create for our students. But the program only works if you show up and do the work.

We want action takers so if you join Spa Retail Rockstar and do the work but are not seeing results, email us within 30 days of joining at [email protected]

My team and I will troubleshoot and if we are unable to help you, we will reimburse you in full. 


Does my Spa Retail Rockstar content expire?

Yes and No - let me explain.  Once you have successfully purchased Spa Retail Rockstar you will have lifetime access to all the video content - the 7 training modules - and any other content uploaded in the members area. You will also receive updates to the training material and bonuses if/when they become available!

When you join you are also given 1 year access to the Spa Retail Rockstar Facebook Group and to our Spa Retail Rockstar Coaching Calls.  After one year, if you would like to remain in the Facebook group and continue to have access to the coaching call live sessions and recordings you will be given the opportunity to extend your access for a low fee. 


Is Spa Retail Rockstar a Membership?

No. Spa Retail Rockstar is not a membership.  In order to make the material accessible to aestheticians at all levels we offer a single pay option or a payment plan. If you choose the payment plan you are responsible for all the remaining payments until your payment plan is fully paid off.


POST WITH PURPOSE (PWP)


Can I join Post with Purpose anytime? 

No. We open enrollment for PWP only for a few days at a time and then close enrollment again so that we can streamline the onboarding process. We send out emails to let you know when the program is open. You can join our email list on our website www.addoaesthetics.com to be the first to know when we open enrollment again.


Is Post With Purpose a Membership? 

Yes! Post with Purpose is a monthly membership for aestheticians and spa owners who want a clear system for creating content for their social media. We provide in depth training and resources to help you create a streamlined system for creating and sharing content on all of your social platforms. 


What if I want to cancel my Post With Purpose membership? 

You are free to cancel your membership at any time. Just send an email to [email protected]. If you choose to cancel, you will complete your current membership month and the following month will not be renewed. Due to the digital nature of the program and the high value of content delivered, we do not offer refunds on previous months of membership. 


GROWTH FACTOR FRAMEWORK


What is the Growth Factor Program?

The Growth Factor Framework is our high level group coaching program for aestheticians and spa owners making a minimum annual revenue of $200,000 and are seeking to hit 7 figures and beyond.  

When does the program open? 

We open enrollment once a year and only accept a limited amount of spa owners to join. It requires a 12-month commitment and there are no refunds or cancelations once you have been accepted into the program.


GENERAL ADMINISTRATION


What if I have a question regarding the course content?

If you have a question regarding the course content inside the members area you are welcome to post your questions and comments directly under the training video you are viewing. Once you have submitted your question or comment our team is notified and will get back to you. Please Note: When posting your question or comment under a video, please select the video that best relates to your question or comment.

You may also post your questions directly in our members-only Facebook Group of your respective program. A link to the respective Facebook group is included under every video.

What if one of the training videos is not working (stops playing, won’t load, etc.)?

First and foremost, we apologize for the inconvenience.  Our videos are hosted using Kajabi, a top of the line video hosting software platform. Every once in a while, a “glitch” will occur. We first suggest refreshing the page to see if the video will now play.  If the problem persists, please contact our customer support team at [email protected] When contacting them, please include the page URL and the specific video that is not working. They will prioritize the problem and reply to you promptly.

Have a question about something not listed here?  

Simply contact our support team at [email protected] and they will get back to you within 24-48 hours.

Last Updated: March 15, 2021