Support


 

Hello there Aesthetic Expert! Welcome to the supprt page!  The AddoAesthetics Team wants to be sure that your user experience is as seamless as possible so we've put together this page to be sure that you have all of the information that you need to contact us + provide our answers to some frequently asked questions.

You may contact our support team anytime by emailing us at hello@addoaesthetics.com.  Our office hours are Monday - Friday between the hours of 8:00AM - 5:00PM Pacific Standard Time.  A member of our support staff will get back to you within 48 hours of your initial email during business hours.  

Thank you for being a part of our community! 

FAQs


 

Spa Retail Rockstar 

What if I want to cancel my course and receive a refund?

You may request a refund for Spa Retail Rockstar within 14 days of purchase by emailing hello@addoaesthetics.com.  We process all cancelations during our normal business hours which are Monday - Friday between 8:00AM - 5:00PM Pacific Standard Time.  If a request to cancel membership is received after normal business hours or on a holiday it will be processed on the next business day. If you are past the 14 day grace period you will not receive a refund and will be responsible for all remaining payments in your payment plan. 

Does my Spa Retail Rockstar content expire?
Yes and No - Let me explain.  Once you have successfully purchased Spa Retail Rockstar you will have lifetime access to the video content (the training modules and content uploaded in the members area). You will also receive updates to the training material and bonuses if/when they become available!

When you join you are also given 1 year access to the Facebook Group and to the coaching calls.  If you would like to remain in the Facebook Group and continue to have access to the coaching call live sessions and recordings you will be given the opportunity to purchase an additional year of access for a low annual fee. 

Is Spa Retail Rockstar a Membership? 

No.  Spa Retail Rockstar is not a membership.  In order to make the material accessible to aestheticians at all levels we offer a single pay option or a payment plan. If you choose the payment plan and remain in the program after the 14 day cancelation period, you are responsible for all of the remaining payments. 

Post With Purpose

Can I join Post with Purpose anytime? 

No.  We open PWP for a few days each month and then close enrollment so that we can streamline the onboarding process.  We send out emails to let you know when the program is open. 

Is Post With Purpose a Membership? 

Yes! Post with Purpose is a monthly membership for aestheticians and spa owners who want a clear system for creating content for their social media. We provide in depth training and resources to help you create a streamlined system for creating and sharing content on all of your social platforms. 

What if I want to cancel my Post With Purpose membership? 

You are free to cancel your membership at anytime.  If you choose to cancel, you will complete your current month and the following month will not be renewed.  Due to the digital nature of the program and the high value of content delivered, we do not offer refunds on previous months of membership. 

Growth Factor Framework

What is the Growth Factor Program? 

The Growth Factor Framework is our high level group coaching program for aestheticians and spa owners making a minimum annual revenue of $100,000 and are seeking to hit 7 figures and beyond.  

When does the program open? 

We open enrollment once a year and accept 25 spa owners.  It requires a 12 month commitment and here are no refunds or cancelations once you have been accepted into the program. 

General Administration

What if I have a question regarding the course content?
If you have a question regarding the the course content, inside of the members area you are welcome to post your questions and comments directly under the training video you are viewing. Once you have submitted your question or comment, our admin is notified and Daniela has a chance to personally view your questions and comments.

You may also post your questions directly into our members only Facebook Group. 

Please Note: When posting your question or comment, please select the video that best relates to your question or comment.

What if one of the training videos is not working (stops playing, won’t load, etc.)?
First and foremost, we apologize for the inconvenience.  Our videos are hosted using Wistia, a top of the line video hosting software platform. Every once and awhile, a “glitch” will occur.

We first suggest refreshing the page to see if the video will now play.  If the problem persists, please contact our customer Support Team at hello@addoaesthetics.com.  When contacting them, please include the page URL and the specific video that is not working. They will prioritize the problem and reply to you promptly.

Have a question about something not listed here?  

Simply contact our support team at hello@addoaesthetics.com and they will get back to you within 48 hours. 

 

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