Early on in my career as an aesthetician, I learned the value of looking to my fellow aesthetic peers in the salon industry as a valuable two-way relationship.

Whether it was forming a referral partnership or developing a gift card marketing strategy, when you serve the same clientele with complementary services, the opportunity is a natural fit!

And from that early realization in the value of working with salon professionals, I’ve always found it interesting to learn about how the salon industry approaches various facets of business such as retail sales and metrics compared to that of spas.

In this episode of Spa Marketing Made Easy, I’m satisfying my curiosity (and getting a little nerdy with numbers) as I chat with salon industry veteran and Chief Financial Officer of Scottfree Salons, Amy Coats, all about the metrics that go into gauging the health of your spa or salon.

Now I know metrics doesn’t seem like the most fun business topic to explore, but as Amy explains, when you understand what you’re measuring, see the benchmark, and have a guideline for growth, watching those numbers go up can become a huge motivator in moving toward your vision for success!

Even if you’re not convinced yet, after listening to this episode, I know we’ll light a little fire under you to crunch the small numbers that can make a massive impact.

In this episode you’ll learn:

• The most important metrics to keep track of to gauge the health of your business
• How the standard benchmarks in the salon industry compare to that of the spa industry and strategies for how we can work together to create smart partnerships
• Why client retention should always be a top metric to measure and ideas for how to keep current clients engaged and connected while simultaneously drawing in interest from new clients
• How to use your metrics to manage the growth actions and tactics you’re currently focusing on

References Mentioned in Episode #012: The Must-Have Metrics for Understanding Your Spa’s Growth

• Learn more about Scottfree Salons via their website, and follow them on Facebook and Instagram.
• Read “The Value of Keeping the Right Customers” in Harvard Business Review.

Join the free Aestheticians Connect community on Facebook where you can ask

When you hear the word “brand,” does your mind automatically think “logo”?

Well, I’ve got news for you, your logo is not your brand. But don’t worry, I once had the same thought just as little as five years ago.

But as I began to build my business, I began to notice that while, yes, your logo is a visual piece of your brand, your brand as a whole is so much more.

It’s the glue that holds all your marketing efforts together and is the vehicle for spreading the values that you and your business stand for.

Needless to say, it’s crucial that your brand is accurate and cohesive to be effective in drawing in your ideal clients.

In this episode of Spa Marketing Made Easy, I’m walking you through the top three reasons why you need to consistently reassess your branding on both a quarterly and annual basis, and I’m also taking you through the four major components of your spa’s brand step-by-step.

After listening to this episode, you’ll have a clear roadmap for how you can reassess your brand for small tweaks throughout the year as well as an annual revamp if you find that it’s time to make some more substantial shifts as you and your business evolve.

Here’s what you’ll learn in this episode:

• How your brand cohesively connects your online presence with your client’s in-spa experience
• Why you should check-in to reassess your brand as often as every quarter
• The three primary reasons why your brand might be due for a revamp plus the danger of shifting your brand too much, too quickly
• And the top four facets of your brand that you’ll want to evaluate for clarity, accuracy, and consistency

References Mentioned in Episode #011: How to Revamp Your Spa’s Branding

• Click here to download the free Brand Revamp Checklist that goes over the four areas of your brand to reassess and revamp throughout the year.

• Join our free Facebook community, Aestheticians Connect, where you can receive support, accountability and feedback from fellow aestheticians.

• “Like” the AddoAesthetics Facebook page and join me LIVE every Wednesday to chat with me and get your questions on the week’s podcast episode answered.

You’ve got 15 minutes until your next client, so you open up your camera roll and scroll, scroll, scroll…nothing.

Maybe you’ll get some inspiration on Instagram, so you fire up that rainbow square…tap, tap repeat.

If social media has ever sent you into a tailspin wondering what in the world you should post and feeling like a total time-suck, this episode of Spa Marketing Made Easy was made to help turn that story around.

Because here’s the reality:

When you know how to post with a plan and with purpose (aka a strategy), you’ll not only save more of your time and energy since you won’t be left scrambling trying to find something to post, but you’ll also see results in the form of revenue.

And let’s be real, that’s the whole goal of social media marketing; so you can connect with your dream clients, create a relationship, grow your know, like, and trust factor and turn these dream clients into real paying clients.

That’s what you’ll learn in this episode with my guest Danielle Pastula, who in addition to being a social media strategist and digital marketer for spa and wellness businesses, also happens to be a part of team AddoAesthetics!

Over the last four years, I’ve worked with Danielle to refine my social media presence and post in a way that connects me with my audience and grows my community, and I can’t wait for you to listen in as we pull back the curtain on how we create social media content in a way that’s streamlined and effective.

So fire up your notes app or pull up with some pen and paper because we’ve got takeaways you’ll want to keep on hand!

In this episode you’ll learn:

• How to stop getting sucked into the scroll and reclaim your time spent on social media marketing for your spa
• What to start with in knowing what to say and share on social media and why being authentic is key
• The power of vulnerability and showing up imperfectly for your audience
• What you need to include on all of your social media posts and how to structure your social media content to lead your followers to getting in touch with you

References Mentioned in Episode #076: Overcoming the 3 Biggest Obstacles in Your Social Media Marketing with Danielle Pastula

• Learn more about Danielle and her business, Root to Petal Creative, by visiting her website
• Connect with Danielle on Facebook and on Instagram
• Continue the conversation, ask questions, and receive feedback inside the Spa Marketing Made Easy Community, click here to join!

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community.

Email isn’t dead, but the days of sending a monthly promotional e-blast are!

With more communication channels than ever before, it’s critical that we treat our client’s and potential client’s emails as sacred spaces to not only retain our existing clientele, but convert our potential clients from subscribers to buyers (of treatments and retail). And the way we do that is by specifically catering the message, timing and sequence of our emails with smart email marketing strategy.

In this episode you’ll learn:

• Why you need to be actively list building for people who are both clients AND non-clients
• The one email you need to send to every single person on your list
• What automation tools you need to have in place to save you time and money plus my top tips for boosting your email open rates

Click here to continue the conversation and get your email marketing questions answered by joining the Spa Marketing Made Easy Community on Facebook.

You’ve heard it before, and the saying is true: you only get one shot to make a great first impression. In today’s world of social media scrolling and online booking, the internet is likely where your client will initially make that impression, however phone calls are still a number one business communications channel whether it’s to inquire about services or for client/customer support.

And beyond it being the first step of your client’s journey, it’s often the first one-on-one interaction you’ll have with your client so it must be handled with the utmost care and etiquette to begin building a connection and trust.

In this episode you’ll learn:

• Why everyone on your team should be trained in handling phone calls and how this sets a standard of service
• The hallmarks of positive language and closed-loop communication plus why these concepts are essential to having great client conversations
• How to handle a negative call with tact and the great opportunity a negative phone provides

Click here to read the full show notes on the Spa Marketing Made Easy blog.

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community.

You know your sales numbers could benefit from an incentive program, but where to begin? Whether your spa has a team of two or twenty, incentive programs are one of the best ways to motivate your team to meet and exceed your spa’s sales goals.

However, running an incentive program that actually works requires more than picking a prize and turning your team loose to sell, sell, sell. In this episode, I’m giving you the 4-step process for creating an incentive program that will effectively move the needle.

In this episode you’ll learn:

• Why the start of a new quarter is the perfect time to introduce your new incentive program
• What requirements your goal needs to have to get your team on board and be achievable
• Some of my favorite incentive ideas to base your program around
• My top tips for keeping your team motivated and excited by your incentives

To read the full show notes, click here.

Click here to continue the conversation and ask questions on starting your spa’s incentive programinside the Spa Marketing Made Easy community.

If you work within the medical aesthetics environment, you’re likely familiar with the concept of product bundling and its benefits, but as I’m sharing in this episode, solo aestheticians and day spa owners can benefit from product bundling, too!

In this episode you’ll learn:

• The key to getting your potential client onboard with an at-home care regimen
• How product bundling can apply to non-medical treatments such as waxing, lashes, microneedling, and more
• The long-term statistical benefits of product bundling for your new clients
• Why it’s crucial to present your product bundles properly and provide options

References Mentioned in Episode #063: Bundling Products for a Major Profits Boost

• Listen to Episode #006 – Retraining Your Brain to Create a Mindset for Success with Dr. Shannon Irvine 
• Listen to Episode #061 – Level Up by Niching Down with Gisel of Elevate Esthetics 
• Get further insights and ask your questions on product bundling inside the Spa Marketing Made Easy community.
• Learn more about treatments offered at Potomac Medical Aesthetics. 
• Get more of the inside scoop on the aesthetics industry on Dermascope and MedEsthetics. 

To continue the conversation and get more marketing insights to help you build a thriving career and business, click here join the Spa Marketing Made Easy community.

Unless you’ve been living under a rock, you’ve likely heard of Groupon, and maybe you’ve even bought one for a local experience yourself. But have you ever considered using Groupon to grow your own aesthetic business?

I’ll admit I’ve been skeptical of Groupon in years past, but after hearing feedback from multiple six-figure aestheticians on how they grew their practice with Groupon, I knew I wanted to dig in deeper, which is why I brought on today’s guest, Nora Kaitis.

Nora has been a rep at Groupon for 8 years and as a self-professed makeup and beauty junkie, sparked the initiative and launched the Health and Beauty category of Groupon that works specifically with spas and salons.

In this episode we discuss:

• How Groupon works as a marketing tool and insights for how to make Groupon a driver of loyal clientele
• Nora’s top tips for creating a winning deal that grabs the attention of the right people
• The process of working with Groupon to run a campaign on their site and the biggest mistakes to avoid
• How to leverage Groupon as a brand new business versus an established aesthetic practice

To keep the conversation going, ask questions, and seek support for your spa marketing efforts, click here to join the free Spa Marketing Made Easy Podcast community.

Are you tired of running the rat race of constantly needing to find and sell your services to new clients? Good news is there’s a way out of the race, and it’s called retention.

Here to discuss building powerful client relationships that lead to thriving rates of client retention is Andrea Ames, the founder of Idyll Point Group and the host of the After the Sale podcast. Andrea is a client retention expert, and in this episode, she’s sharing her top three phases of the relationship building process that makes for an excellent client experience that keeps them coming back for more and your business flourishing.

In this episode you’ll learn:

• Where creating an exceptional client experience begins in your client’s journey
• How to begin looking at your current client retention metrics and start moving the needle, plus why client retention is so critical for the success of your business
• Andrea’s top tips for creating an outstanding onboarding experience that wows your client and helps you operationally
• What to do after the sale that keeps your clients coming back for more and spreading the word about your services

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community.

Don’t consider yourself a “numbers person”? Well, here’s the bad news, you have no choice but to handle numbers if you want to build and grow a healthy and profitable business. The good news: getting your numbers in gear isn’t as hard as you think, especially when returning guest, Adam Chatterley, is helping you sift through and understand them!

As the founder of Salon Business Secrets and host of the Beauty Business Podcast, Adam helps spa and salon professionals build their business procedures, efficiency, and revenue to reach their ultimate growth goals. In this episode, listen in as we get into the nitty gritty of the numbers and metrics you need to be crystal clear on to see your business flourish.

Key takeaways from this episode:

• What KPIs are and which ones matter most for your stage of business
• Why KPIs should be simple and easily trackable and how you can use them to inform your business decisions
• Adam’s top 7 KPIs he suggest you get started tracking today
• The truth about paying yourself and consistently bringing home a paycheck
• Adam’s 5 points tip list for businesses that are established but haven’t been tracking their KPIs consistently

Join the Spa Marketing Made Easy Podcast community where you can access monthly trainings, Q&As, tips and a community of like-minded aesthetic experts.