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EP 424: How to Use ChatGPT to Supercharge Your Lead Flow & Future-Proof Your Spa Business

What if you could generate a steady stream of high-quality leads for your spa—without spending hours writing content or burning out on social media? Sounds too good to be true? Maybe. But the reality is, AI is changing the way businesses market, connect, and grow, and spa owners who embrace it now will be ahead of the curve.

In this Spa Marketing Made Easy episode, I’m pulling back the curtain on how we’re using ChatGPT to streamline content creation, optimize lead flow, and free up valuable time to focus on what truly matters—building real human-to-human connections. I’ll share the exact process we used to train ChatGPT to match our brand voice, plus the specific prompts you can start using today to improve your social media, ads, SEO, and referral marketing.

AI isn’t a magic bullet, but it can be a powerful tool to future-proof your spa business when used strategically. Tune in to learn how to work smarter, not harder—and don’t forget to grab our free guide with 26 ChatGPT prompts to start implementing these strategies today!

What you’ll learn during this episode:

  • How to train ChatGPT to match your brand voice
  • Specific prompts to improve your social media, ads, & SEO
  • Why AI is a tool, not a replacement—and how to use it wisely

Resources Mentioned in Episode #424: How to Use ChatGPT to Supercharge Your Lead Flow & Future-Proof Your Spa Business

Download our free guide with 26 ChatGPT prompts that help you save time, attract more clients, and streamline your marketing!

Subscribe on Spotify Subscribe on Apple Podcasts

Subscribe on YouTube

Keep the conversation going inside the Spa Marketing Made Easy Community by clicking here.

join the free Spa Marketing Made Easy Podcast community

IG / @addoaesthetics

WEB / addoaesthetics.com

YOUTUBE / @addoaesthetics

LINKEDIN / @addoaesthetics

WANT MORE FROM ADDO AESTHETICS?

Take just 5 minutes and find out YOUR biggest area of opportunity by taking my FREE Spa Business Assessment here → scorecard.addoaesthetics.com/

Join the Growth Factor® Fundamentals, an association dedicated to empowering women and strengthening their community by helping aesthetic professionals build meaningful connections with one another and fostering support and guidance to create businesses that align with the lives they love → https://offer.addoaesthetics.com/growth-factor-fundamentals

ABOUT THE SPA MARKETING MADE EASY HOST 

About Your Host, Daniela Woerner

Daniela Woerner is the founder of Growth Factor® Fundamentals, a leading spa association for aesthetic professionals, and the creator of the Growth Factor® Framework—a proven system that has helped 582 six- and seven-figure spa owners scale their businesses with strategy and systems.

With nearly two decades in the aesthetics industry, Daniela has trained alongside top physician-dispensed brands, consulted with leading dermatologists, and helped thousands of spa professionals streamline their operations and maximize profitability.

Her mission? To transform overworked aestheticians into Spa CEOs—building a business and life they love with the strategic systems needed for long-term financial growth.

As the host of the Spa Marketing Made Easy podcast, Daniela brings expert insights, real-world strategies, and in-depth conversations to help spa owners elevate their marketing, optimize their operations, and create sustainable success. With over 400 published episodes, 1 million+ downloads, and a ranking in the top 1% of all podcasts worldwide, Spa Marketing Made Easy is the go-to resource for spa and aesthetic professionals looking to level up.

Tune in each week for actionable strategies, expert interviews, and inspiration to help you build a thriving, systemized, and scalable spa business!

 

Welcome to spa marketing Made Easy, a podcast for spa owners who want to step up their leadership and business skills and step into the role as Spa CEO. I’m your host. Daniela Woerner, CEO of Addo Aesthetics and founder of the Growth Factor Framework® Program, where we teach, coach and guide spa owners in scaling their spas to the next level of growth and unlocking freedom in their life and their business. I’m so glad you’re here now. Let’s dive into the show.

Let’s talk about the reality that spa owners are facing right now, if you feel like it’s getting harder and harder to attract new clients, if you’re struggling to find high quality staff, especially when fast food places are offering $22 an hour. You are not imagining things. It is harder, but it’s not impossible. Now we are in a time of massive transformation. The way that we market, the way that we connect, and even the way that we run our businesses, is shifting at such a rapid pace, and a huge part of the shift ai ai, is changing the game, not just in our business, but also in our daily lives. So today, right here on the spa marketing Made Easy podcast, I want to pull back the curtain and share exactly how we’re using chat GPT to streamline our content, optimize our lead flow, and give ourselves back the time to focus on the most important things, building real human to human connections. Now I’m also going to give you some specific chat GPT prompts for spa that you can plug in and start using today. All right, so first up chatgpt. This is by far the AI tool that we use the most. We have the paid version. So there is a free version and a paid version.

The paid version is $20 a month. It is so worth the $20 a month for the just incredible output that it has. So highly recommend getting the paid version. Now, when I started playing around with chat, we people will call it Training, and I didn’t really know what that meant, but essentially training it to understand your brand, your voice, your business. I was simply uploading transcripts from my podcast episodes. I was adding blog posts that we had written in the past. I uploaded our brand style guide. I uploaded the PDF of our book.

I asked chat GPT to scan my Instagram and my website to understand the tone, and I was also always prompting it to only use my content as a source. That’s really important, because one of the big kind of red flags that people are bringing up around chat is that it is essentially a giant search engine and can pull anything from the internet.

So if you are educating on something, you want to make sure that you’re using your own unique content. Okay, so the other piece that I want to add in there, when we’re talking about training our chat, when you have the paid version. So I have the $20 a month version. There’s a little sidebar that you can add that it’s you’re always using that same folder on the side. So mine is auto content creator. All right. You can have different sidebars over there. My husband actually has one that helps him come up with his morning workouts.

He trained it to make sure that it knows all of the equipment that we have in our gym, and he just plugs in a few things of how long he has, what areas he wants to work, and it just pumps out his settings for him. So side note, that’s a way that you can use it personally. But when we’re looking at how we’re using this for business, these are the types of things that I was doing, and I’m always making sure that I’m using that auto content creator right there. So once I trained chat, the more that I trained it, the more that I gave it feedback when it was giving me a good response or a bad response, the easier and the better that it got, and it also gave me that confidence that the the content that I was creating was uniquely mined.

So here’s what happened when we really started to use it strategically. Number one, our blog output skyrocketed, which meant better SEO and more organic leads, right? So we we’re going to get into this in a little bit here. But the way that spas are getting leads is typically social, which in our industry is 99% of the time going to be Instagram search. Search, SEO, Google, or referrals. And so if we want to look at those three different ways that we are getting leads in a way to really increase our search is through blog post, through consistently blogging. Okay, the other thing that we noticed, we were able to streamline our content creation. So whether that’s emails, blogs, social posts, they all start from one piece of content. So for example, if we write a blog, then maybe that blog, we’re also going to be able to create an email about a blog or the social post about the blog.

We’re actually even training chatGPT to generate our podcast, show notes, emails and blogs simply by scanning the transcript of each episode. It is unbelievable. Now it’s not perfect, but I would say the output is about 85 to 90% there, and it just keeps getting better and better. So when I do a podcast episode, this podcast episode, for example, I’m going to take this transcript, I’m going to upload it into chat, it’s going to give me a summary, it’s going to give me the kind of first draft of our email. It’s going to give me social post. And then I use my marketing manager, my copywriter, to refine it, to read through, to make sure that it makes sense.

But I know you know, reading through something and refining is a heck of a lot faster than starting from scratch and kind of staring at that blank page. So the time savings and the financial savings are huge, and that time savings is key, because that allows me to focus on additional lead flow channels. And what I’m going to get to by the end of this episode is the lead flow channel that I feel is most essential here in 2025 All right, so let’s get into how you’re going to use this in your spa. So as I mentioned before, lead flow comes from three primary sources. So we’re looking at social, and when I say social, that is Facebook, Instagram, Tiktok, Pinterest, you know, whatever, YouTube, whatever you’re using for social. And we have both organic and paid ads. Now for the sake of simplicity, I’m going to be referring to Instagram, because I know most of you out there, that is your primary platform.

The other place that we’re getting lead flow from is Google. So this is your search. This is your website optimization. People naturally finding you when they’re looking for facials near me, or Botox near me, or micro needling near me, whatever they’re searching for with your city name, if you’re coming up on that first page, they’re going to be able to find you, see your reviews, head to your website, and hopefully make a appointment. The third way is referrals. And when we think of referrals, we’re typically thinking of word of mouth from our existing patient base or client base, referring their friends. Well, I want to take this a step further. I want to be able to really control this word of mouth, because again, if you don’t have those existing patients in the first place, which we’re typically getting from Instagram or Google. How are we going to have them refer so we’ve got to have a way to get more people in on the regular I also put strategic partnerships into this referral category, which is huge. So we’ll again more on that a little bit later in this episode.

Now, having a diversified approach of lead flow, when I’m talking about lead flow, is super, super important. We don’t want to put all of our eggs in one basket. So we want leads coming in from all three so let’s just start off with Instagram. Okay, we’re gonna look at paid ads organic when it comes to social. Instagram is a key player in Spa marketing, especially when it comes to paid ads. And paid ads were life changing for me.

They helped me build my email list. They helped me grow this podcast, helped me generate millions in revenue. But here’s the thing, I would never rely only on ads as my only lead source, and for me, it was a big wake up call when there was the iOS 14 update. And you know, it adds like the cost increase, they just weren’t working the same. This the iOS 14 updates was when Apple allowed its users to opt in or opt out of tracking. That was a very big thing for the marketing world. Okay, so imagine if. If you’re running ads, you’re getting, you know, maybe you’re getting 20 new patients or clients every single month, and then all of a sudden, your Facebook account gets hacked or it gets disabled, which we’re seeing a lot right now, because there were some pretty big updates to metas advertising policies and so sometimes accounts are getting shut down or disabled incorrectly. Well, if that is the only way that you are getting leads into your practice, that could mean hundreds or even hundreds of 1000s of dollars for you in lost revenue. So I was actually just having a conversation with someone who’s in this exact situation. Her Ad Account got shut down again, not uncommon, you know, she could have been doing everything right, and there was just some sort of glitch that got her shut down, and now she’s having to spend time and energy, you know, getting that reinstated. But she was trying to figure out how to get new leads through Google or some other way.

So again, while we use ads, we believe in ADS. We recommend that you use ads. It is not something that we want to steer clear of. It’s an absolutely essential, important part of your advertising strategy. We want you to use AI to help support that, to help streamline that. Okay, so we’ve got a chat GPT prompt for you here. So write three variations of an Instagram ad for my spa that promotes, and I’m put in brackets what it is that you’re wanting to promote. So signature facial membership, NEW CLIENT OFFER. Now, one of the tricks with your prompts is, when there’s those brackets, the more information, the better. So you can you can let chat know this is a signature facial here’s what’s included, here’s who it’s for, and then we add after the brackets, the tone should be warm, inviting and focused on relaxation. Include a strong call to action to book an appointment. So we are going to continue to refine and refine and refine our post, but that can be the starting point. Okay. Now here’s another one, and this is from our good friends over at successful ads club. This is the place to learn all things ads, and it has to do with metas, new ads policies.

So the prompt starts off with, I need you to analyze my website for potential compliance risks with metas, new advertising restrictions for 2025 please evaluate the following. And I’m not going to read this whole thing, because it’s pretty long. There’s section one, content. Section two, user data practices. Section three, event tracking, section four, messaging and targeting. And then each of those has its own instructions, and then there’s a report at the end. So we are going to, we actually have a freebie for you guys with 26 chatGPT prompts for spa. You can download it at the bottom of this episode. It’s gonna have all that there. So if you are like scrambling to try and write some of these down, Fear not. We have these for you. But let’s you know, for the sake of time and your listening pleasure, I’m not going to read out the entire chatGPT prompt for that one, all right, so let’s move on to Google, all right. And SEO, website optimization, something that happened for me that I noticed that was probably one of the first things that made me feel old was that my neighbor across the street, who is like 13 or 14, said that only old people use Google.

Every all the young people are using Bing. And I was like, what? Who uses Bing? But, you know, times are changing, and I don’t think that that’s a call to action to shift over to Bing, but I think that it is a possibility that Google is not always going to be the end all be all. Maybe it is. I’m still sticking with Google. I believe in Google. Google has been great for me, but I want to keep my mind open to other search engines if things shift. Okay, so for now, Google is still the huge lead driver, and so what we want to do is make sure that we are showing up in the map section. We want to make sure that we are on page one of results. And now, if you’ve noticed, there’s even these AI generated answers right up there at the top.

So there’s a summary, and then there’s an AI generation. So how do we show up up there? Well, for us, we’ve worked with HLM to optimize our website for SEO. We are also paying for SEO, but AI has been a game changer in our strategy, and this goes back to those blog posts. So the more that you’re regularly updating your website with relevant content, the more that that gets posted to Google, the more that your website is getting updated, the more that Google says, Hey, this is an active website. This is, you know, somewhere where I’m going to continue to go back. So SEO takes a little while. It’s not something that happens overnight, and we’ve been working on this for a little while now, and actually just last week, or is actually about two weeks ago, we had eight new leads reach out via our website in one week. These are people who are not on our email list and had found us through search. So that is incredible.

That for me, says, Okay, our blogging is working. The updated website that was optimized for for SEO is working. People are starting to find us through search. We are already ranking on the front page. We’re actually number one nationally for a couple of our search terms, which is really exciting. That’s taken a lot of work, but we’re now starting to see the results. We’re starting to get the benefit of all of that work that we put in. So now I have lead flow coming through ads, and I have lead flow coming through search that makes me feel good again. I am someone who likes a stable, secure business. All right, so I’ve got another chatgpt prompt for you. So generate 1000 word blog post optimized for SEO on include whatever you want. You can say best skincare treatments for aging skin. And then you can include the skincare treatments that you offer at your spa. You can make it educational, engaging and formatted for easy reading. Include relevant keywords for search visibility, such as and what you want to do is include your city name, all of that, so that you’re coming up in search for that. Okay, so again, posting blogs consistently tells Google that your website is active, valuable and deserves to be on page one.

So the more visibility that you have, the more potential leads. Now we like to post weekly, and if you’re like, Well, how am I going to come up with 52 topic ideas? Well, start by coming up with the 10 questions that you get asked most in Spa and ask chat to come up with a list of blog topics around those 10 questions. All right, you can start there. So we’re freeing up time. We’re freeing up money by using chat to help with our marketing and our content. So what do you do with that time and money? How do you benefit the most out of it. Well, my thought is that you need to get out in your community. I always tell our students, be the mayor of your town. And I don’t mean like, actually run for office. I want you to be out there getting involved, especially because right now, trust is low, skepticism is high, and consumers crave real human connection. Think about how you’re engaging with other businesses. So that means more than ever. Right now, in 2025 you have got to be attending chamber meetings. You’ve got to go to networking events, these networking groups like BNI, you’ve got to go to there’s all different types, right? Ask chat for the networking groups in your area, showing up at Charity functions, building relationships with local business owners who serve the same audience, positioning yourself as the go to esthetic expert in your area.

And the reason for this is because no algorithm change with social can change or take away the power of human to human relationships, all right. Relationships open doors. Relationships create new opportunities. Relationships generate referrals. Relationships are the start of strategic partnerships. Relationships are the the reason that strategic partnerships thrive, and these relationships can bring in 10s of 1000s of dollars in new business. All right, so try this chat, GPT prompt, write an introduction email that I can send to a local business. Yoga studio, hair salon or wellness center, to explore a partnership. The goal is to offer value, introduce my spa services and start a collaborative conversation. Now, when you’re building authentic relationships and not transactional relationships, right? We don’t want to be like I think LinkedIn kind of got this reputation of all those like random, spammy posts that just felt very transactional.

For a relationship to be fruitful, you have to show up from a place of service, from a place of giving, to learn about other businesses, to frequent other businesses, you’ve got to give, give and give and give and have no expectation to receive. All right, you want to build a personal relationship and also a professional relationship. They overlap. Guys, they overlap. So it’s really, really important to have a strategy around how am I going to show up? How am I going to provide value? What can I do to help others grow? And then it naturally happens that others help you as well. Okay, so friends. AI is here. It is not going anywhere. The spas that adapt, that embrace new strategies and stay ahead of the curve, you’re gonna thrive. This is gonna be amazing for you. This is gonna be a record breaking year. But at the end of the day, AI is a tool, just like any other piece of software, it is how you use it that will make or break your business, and if you’re not break if you’re not using it, there’s a lot of other spas that are going to be light years ahead of you. All right. So here’s my challenge for you.

Start using chatGPT to streamline your marketing. Try the prompts that I shared today and look at how much time you save. Now, remember, we’ve got the link that you can download those 26 prompts below this episode. Download those. Use them, test them, refine them. Train your chat yourself. Don’t rely solely on social media, SEO for your leads. All right, we’ve got to really take control of our referral relationships. We’ve got to really start to build local community, right? That is the strongest way. When I asked someone, what’s their what’s the best way that they’ve built their business? How do they do it? They’re always going to say, word of mouth, right? Word of mouth, word of mouth, word of mouth. So why don’t we take that and expand upon it in a deeper way? Well, I mean, the reason is, everybody’s tired, everybody’s busy, everyone’s overwhelmed, right? So the thought of going to a chamber event or putting yourself out there when you’re you know, I know for me, I don’t like to be in a room with a lot of people I I just don’t, and it can be uncomfortable, it can be scary, it can cause anxiety. But you’ve got to figure out how to connect. What are the ways that you can connect, that you can build relationships. If you don’t like being in big rooms, there’s ways that you can do it where you can find connections and just go for a one on one coffee, right? Like there is a possibility for every single business owner to do it in a way that works for you. All right, you’ve got to get out in your community.

Now, again, I know copying and pasting is a heck of a lot easier than transcribing from this episode many of you are listening, or you’re driving or you’re working out, so again, we created that free download for you that has 26 chatGPT prompts that you can use in your business to help with lead flow, to help with marketing, to really streamline those other two areas of social, of ads, of SEO, so that you can get out there and get in your community. Okay, now we’ve got the link right below this episode, or you can go to our Instagram at auto esthetics, we’re gonna have a pinned post right up there at the top where you can just comment chat, and we will DM you with the link to get that freebie. Thank you guys for listening. I will see you next week with more strategies to help you build a profitable spa.

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EP 422: Growth Through Acquisition with Susan Wos of Salonspa Connection

How would it feel if you could add $100,000 to your business in the next 90 days? Incredible, obviously. 

Your alarm bells and skepticism might be triggered, and that’s good! As a Spa CEO, it’s critical to be discerning about claims around how you can grow your business and how quickly. However, some growth pathways are like a rocketship–they take off fast and with a lot of power (and profitability). One of those pathways is acquisition – either you acquire a business or yours gets acquired. 

Joining me on Episode 422 is Susan Wos, a former hairstylist and salon owner who now helps sell beauty industry businesses across the U.S. through her company, Salonspa Connection. Susan has sold beauty industry businesses of all shapes and sizes since 2019. She now has a team of 17 brokers and assistants working with her to help Spa CEOs layer acquisition into their overarching entrepreneurial growth and wealth-building strategy.

What you’ll learn during this episode:

  • What Susan is seeing in the current beauty and wellness landscape regarding acquisitions, private equity, and market trends
  • What types of businesses are entrepreneurs looking to acquire, and what kinds of spa and aesthetic practices make for a lucrative acquisition 
  • The ins and outs of the business buying process (both from the seller and buyer perspective) and what assets carry the highest value 
  • What to expect when entertaining an acquisition offer and how to go about valuing a business to sell or buy, plus Susan’s top tips for those looking to build acquisition into their growth strategy

Resources Mentioned in Episode #422: Growth Through Acquisition with Susan Wos of Salonspa Connection

  • Learn more about Salonspa Connection on their website 
  • Check out Salonspa Connection’s free Valuation Calculator here
  • Connect with Susan Wos on LinkedIn 

Follow Salonspa Connection on Facebook and Instagram

Subscribe on Spotify Subscribe on Apple Podcasts

Subscribe on YouTube

Keep the conversation going inside the Spa Marketing Made Easy Community by clicking here.

join the free Spa Marketing Made Easy Podcast community

IG / @addoaesthetics

WEB / addoaesthetics.com

YOUTUBE / @addoaesthetics

LINKEDIN / @addoaesthetics

WANT MORE FROM ADDO AESTHETICS?

Take just 5 minutes and find out YOUR biggest area of opportunity by taking my FREE Spa Business Assessment here → scorecard.addoaesthetics.com/

Join the Growth Factor® Fundamentals, an association dedicated to empowering women and strengthening their community by helping aesthetic professionals build meaningful connections with one another and fostering support and guidance to create businesses that align with the lives they love → https://offer.addoaesthetics.com/growth-factor-fundamentals

About Your Host, Daniela Woerner

Daniela Woerner is the founder of Growth Factor® Fundamentals, a leading spa association for aesthetic professionals, and the creator of the Growth Factor® Framework—a proven system that has helped 582 six- and seven-figure spa owners scale their businesses with strategy and systems.

With nearly two decades in the aesthetics industry, Daniela has trained alongside top physician-dispensed brands, consulted with leading dermatologists, and helped thousands of spa professionals streamline their operations and maximize profitability.

Her mission? To transform overworked aestheticians into Spa CEOs—building a business and life they love with the strategic systems needed for long-term financial growth.

As the host of the Spa Marketing Made Easy podcast, Daniela brings expert insights, real-world strategies, and in-depth conversations to help spa owners elevate their marketing, optimize their operations, and create sustainable success. With over 400 published episodes, 1 million+ downloads, and a ranking in the top 1% of all podcasts worldwide, Spa Marketing Made Easy is the go-to resource for spa and aesthetic professionals looking to level up.

Tune in each week for actionable strategies, expert interviews, and inspiration to help you build a thriving, systemized, and scalable spa business!

 

Welcome to Spa Marketing Made Easy, a podcast for spa owners who want to step up their leadership and business skills and step into the role as spa CEO. I’m your host. Daniela Woerner, CEO of Addo Aesthetics and founder of the Growth Factor® Framework Program, where we teach, coach and guide spa owners in scaling their spas to the next level of growth and unlocking freedom in their life and their business. I’m so glad you’re here now.

Let’s dive into the show. If you’re looking to add $100,000 of revenue or more to your spa in 2025 listen in, because the strategy that we’re going to share around growth through acquisition, could be the game changer in your business that catapults you to the next level. Now, is this strategy going to be easy? No. Is it going to take time? Absolutely. Is it worth it? 100% and I believe with my whole heart that this strategy can be such an incredible way forward for all parties involved. So listen in to this conversation right here on the spa marketing Made Easy podcast with Susan, the founder of Salonspa connection, as we unpack this strategy and walk through the process of buying or selling your spa.

Now Susan is a former hairstylist and salon owner who now sells beauty industry businesses all across the US. She’s been doing this selling businesses of all shapes and sizes Since 2019, and now has a team of 17 brokers and assistants. So I really hope you enjoy this episode, I’m really curious your thoughts on it. If you guys are in the Spa, Marketing Made Easy Facebook group post in there, feel free to send me a DM on Instagram, on LinkedIn, which is where I’m really spending most of my time these days. But I’m really curious your thoughts on this strategy, whether you are a solo wanting to sell, or whether you’re a multi six figure spa or seven figure spa looking to grow super curious, want to know more about it. This is really a topic that’s been on my mind, especially for the past six months, and I feel like we are at that point in time that this is the year that this is going to happen. So enjoy this episode and make sure you let me know your thoughts. All right, Susan, welcome to the Spa Marketing Made Easy Podcast. I am so excited to have this conversation with you. I think that, you know, we talked last year, and I was like, Oh, I really like this woman. I want to figure out, you know, how it’s going to make sense to get you on the podcast share the incredible work that you’ve been doing. And I’m actually so glad that it took until now to get you on, because I think the timing is absolutely perfect for what we’re seeing in our industry. So welcome.

Thank you. Daniela, thank you for having me. I’m really excited to have this conversation today. I think it’s something that not a lot of people are talking about, but something that every you know, solo esthetician needs to know, every business owner, spa owner, salon owner. So thank you very much for having me.

So this is really like, what you and I haven’t talked about, is really a win, win situation for everybody involved. So we’re seeing, obviously, a lot of private equity come into the spa space, which is really transitioning into the health and wellness space. We’re seeing so much wellness come into medical esthetics. So we’re really at this interesting shift in our industry that I think has been coming along for quite a while. I mean, about to not to go on too far of a tangent. But when I started in the industry, I was in medical esthetics, and it was still, you went into the room and you pulled the white paper down, and there was nothing fluffy or anything about it. It was, go sit on the chair. There’s no like bougie stuff, right? And we started to see this trend more and more and and now I think we’re really reaching that pinnacle where health and wellness is combined very much with medical esthetics. But I digress.

The point of this call is to really show like this opportunity that we’re seeing in our space, and it’s not just for private equity. So private equity right now is really focusing on the medical spa space. They’re focusing on spas at minimum, doing 1.5 million in top line revenue, but really looking at the kind of bigger guys that are doing 345, million and above. And what about all of the other 1000s of spas out there that are doing the hard work, that put in the effort, that have got their, you know, that that initial, you know, maybe they got up to six. 7080, $100,000 which is, in my opinion, one of the hardest parts to just get it off the ground. But now they’re saying, How do I exit? What am I? How do I? How do I this thing I’ve built has value? What do I do with it? And that’s really where you and your business comes in. And it’s not that you just help these solos. I know you help large spas as well, but kind of talk to me about what you’ve seen in 2024 and then moving into 2025 in in this space, in the you know, buying and selling space, sure.

Well, one of the main things is that, you know, outside of solo aesthetics businesses, there’s a lot of people, you know, not necessarily private equity, but your regular investor types and or the wannabe investor types that are moving into the beauty space in general. And so they are looking for high cash flowing businesses. You know, I would say that most of our larger businesses that are selling right now aren’t necessarily going to private equity beat. They’re going to like couples, and they’re going to people who want to own a business. And they don’t necessarily understand anything about the beauty industry, but what they know is that, you know, it’s, it’s a high level want, right?

It’s not necessarily a need, but it’s a high level want, and it’s something that can be fairly recession proof, because, I mean, let’s face it, there’s nothing better than going in and getting your face all fixed up and getting a wax and getting, you know, Botox, or whatever it is. And people understand that, and they recognize that, and we are AI resistant. So as we move into sort of the AI age, you know, there’s not a lot of things other than I saw that. Was it the lash machine. But, I mean, oh yeah, come on, you know, like, that’s not going to be, I can’t imagine a real thing. And so people, you know, just your regular person who is interested in business ownership is, is really recognizing the beauty industry as a whole as something that is extremely sustainable and something that could be very profitable.

Well,even back in 2008 when there was the big crash, it was really only a year that we felt it in our spot. Was like, oh, what’s happening? And then all of a sudden, we were back, and with COVID, you know, so many spas ended up doubling, even with the restrictions that were happening there. And any economic book that you read, it’ll say that we are we’re one of the first to feel it initially, but we’re also the first to come back. And that’s because when people actually realize what’s happening, maybe they cancel their vacation. Maybe they, you know, they’re they’re kind of adjusting, but they want that human connection and human touch to feel good. It’s, it’s they’re looking at our services as a part of their health and wellness routine for overall care. And we saw that big time after COVID that they looked at it more as a part of their self care and health routine. So, okay, so, and I totally agree there are a lot of people interested in business ownership. That’s, you know, an area that’s definitely exploding right now. What I want to talk about today is really and what I’ve been talking about with our students a lot is this incredible opportunity that we are in the midst of right now, and that is that there are so many solos out there who, I think our industry has this tendency to push that that’s what you do, is you go and you become a solo, you rent a suite, you do your own thing.

That’s really hard. It’s really hard because you are what I say, just creating a really hard job for yourself. You’re not getting the benefits of the freedom and the financial find there’s a cap on what you can earn, because you’re one person, and so you still have to be in the room. You don’t get to take the two weeks of vacation and still be making money when you’re gone, you know, there’s all these benefits that you’re not getting, and it still can be a great model for the right person in the right season of life. But if you want to exit, what does that look like? You know, and I think there’s a lot of solos out there that are saying, I don’t want to do the marketing. I don’t want to get out there and be the mayor of my town. I don’t want to deal with taxes. I don’t want to deal with my website. I don’t want to build funnels. I don’t want to do social media, like all of these things that are a requirement, and even more so, a requirement to be seen and and attract those clients. Um. Right?

They just want to be in the room. They want to love other people. They want to do what they went to school for, which is learn how to care for and treat and solve problems with the skin. And so the opportunity is for these other types of spas that are really building a brand establishing who they are. They can build relationships by the business of this solo esthetician who worked incredibly hard to build bring that solo on as an employee, bring her book of clients, and it really becomes this win win for both parties agreed. So let’s, let’s kind of break down the business buying process of like, okay, how does this work? Like? Because solo estheticians, I think if they’re interested in selling they don’t know how to value their business. They don’t know where to find someone to buy them. And I think it’s the same way for spa owners that are saying, hey, I want to try this strategy. And you really, your company really kind of provides those solutions. You’re the the mediator, you’re you’ve sold over 150 businesses, or probably more by now, right in the spa and salon space. And tell me about the types of companies that you’re working with, solos, mid sized spas. Like, what is the normal person that comes to you well, we see it all. And so we see the solo estheticians all the way up to, you know, multi million dollar businesses.

So we definitely see a huge, wide range. But the common denominator, the common denominator is usually the same, as far as, what is it you have to sell? So is it, you know, is it an equipment, heavy business, or is there actual, you know, revenue, and something left over at the end, you know, a net profit? Are you able to pay yourself? And so that those are the things that really are looked at first. But yeah, we see the widest range that you could possibly imagine, in the beauty, all in the all in the spa and salon space.100% salon, spa and Barber, yep. So okay, we’ve sold online businesses before. You know, software, we had a talent agency, we’ve had a huge variety of businesses, but it’s all in the beauty industry. And the reason, well, I’m a lifetime cosmetologist, I’m a former salon owner, and so I ended up selling my business on my own after I worked with broker who just didn’t get it. And we find that that is why people like us so much, is because all of our brokers, including myself, were all Solana spa experts, so we’ve worked in the field, and so we understand not only the language, but the value, and that’s really, really valuable when we’re talking to non industry buyers, because most of the time, they’re just looking at numbers and they don’t understand the industry. And so we’re able to talk to them about what to expect, you know, how to understand this terminology, and then how to grow their business once they’ve bought it.

Okay, so talk to me about the valuation, because for me, I’ve always looked at, you know, net profit times three. And so we’re looking at kind of a multiple of two or three, depending on that. When you talk about equipment heavy, are you looking at like an asset sale rather than the actual sometimes, sometimes it really depends on the business. And so a solo aestheticians business is going to be looked at a little bit differently because you’re looking at, you know.

So let’s say a spa owner buys it, or another esthetician buys the solo esthetics business. What we advise is to, you know, buy the equipment. If this is something that you want. Obviously, if you’re depreciating the equipment on your taxes, that’s really helpful. So then you have a better idea of what the actual value is. So that’s kind of where we go with the value of, you know, not only inventory, but, you know, any type of furniture, fixtures and equipment that you have on top of that, if it’s a solo esthetics business, what we advise is to, you know, agree upon some sort of arrangement where you the seller is compensated for the clients that actually take action for the buyer, and so that is somebody that comes in that, you know, whether it’s one time or six times, you know, that looks different for every single situation, but it’s a matter of them agreeing upon, you know what is fair for everyone involved. So let’s say, you know, client a, she spends $2,000 a, you know, a year in the business.

You know, if that, if client a comes to the buyer, then the seller should be compensated X amount of dollars for every client visit. Or. Or you can buy out an entire client list, which I don’t necessarily like that, because there’s zero guarantee for the buyer, and so it just it looks really different. It’s a matter of everybody feeling like they’ve been fairly compensated for the transaction and really being organized for a solo esthetician, you know, you’ve got to have all of those client files really, really well updated. You know, the notes, the email addresses, the phone numbers, you know, are you? Are they responding to you? Are these clients that haven’t been in for a long time? You know, there’s not a lot of value in just somebody’s name and phone number, right? You’re looking at people who are taking action on a consistent basis.

A couple of questions there. So have you ever had anyone use this strategy that we’re suggesting of actually having the solo join the team of the new buyer and transition into being an employee and help with that transition of getting those clients or patients into the new practice, not personally, but I think that’s a brilliant idea. As a matter of fact, I would love to start encouraging spa owners to do that. But No, we’ve never done that, because usually that’s a thing where you know, there’s an agreement, a private agreement. They already knew each other, or there was a conversation that happened long before, you know, we came into the picture. But I think that’s a fantastic idea, and what an amazing way for spa owners to grow their business, and right, because the new employee has already paid for I mean, I think there’s obviously some hiccups that can happen on like, if you’re used to being the owner, and then you’re merging into someone else’s business. But these are all things that can be navigated and discussed in advance to ensure, like, a smooth transition. I want to give just kind of like an example. Like, let’s say we have a solo esthetician who’s doing maybe 80,000 a year, profiting maybe 20,000 a year. Has 20,000 of equipment. What are the types of things that we’re looking at to actually price this as a business owner,right? And so you say, Annette, does that include, you know, we’re, we’re looking at, where’s that money going, you know, is the net the only thing that the aesthetician is gaining? Or is there cell phone built in? Is there car insurance built in? So we see a lot of, you’re looking at, like the Add backs as well. Yeah.

So we’re, you know, is, how much is it actually costing the aesthetician to perform these services, you know, taking away marketing, taking away all that. So it kind of depends on the buyer. So an individual buyer would be different than, say, an employer buyer, but we’re really looking at what is the actual cost of doing business here. And so it really depends, you know, the net is great, and so the more net the better. But so many business owners, whether they’re solo estheticians or spa owners, there’s not a lot of net there, because there’s they’re either paying themselves a lot, which is okay, because that’s an add back to but a lot of times the net is really low. And so we really need to look at kind of, what are the mandatory expenses here in order to arrive at a fair market value for the business.

And are these being funded through SBA loans, through seller financing, like, how is the actual structure? Are they all cash sales, you know, depending on the size of the business.

What are the different structures that you’re seeing, all of the above, all of the above,literally, all the above. And that’s dependent on business size, you know. And so if you’re looking at a solo esthetics business that maybe is $50,000 a lot of time that can be arranged, either an all cash deal or a seller financing type of situation to where, hey, we’ll pay you, you know, $50,000 over the next year, two years, based on, you know, criteria, a or we will just pay this to you, regardless of what happens. And so it’s it’s every sale, every business is super unique. And so it really is a matter of what is actually going on, what is the arrangement in the agreement between buyer and seller? So, yeah, absolutely. SBA, you know, seller financing, all cash it.

We’ve see it. We see it all. And typically deals do include some sort of seller financing. You know, it’s kind of unusual to have a deal that is all cash or all SBA, usually there’s some sort of seller financing involved.

And so to clarify, for those that are not familiar with seller financing, it’s essentially you’re paying the seller is the bank. And so you would maybe like, let’s say we have a 50. $1,000 business. Maybe you as the buyer, put down $5,000 $10,000 so that aesthetician gets that initial chunk up front, and then you would have a deal that, hey, come join my company. I’m going to pay you this amount as an employee, and separately, I’m going to pay you $2,000 a month for the next, you know, X amount of months with this percent interest to be able to pay down the remaining 40,000 that I owe you for the business.

And so presumably, like the goal is that you’re always increasing the profit from your from your purchase. And so that employee, the goal would be that that employee that you purchased the business from is generating enough to pay for herself and to pay for the cost of the business that you purchased. And so it makes it a really incredible like that solo aesthetician who sold the business is probably getting paid more than she’s ever been paid, and is also so she’s, you know, getting the benefits of all that hard work that she put in up front. She’s getting to do what she loves. She’s getting paid as an employee to do it with the people that she’s already built in. Right? What do you see as the like hiccups that could happen in a transition like this?

Oh gosh, there’s, there’s many things. I mean, the most important thing is that everybody sees the same value, right? And so the buyer understands what the seller has. The seller understands what they’re selling. So I think the major Hiccup is when the seller thinks that they have something that they don’t, that’s, that’s usually the biggest and then, you know, it’s our job to kind of go, Okay, here we have this, this and this, this is what we feel it’s worth. It is up to you to either agree with that or work towards understanding that we can’t create something and sell something just because you think it’s A, B and C.

And I think that it’s a natural tendency to think that your business is worth more than it actually is, because it’s so so much time and energy and effort, and we put so much of ourselves into building these things, and oftentimes the the hard work is just learning that skill set in the beginning, You know, putting yourself out there, which is always uncomfortable, but in my understanding, is that we want to be able to pay, we want to reap the benefits in about three years. Is that the kind of model that you’re looking at, depending on the size of the business, the smaller businesses, it would be a lot faster than that, but your business is, yes, absolutely, three years is a good timeline.

Okay,so let’s walk through just kind of a high level overview of what the process looks like if someone, let’s say someone, is coming to you to sell, what are the the stages or steps that someone would go through. And if someone is coming to you, searching for a business to buy.

Okay, so selling, what we start with is usually a consultation, and so that is myself and or one of the people on our team, and we are talking to the seller. And so we’re trying to understand their goals. We’re trying to understand their expectations, because that’s really important. One of the things we ask always in that first meeting is, how much would you like to get for this business? And so we understand, going in, kind of what they have imagined the value of their business to be, you know, we’re asking all kinds of questions. And so we want to know about the lease, you know, or is it a building that they own? We want to know about the landlord. We want to know about employees and or revenues. You know, just give us an overview. After that consultation, we send a non disclosure agreement, and then we ask for the finances, and we ask for a balance sheet, you know, p and L’s tax returns and the lease, because we want to look at the overall health of the business. We then perform evaluation, and then we meet again. And so we go over, you know, we already understand what their expectation is on selling, but now after the valuation, we have a good idea of what the fair market value is. And so we then meet again, go over the valuation, and we say, this is what we feel we could list your business for. And so it’s kind of up to the seller at that point to either go, okay, you know, maybe I have a couple years left in me. I can really, you know, hit the business hard and grow the business, or, all right, fine, I’m ready to be done. And so that’s kind of the tipping point after that value, or after that second consultation. It’s like. Well, if you want to move forward, this is what this looks like. And so we’ve got three options for sellers. So we’ve got, you know, a very simple DIY type of service. And so basically, we list them, we advertise, they handle everything.

Then we have, obviously, the broker service, which is the full service, where sellers don’t really have to do much other than answer our questions and help, you know, with getting information. And we kind of have this middle ground, what we call broker light. And a lot of solo aestheticians go into that category because they don’t, you know, it’s hard for us as brokers to, when we’re selling a solo business, to really follow up if there’s some sort of, like, you know, agreement between the seller and the buyer on, I’m going to make X amount of dollars over the next three years on these clients. So we typically steer them towards broker light and that sort of, you know, you get a lot of the benefits of broker services, but you can do add ons, so like NDAs, you know, we can send NDAs, we can pre qualify, we can do comprehensive business memorandum. So that’s kind of where we go with our sellers. We try to guide them and give them as much information as they can, and we try to really set their expectations in line with reality, because it’s not usually a fast process.

And so, you know, finding buyers is quick. It’s the buyer decision making process that takes a long time. And then if they need to obtain funding, that takes a long time too. You know, SBA typically is a faster 90 days, right? At least now, yeah, 60 to 90, depending on the lender that you’re dealing with, and you’ve got a good relationship with your bank, that’s, that’s great. So for the buyer, when buyers come to us, you know, it depends on, again, watch what package the seller has chosen. So we’ll just talk about the broker package, because that’s where we’re most involved with buyers. So with our buyers, they come in, submit their information, they sign an NDA, and then we have a conversation with that buyer. And so we don’t reveal what businesses is until we are satisfied as brokers that this buyer isn’t going to be harmful person to the sale, and so that we look them up on social media. You know, we’ve got their NDA, which is cool, but we want to understand who we’re talking to, and so we call the buyer, you know, we set up a meeting, or have, you know, text exchange in order to have that phone call or zoom, and we are looking to pre qualify that buyer.

So we want to gage level of interest, right ability to pay for this. You know why the first thing we ask buyers is, what interests you about this business? Because we want to understand upfront what their main goal is. And usually they tell us so much just in that first question. And so for a buyer, you know, we’re having that conversation, we if they pass, we always say, if they jump through our hoops, we will provide financial information, so P and L’s, we will provide that sim. We call it comprehensive business memorandum. And then we say, let us know if you have any questions. Usually at that point, they’ll either have more questions or they want to move forward to meet the seller. And so we help arrange that seller conversation. You know, if they like what we if they like what they see, we give them a letter of intent template, if they don’t already have one. A lot of our savvy buyers have written many letters of intents, and so they don’t really need it. So they would submit a letter of intent, we would then go to the seller, say, here, this person wants to buy your business.

This is what they’re offering. And that’s kind of a negotiation period, you know, not typically the first offer is something that the seller loves. And so there’s quite a bit of back and forth between, you know, what does this look like? The time frame, and if the seller wants to accept a letter of intent, then we get an attorney involved at that point, because we’re not attorneys, we’re not accountants, we are intermediaries, and so we help, you know, then work with the buyer, the seller and the attorney to get the letter of intent signed and then take it through due diligence all the way up through the sale. So there’s kind of a long answer, but that’s generally speaking, but it’s,it’s important to know all of the steps, because it’s not just a, oh, I’m just going to go buy a business tomorrow. I mean, there’s a step by step process. It’s something that takes time. What do you see? You had mentioned earlier that you kind of help once the business sale has gone through, how are you helping and supporting those buyers after? What does that look like?

So every buyer is different, and we give buyers a host of information, including it starts with how to announce that the business has been sold. And so we have a video that we provide them, and so that is actually for the buyer and seller, so they can sort of, you know, plan ahead and see what this looks like. Because if you have a sale that involves employees, there’s going to be emotions, you know, there’s going to be things that happen. And so handling that is super important, and that is really equal between the buyer and the seller. Seller. In my mind, after that, we provide a list of consultants, we provide a list of education they can get, and we’re there to talk to them, you know, for an extended period of time, say, you know, the next year, we want to provide resources for them and advice for them, because truthfully, they may be a seller someday, and nothing is better than us seeing somebody who bought a business and thrives under it. You know, we don’t want to sell a business and think,

Well, this buyer has no chance. You know, we want to be able to we’re non brand affiliated, right? We, we will provide resources all day, every day, and not you know, there’s no products that lead towards that. You know, we’re just giving advice. And so if our resources that we provide our buyers are not what they need, we go out and find them. So it’s people like you, you know, we will recommend people like you, because you’re actually there to help people, rather than sell more skincare products, you know.

So any other pieces I feel like this is one of those things that I’m just like, oh my gosh, we’re going to see so much of this in 2025, 2024, was a challenging year. There’s people deal. I mean, it’s a whole host of things, right? People are dealing with inflation. People it’s was an election year, which always causes uncertainty, you know? So there’s, there’s this kind of mix of things where people are at a place where they’re like, You know what, I’ve been through COVID. I went through this. I kind of just want to take care of people. So I think we’re going to see a lot of of business owners wanting to sell. And I think also there’s going to be a lot of savvy spas that use a strategy like this to acquire if you buy a solo estheticians business that’s doing 80 to 100,000 a year in 90 days, you could Add 100,000 in revenue to your business, potentially and in what other marketing strategy could you grow that fast? If you study businesses and look at like, how are these other companies growing so quickly? They’re not growing 10, 15% year over year. They’re buying other businesses, buying that business for growth. And it’s it’s kind of like, once you understand the strategy, and I mean, you could grow so quickly if you master that emotional intelligence, the piece of merging the the the employees together, getting everybody on on board with the vision and mission of your spa. I mean, this, for me, is like one of the greatest competitive advantages if you master this skill. agree, and I think there’s a real lack of understanding of that in our industry. You know, we’re not taught that from the beginning that acquiring businesses is the way to ultimate wealth. I mean, it just is. And we that’s a lost concept on so many people in our industry, there’s a lot of like, well, I’m going to retire and I’m done, I’m just going to shut it down. Or, you know, even business owners, there’s so many, they’re just like, it’s like, Are you kidding me?

There’s so much like get the value, after all that hard work that you put in, you know, even, even if you just sell for 20,000 $30,000 that’s a huge chunk of money to be able to get. And think about what you can do with that, as that could be a down payment on a rental property or an Airbnb, that could be a car, that could be an incredible vacation, you know? I mean, there’s so many different things that it could be simply by you putting that energy and effort forward and not just closing your doors.

Yeah, and even digital assets. You know, a lot of people, there’s, there’s no way to really assign a value to digital assets, but if they are producing business for you that’s valuable, you know, we’ve actually had sellers that are like, I don’t really want to sell my Instagram with the business. And it’s like, well, guess what? I mean, if that’s a client funnel, that’s part of the business. And so I think that’s, you know, in my mind, you know, knowing the entire beauty industry and how you know all everyone is growing and working, esthetics can be one of the most challenging to build clientele. So we definitely see a lot more in the spa space. As far as solo estheticians being acquired. Hairstylist business, not quite as much. But I personally always feel like the aesthetics businesses are more valuable because it is such a challenge to grow in esthetics versus, say, hair or, you know, barbering, or even nails, and so, you know, there’s so much value even stuff that can’t be, you know, nailed down like this is worth $10,000 I mean, What? What? Spar statistics? You wouldn’t love to inherit a website that’s producing or a Google business profile or a Facebook page that is actually paying off. So yeah, there’s so much. Even if you don’t think you have something you know, talk to somebody who understands the value in businesses before you go,yeah. So true. Alright. So any last thoughts you want to share before we wrap this up and have every I want, obviously, you to share where people can find you and get in touch with you. But any last thoughts around this conversation, this strategy, anything I’m not asking to make this episode complete, Iwould say the biggest thing is just planning ahead. You know, really thinking ahead as to what is my exit strategy? If you’re someone who owns a business or you’re in a solo esthetician, what does it look like for me to retire? You know, a lot of people move or life things happen. You know, where they can’t necessarily perform the services in that location anymore. And so always having some sort of exit strategy in mind, and understanding, getting your business valued early, that’s probably one of the biggest things we see, is that people come to us too late, and so planning ahead, understanding, you know, we’re working with a couple salons and spas right now to where they said we want to sell them three years.

How much is our business worth right now, that’s the best thing you can do, absolute best thing you can do, because then you know where to go, you know what, what levers to pull to be able to get it okay? So I would say that’s probably the biggest thing. If you’re buying, you know, really understanding what it is you’re buying and nailing down sort of a target business. We get a lot of buyers who will inquire about a multitude of businesses. And to me, that is someone who’s not serious, like, if you don’t understand, like, if you’re not actually chew, if you chose a barber shop and a spa to inquire to, like, really, you know you don’t fully understand what it is you want. So just that, think forward thinking, I guess, is really the idea here. Love it.

Okay, so I know you’re going to have a lot of a lot of people reaching out, which is a great thing, a great thing. I you know, a lot of our clients will call me an esthetician matchmaker, and because I found some some Estee besties in the world, and now I feel like this is such a needed connection to really benefit. It just feels like such a win, win on so many levels. And you are that bridge. And so I want to make sure that everybody knows where they can find you, get in touch with you, reach out to you, learn how to value their business and start that relationship.Yeah, thank you for that. So I’m my last name is pronounced Bosh. Susan Bosh. A lot of people go woes or woos. It’s Bosh. That’s okay, easy to spell. I’m on LinkedIn. My company is Salonspa connection, and so there’s a variety of ways to work with us. We do have a free valuation calculator that anybody can use at any time. It gives you an instant result. And so that is on our website. You can consult with us at any time. We have people. We have representatives now all over the United States. We have a couple of spot experts on staff. And so I would say, book a consultation. You know, let us do evaluation for you.

That’s probably the best thing that we can do to help you, and you can either fill out our contact form or on our website, book a consultation, and that’s always free, because we like to help people, we will include all the links to your website, to your calculator, all of those things below the episode to make sure that Our listeners can find those incredibly valuable resources.

Thank you so much for your time. Thank you for what you’re doing in industry, and I’m so excited to see these Win, win relationships happen in 2025d ame, and right back at you, Daniela, you’re doing such an amazing service for everyone, and I really appreciate you having me on today.

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EP 421: 3 Ways to Increase Your Spa’s Profit Margins

Your sights are set on growth for your spa business, but what happens when economic conditions impact your area or clientele? 

Or if you face personal challenges beyond your control?

You want to be prepared to respond, not react, and one key thing that allows you to be calm and controlled in your response is knowing you are on solid financial footing. 

That’s why this year, I’m focusing on teaching you how to focus on profitability. 

In this episode of Spa Marketing Made Easy, I’ll discuss three steps you can take today to help increase your profit margins to continue growing your business and being financially sound, even if the economy or your environment is unstable. 

What you’ll learn during this episode:

  • Why profit needs to be the number one KPI you understand how to grow in your spa business and why it’s so critical to your company and personal success
  • What you’re missing out on if you’re solely focusing on the bigger-picture numbers, like top-line revenue, without digging into the data on how much of that revenue you get to keep 
  • The three key ways you can increase your spa’s profit margins (great news – you can get started with all of them today!)
  • How your profits can continue to grow even during tight economic conditions or uncertain times

Resources Mentioned in Episode #421: 3 Ways to Increase Your Spa’s Profit Margins

  • See all our upcoming events under our “Virtual Events” tab, and be sure to check out our upcoming masterclass on March 10, 2025 on “The Art of Pricing Your Services for Maximum Profit and Experience”
  • Click here to learn more about becoming a member of the Addo Professional Association
  • Explore tools mentioned in this episode including Loom, Otter.ai, Canva, and ChatGPT

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Join the Addo Professional Alliance (APA), an association dedicated to empowering women and strengthening their community by helping aesthetic professionals build meaningful connections with one another and fostering support and guidance to create businesses that align with the lives they love → https://www.addoaesthetics.com/addo-professional-alliance/

ABOUT THE SPA MARKETING MADE EASY HOST 

About Your Host, Daniela Woerner

Daniela Woerner is the founder of Addo Professional Alliance, a leading spa association for aesthetic professionals, and the creator of the Growth Factor Framework—a proven system that has helped 582 six- and seven-figure spa owners scale their businesses with strategy and systems.

With nearly two decades in the aesthetics industry, Daniela has trained alongside top physician-dispensed brands, consulted with leading dermatologists, and helped thousands of spa professionals streamline their operations and maximize profitability.

Her mission? To transform overworked aestheticians into Spa CEOs—building a business and life they love with the strategic systems needed for long-term financial growth.

As the host of the Spa Marketing Made Easy podcast, Daniela brings expert insights, real-world strategies, and in-depth conversations to help spa owners elevate their marketing, optimize their operations, and create sustainable success. With over 400 published episodes, 1 million+ downloads, and a ranking in the top 1% of all podcasts worldwide, Spa Marketing Made Easy is the go-to resource for spa and aesthetic professionals looking to level up.

Tune in each week for actionable strategies, expert interviews, and inspiration to help you build a thriving, systemized, and scalable spa business!

 

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EP 419: The 2025 Meta Ads Landscape with Tara Zirker

After a whirlwind 2024 (and the wild ride to the start of 2025), you might feel a little scrambled and perhaps a bit anxious about where this year will lead as we navigate economic shifts. 

That’s why I brought back my good friend and personal Meta ads expert on speed dial, Tara Zirker, who will help put your mind at ease about your marketing and how paid ads fit into the picture. 

Tara is an advertising expert with over 10+ years of experience running ads for clients across a wide array of industries and with a variety of budgets. 

She is also the founder of Successful Ads Club, where she has taught thousands of business owners to rapidly scale their revenue through the power of Facebook and Instagram ads.

In today’s episode, we’re talking about the current paid ads landscape, what to expect in the year ahead, how to claim your slice of the pie, and how to set yourself up for ad success. 

Whether you’ve never put a single cent behind ads or you’re a seasoned spa owner who currently leverages them, there are tips and insights for every skill level in this episode!

In this episode, we discuss: 

  • Recent big changes to Meta and how that will affect business owners leveraging paid advertising on Facebook and Instagram 
  • Policies to be mindful of to keep your ads up and running and predictions of what to expect in 2025
  • Tara’s top tips on building a successful ads stack and what stands to be your biggest competitive advantage in the year ahead
  • Utilizing the power of AI in your advertising creative process 
  • The four key types of ads to build into your successful advertising foundation

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers,

join the free Spa Marketing Made Easy Podcast community


References Mentioned in Episode #419: The 2025 Meta Ads Landscape with Tara Zirker

  • Register for our upcoming webinar with Tara where we’ll further break down the four types of ads spa owners should be running right now.
  • Learn more about how you can work with Tara in Successful Ads Club*
  • Connect with Tara on Facebook and Instagram @tarazirker
  • Listen to some of our past episode with Tara including Episode 362 and Episode 238
  • Check out the reports mentioned in this episode from SkyTale Group and Q site.

*Affiliate Disclaimer: As a strategic partner of Successful Ads Club, if you use our link to enroll, we will earn a commission from your enrollment. At Addo Aesthetics, we only use affiliate links for programs and services we love, trust, and use ourselves!

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EP 412: The Power of Personal Brand Photography with Brianna Shrader of Shy Heart Studios

Social media success thrives off of authentic, real-time content. 

Still, a business owner building a brand needs an extra edge of professionalism and polish than your everyday social media user or influencer. 

You need to showcase your space and services and tell a story that emotionally resonates with your ideal clients so they can easily decipher whether you’re the expert to help them achieve their goals. 

 So, how do you do that? One piece of the puzzle is crafting the right visual narrative, which I’m discussing with my guest on this episode, Brianna Shrader. 

Brianna isn’t just the creative visionary behind Shy Heart Studios, a leading Orange County photography powerhouse; she’s a testament to resilience and the power of reinvention. 

After pivoting her photography to focus on personal branding during the pandemic, Brianna found a new era of success for her studio that has helped her grow her team, revenue, and impact. 

With a relaxed, fun-filled approach that allows clients’ true personalities to radiate, Brianna’s talent transforms fleeting moments into treasured heirloom artwork, with her authentic images reflecting the heart and soul of countless families, couples, and brands.

In this episode, we discuss: 

  • Why Brianna made a business pivot into personal branding photography and how this area of photography is different than your standard portrait session
  • Showing up on social media with your content topics and your visuals as a business owner vs. a typical social media user 
  • What to expect when working with a photographer for branding photography and the process of capturing visuals that will get you an ROI and how to measure it

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers,

join the free Spa Marketing Made Easy Podcast community

References Mentioned in Episode #412: The Power of Personal Brand Photography with Brianna Shrader of Shy Heart Studios

  • Connect with Brianna on Instagram: @Brianna_Shrader 
  • Learn more about Brianna’s work and her business, Shy Heart Studios

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EP 408: Authenticity and Spa Social Media Success with Dr. Sheila Barbarino, MD

Social media has always been a hot topic within the Spa Marketing Made Easy community — it’s an element of marketing that is ever-evolving and extremely powerful in the ability to grow your business and expand your brand. 

And despite how exciting its potential can be, social media tends to be one of the top intimidating facets of marketing for spa professionals. 

That’s why I couldn’t wait to get my guest, Dr. Sheila Barbarino, MD on the mic with me to talk all about how to take out the scare factor of social media and approach it from a place of curiosity and authenticity that will attract your ideal clientele and get them bought into *you* before they even enter your doors. 

If you don’t know Dr. Barbarino, she is a world renowned, award winning, board-certified oculofacial plastics and full body cosmetic surgeon who is best known for her comprehensive, natural results approach to both nonsurgical and surgical procedures for all body and skin types in her practice, Barbarino Surgical Arts.

Outside of her practice, Dr. Barbarino is also a world-renowned lecturer, teacher, and trainer at medical symposiums who focuses on cutting edge technology and new innovative techniques. 

She is an exceptionally sought -after key opinion leader in our industry, serves on multiple advisory boards, published author of over 15 peer reviewed publications, and is a busy surgeon with patients who travel from near and far for her expert opinion.

In this episode, we discuss: 

  • How your practice benefits from exuding personality through your brand and social media and how to bring the multifaceted nature of your personality to a professional social account 
  • The benefits of being on social media to attract your ideal client and creating community through content
  • A peek into Dr. Barbarino’s content creation process with her team 
  • Letting go of judgment and approaching social media marketing with curiosity and fun

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers,

join the free Spa Marketing Made Easy Podcast community

References Mentioned in Episode #408: Authenticity and Spa Social Media Success with Dr. Sheila Barbarino, MD

  • Connect with and follow the fun on Dr. Barbarino’s Instagram at @barbarinosurgicalarts
  • Learn more about Dr. Barbarino and her practice on the Barbarino Surgical Arts website 

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    EP 407: Using Quiz Marketing to Gain Leads and Grow Your Clientele with Maxwell Nee of ScoreApp

    Could you take the consultative process that you typically do with potential clients on a one-to-one capacity and digitize it so that you could not only draw in your most high-quality leads into your world but also do it in a way that maximizes your time and effort? 

    The answer is yes! 

    Here to explain how we do that with the help of quiz funnels is Maxwell Nee, the Chief Revenue Officer of ScoreApp, a quiz marketing platform with over 6,000 clients that uses the power of personalized marketing to present specific solutions and offers to your potential clients and customers. 

    Tune in as we talk about how spas can harness the power of quiz marketing and the first steps to getting your first quiz up and running. 

    In this episode, we discuss: 

    • What quiz marketing is, and how does it fit together with the other elements of your overall digital marketing strategy 
    • The critical components of a quiz funnel and how they work to scale your marketing efforts as well as bring in highly qualified leads
    • Steps for reverse engineering your quiz funnel to drive your ideal client or customer to the offer that is the best fit for them and that you want to sell more of 
    • How using a tool like ScoreApp allows you to get a quiz funnel up and running in your spa in a matter of an hour

    To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers,

    join the free Spa Marketing Made Easy Podcast community

    References Mentioned in Episode #407: Using Quiz Marketing to Gain Leads and Grow Your Clientele with Maxwell Nee of ScoreApp

    • Learn more about the ScoreApp platform and how you can use it to build quiz funnels into your spa business
    • Checkout the book “Scorecard Marketing – Learn how to use the power of scorecard marketing to generate consistent leads and turn them into sales”
    • Connect with Maxwell on LinkedIn 
    • Learn more about utilizing sales funnels in your spa on Episode #385 – Spa Sales Funnels 101 

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      EP 406: Gearing Up for Gift Card Sales in December

      The holiday season is upon us, and you know what that means…holiday sales! 

      And I’m not talking about the “savings” type of sales; I’m talking about the opportunities for your spa to hit incredible Q4 revenue records. 

      Of course, one of the top ways to increase spa sales during the holiday season is through gift cards. 

      However, gift cards aren’t as simple of a revenue stream as you might think unless you’re prepared in your marketing and cash flow management. 

      In this episode, I’m covering my top tips for getting geared up to make major gift card sales that set you up for going into a successful 2025! 

      In this episode, you’ll learn: 

      • How gift cards can be an easy source of sales and revenue during the hectic holiday season
      • Important notes about complying with gift card laws on the state and federal level
      • My top tips for cash-flowing your gift card revenue (and profiting even more!)
      • A review of my top gift card promotion strategies and notes on corporate gifting
      • The top three ways to market your gift cards for sales and redemption 

      To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers,

      join the free Spa Marketing Made Easy Podcast community

      References Mentioned in Episode #406: Gearing Up for Gift Card Sales in December

      • Learn more about the marketing messaging automation tool, Manychat
      • Tune into Episode #363: $46.5K in 7 Days – How Ashlen Day Ran Her Best Gift Card Promo Yet

      Subscribe on Spotify Subscribe on Apple Podcasts

       

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      EP 402: New Website Reveal: What’s coming up for Addo Aesthetics?

      Year 10 of our business has been packed with exciting moments and achievements! I’m excited to share even more good news in this special bonus episode of the Spa Marketing Made Easy podcast!

      In this special milestone episode, we’re thrilled to celebrate a decade of Addo Aesthetics and unveil our brand-new website!

      Join me as I reflect on 10 years in business, specifically highlighting the growth of our community. I dive into the key features of our new site, explain our three new avenues for our clients, and I give you an inside look at what’s in store for Addo Aesthetics over the next decade!

      Whether you’re a loyal listener or just discovering us, this episode is packed with excitement and insights. Don’t miss it—tune in and celebrate with us!

      In this episode, I discuss: 

      • Addo Aesthetics’ focus for the next decade
      • The significance and influence we’ve made on building community for spa professionals
      • A guided tour of our new website, including an overview of our three core avenues

      To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers,

      join the free Spa Marketing Made Easy Podcast community 

      References Mentioned in Episode #402: New Website Reveal: What’s coming up for Addo Aesthetics?

      • Secure your spot for one of our upcoming in-person events
      • Check out our upcoming virtual masterclasses

        Subscribe on Spotify Subscribe on Apple Podcasts

        Welcome to Spa Marketing Made Easy. A podcast for spa owners who want to step up their leadership and business skills and step into the role as spa CEO. I’m your host. Daniela Woerner, CEO of Addo Aesthetics and founder of the Growth Factor® Framework Program, where we teach, coach and guide spa owners in scaling their spas to the next level of growth and unlocking freedom in their life and their business. I’m so glad you’re here. Now let’s dive into the show.

        Hello, my dears, Daniela here and welcome to a special bonus episode of the Spa Marketing Made Easy podcast. And we’re doing this episode because it’s kind of like a behind-the-scenes personal episode, but business focused.

        There’s been, there’s been a lot of shifts and changes in our company over the past year, and I think that has to do, you know, I talk a lot about seasons of life and how the different seasons of life affect how you operate your business. And for us, we just celebrated. We just hit 10 years in business. This year. We started in 2014. It is now 2024 getting ready to move into 2025 and I feel like we’re transitioning into a new era of business.

        And this is actually something that’s been going on really all year, but we finally just got our website updated to reflect kind of this new era for us. So I wanted to take a moment to share with you who especially, especially those of you that have been with me from the beginning. I know I have students who have taken every single one of our courses. I have people that have listened to every single one of these podcast episodes, and so I really wanted to share the thoughtfulness that went into some of these choices that we’re making, into what our next decade is going to be about and what we’re going to be focusing on.

        And I shared this at an event we recently had—a Spa CEO Intensive in Boston. These are events that we put on for our Growth Factor® students, and that was such a full-circle moment for me, because when I was in Boston, I was working for a company called Bela Sante. It was really a dream job for me. I was working for an incredible leadership team, some women who I consider to this day to be mentors of mine. It was an incredible experience.

        And I got five weeks’ notice that we were moving to Washington, DC, because my husband was requested by name, and he’s in the military—or he was in the military at that point—and you don’t really get to say no. You just say, “Okay, great. This is what we’re doing.” And it was because of that change that Addo Aesthetics was born.

        And so for me to go back into this incredible city where I, you know, that was where I first was living with my husband, that’s where we got engaged. That was, you know, really kind of starting another season of life, you know, to kind of 10 years later, be entering in an even different season, and kind of announcing it there felt really, really good.

        Where do I want to go with this? Let me just share that, you know, the past year especially was a really challenging year for me. Personally, my husband was on 80% travel, so there was just a lot going on at home, trying to, you know, do all the things. For those of you that are working moms, you know, you understand the stresses of working and wanting to be there for your company, and having these passions of the things that you want to accomplish, but then also being committed to your children and yourself. Right?

        So it was a challenging year, and I did a lot of reflection. I did a lot of soul searching, really deep work on myself, and I will never forget waking up in the middle of the night, one night, and I just had this sentence in my life, this phrase, and that phrase was helping women live happier, more connected lives.

        That—I just woke up and that was it. And that was when I—when I was actually awake, because I went back to bed after that—but when I was actually awake, I knew that that was going to be my focus for the next 10 years.

        And when we look at what it is that we actually do as a company, that’s a big piece of it. We definitely teach foundational work of business. We teach structure. We teach systems. We focus on community deeply. We bring people together.

        And by teaching business and teaching you to succeed in business, that brings financial stability, which is important in happiness. By hosting these events, we’re able to bring people together.

        We got a reputation a little while ago of being an aesthetician matchmaker, and so we’re really leaning into this aspect—this kind of almost intangible thing that we do very, very well—and that is, build a community. And so we’re reflecting some of that in our next era of business, in the next 10 years.

        So let me just—let me just show you guys the website, okay? Because I think that that’s going to make it a little easier to kind of understand the direction that we’re going. So still, you know, the focus going from chaos to confidence. We are still obviously very systems-based, but we are focusing on these three core avenues.

        So we have spa coaching, spa training, and spa consulting. So many of you will remember last year we introduced a WI—the Wellness Institute. We introduced that as a separate company. We have merged that company together with Addo Aesthetics under one umbrella. It keeps it just a lot easier and cleaner to manage. We still are offering all of the same courses, all of the same content. We’re just doing it under the Addo Aesthetics umbrella.

        So when I say spa coaching, we’re really looking at the work that we do with CEOs. How do we help CEOs systemize their businesses? How do we help them to create a strong financial foundation? That’s our spa coaching. We have different courses and programs and individualized coaching that we do under that vertical of our company.

        Our spa training is for spa employees. So this is where our Spa Manager Certification, we have a Social Media Manager for Spa Certification Program, we have a retail course—so anything that you would want your staff for ongoing education will be in our spa training.

        We also—our coaches are trained to work individually with your staff or with your spa manager. Let’s say you’re needing help getting retail sales up. We have coaches that are trained specifically to work one-on-one with your staff to be able to help solve those problems.

        So spa coaching—anything with CEOs, with the owners. Spa training—with the employees, with the staff. And then spa consulting is the work that we do directly with physicians. So we have a lot of physician-owned med spas. We have a lot of derms, a lot of plastics, and each of these business models require a little bit of a different skill set.

        So we’ve kind of divided our offerings into those three different arenas. Now, can there be some overlap? Of course. But that’s the easiest way to identify the three types of organizations that we work with.

        All right. So we of course have our podcast, we have our free Facebook group, and we’re having a lot of new blog content come out, so make sure that you’re keeping up to date on that.

        When we look at our success stories—I’ll just share this with you, because I love this page. So we put together just a whole page of different case studies and success stories that you can go and read through. We’re going to keep working on those.

        And what’s really cool is that if you want to learn more, you can just click on that person’s case study, and you can either watch the video that we did with them. Some will have videos, some will just have short testimonials, some will have talking about events, but they’re all through our different courses and programs that we are offering.

        We’ve got some podcast reviews down there. We’ve got some—here’s some additional Addo Aesthetics students. So all wonderful, great things. Check it out to kind of hear, not from us, but from our students, what it’s like to work with us.

        I want to show you—well, let me start with APA. So APA, the professional association, is—this was the association that was birthed out of helping women live happier, more connected lives, and this is something that is going to be a focus of ours in 2025 and really moving forward in the next decade.

        So we are starting a professional association. And in this association there—we have monthly master classes. We have networking. We’re going to have—we’re in the process of building an app, which I’m so excited about. This is a first new thing for us.

        But we’re going to have an app where you can communicate with others in the association. Kind of takes the Facebook group aspect away, but keeps it a little more private. We have access to job postings on our job postings board. We have an APA monthly—we have a digital magazine that we’re going to be releasing, that I’m super, super excited about. I love—I love magazines.

        So it’s going to be a digital magazine, but this will come out. All of this starts January 1. We have special offers and discounts from our Addo Aesthetics partners. We have facilitated masterminds.

        And these are going to be—because we’re going to have a wide variety of different types of business owners in there—we’re actually going to separate you into little pods. We do a really in-depth intake form, and we want to, you know, play matchmaker and put you with the type of people that will help you achieve whatever your specific goals are.

        And we also have member pricing on all Addo Aesthetics hosted events. So this association—we’re really focusing on the community aspect, and we’re wanting to make this a like-nothing-else-that-has-been-seen-in-our-industry-before, where we obviously have the core values of collaboration, not competition, but we’re really wanting to expand that community component that we are so good at.

        So the APA—to join, if you are a founding member, which means if you join anytime between now and the end of the year, it is $300 per year. $300 per year—super, super low. That is going to get you a monthly magazine every single month. That’s going to get you a monthly master class every single month. That’s going to get you a mastermind that’s every single month. That’s going to get you the discounts on any products or services that we offer, discounts from our partners.

        I mean, it is the most—this could easily, easily be a $3,000 offering, but we are wanting to connect and give back and elevate our industry, as we have said from the beginning. So APA is something I’m super, super excited about.

        Let me—now that I’ve shared that—let me show you our events. So if you go to the events tab, you have in-person events, and you have virtual events. So if you go to in-person events, you will see that right now, just through April—and this is, there’s even ones that are not on here yet—we have 1, 2, 3, 4, 5, 6, 7, 8 events happening between January and April.

        We have two events in Salt Lake City, Utah. We’ve got one in Denver, we’ve got two in Maryland, we’ve got one in Pittsburgh, we’ve got two in Indiana. And I can tell you, we have over 20 events scheduled across the US this year alone. So we are coming to you.

        We are doing our events in small groups. So I think the largest is like 25 people. We want to be able to really deeply focus on a specific problem and be able to help you solve that problem in person. These are workshops—workshop-style events—that I’m super, super excited about.

        So you can learn more on what “Automate Your Spa’s Sales System”—this is really how can we create recurring revenue, whether that’s through your membership. Can we build a funnel to your membership? Can we put funnels around your events, your monthly promotions?

        We want to get the right mix of automation in place so that you can get off of that revenue hamster wheel. We go through “Building Your Dream Team.” So this is really understanding your org chart now, your org chart in a year from now, your org chart in five years from now. Who do you hire next? What are the steps that you need to take? What are the milestones that you need to hit in order to hire that next person?

        We’ve got a retail course happening where we’re going to get into specific retail coaching. We’re going to talk about private label—all things around retail. We’ve got a marketing course—90-Day Marketing. This is not theory, guys. This is how can we sit down and map out your next 90 days of marketing and get to work on the content.

        My marketing manager is actually teaching that one in Pittsburgh. I’m going to be there with her. I’ve got a bunch of cousins that live in Pittsburgh, so it’s going to be fun. But 90-Day Marketing is that one.

        So there’s lots more to come, but we are coming to you because I want to meet more of you in person. I want to give you hugs. I want to hear your stories. I want to help you solve your problems.

        Then when we go into virtual events. You’re going to click here and you’ll see—we’ve got “Next Level Growth” coming up on October 21. We’ve got—these are our master classes that I was talking about a little bit before with APA.

        So January 13, we’re doing a master class on getting started with medically assisted weight loss. This is going to be from 12 to 2. This is a virtual course.

        Our courses—so if we click in here and click “Learn More,” there’s a video of me kind of talking about what to expect. If you are not an APA member, it is going to cost $197. If you are a founding APA member—meaning you joined anytime between today and any time in 2024, essentially—then you pay your $300, the entire year of master classes is what’s included in your membership, in addition to all of the other pieces.

        So you’re going to make your revenue back in two master classes. So incredible. Check these out, guys.

        And with medical-assisted weight loss—I know all my nurses—you’ve been hearing me talk about this nonstop because it has such incredible profit margins. I’m not teaching anything medical. Nothing—nothing on the medical side of things. You guys are the ones that are trained for that. I am not a medical professional.

        I’m teaching you the business aspects. How do I scale this? How do I market this? How do I price this? How do I track this? All of these types of things. That’s how we’re going to be helping in this class.

        If I go back to our virtual events here again, you’re going to scroll down—”How to Build Your First Sales Funnel for Spa,” “The Art of Pricing Services for Maximum Profit and Experience.” I know we’ve got one on virtual assistants.

        So there’s a lot of courses that we’re going to have going through here. Master classes, again. These are all virtual, and if you’re an APA founding member, you get those for free.

        In regards to our in-person events, you’ll be able to see—so like our “Automate Your Spa Sales System”—you can see here, here’s a video of me talking about it. It’s February 17, 10 to 4. Here’s the address. You can see that there is a significant discount if you are an APA member versus a non-member. And also, you can see how many spots are available, so definitely go and check all of that out.

        You can get registered for in-person events now, and we will just mark sold out once they are sold out. So scroll through.

        If you have any of our courses or programs—if you’re a Growth Factor member or Sales Factor or any of those—you just hit the login button up here in the right corner. That’s going to get you access to all of your content that’s behind the members wall.

        You can check out our blog—I was talking about that before. You’re going to start seeing more and more blog posts coming up there.

        And then our partnership page. So these are the incredible companies that we absolutely love, support, value and highly recommend. You can learn a little bit more about them and what they do just by clicking down on this particular partnership page.

        So any additional questions, you let us know. We are happy to help and support.

        Thank you for allowing us to get to this point in our business, for celebrating 10 years, for supporting our new season of life, right? It’s a small shift, but it feels big. It feels like a big—a big shift.

        And I can tell you my focus for the next 10 years is going to be helping women live happier, more connected lives. I hope that that includes you.

        Thank you again so much for listening. Thank you for checking out our new website. Thank you for sharing.

        And for those of you that feel called to join APA, we would love to have you in there. Thank you. Thank you.

        All right, I’ll catch you guys on the next episode.

        As always, if you want to keep the conversation going, I want you to head on over to the Spa Marketing Made Easy Facebook group, the number one free resource out there for estheticians focused on business building. We’ve got weekly marketing tips, a monthly goal setting and planning session, monthly aesthetician business book club, plus a community of thousands of estheticians committed to business building in the spa industry.

        I’ll see you there.

         

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        EP 395: Launching Your Spa’s Shopify Store with Ryan Files of High Level Marketing

        Retail sales are a big chunk of your spa’s revenue, and while you may feel like you’re maximizing your sales opportunities in the spa, the truth is, if you don’t have an online storefront for your retail, you’re leaving a lot of money on the table. 

        Back on the podcast to talk all things spa e-commerce and retail sales utilizing the power of the Shopify platform is Ryan Files. 

        Beyond being our most frequent guest here on the Spa Marketing Made Easy podcast, Ryan is the Vice President of Sales with High Level Marketing and a marketing expert who has worked with hundreds of individual practices on their marketing and SEO efforts, from spas to dermatologists and plastic surgeons, as well as aesthetic manufacturers such as BTL, Rohrer Aesthetics, PDO Max, Emage Medical, and The Salt Facial.

        Tune in as we discuss what you need to consider and plan for if you opt to expand your spa’s retail into the online marketplace and how to set yourself up for success. 

        In this episode, we discuss: 

        • The first steps to getting started with building a Shopify storefront 
        • Leveraging your know, like, and trust factor to build the e-commerce side of your business 
        • How to integrate a Shopify storefront with your existing spa website 
        • Key considerations and pieces to prep before building and launching your e-commerce store 
        • Ryan and Daniela’s top tips for making your e-commerce revenue stream worth the work

        References Mentioned in Episode #395: Launching Your Spa’s Shopify Store with Ryan Files of High Level Marketing

        • Learn more about the services High Level Marketing provides by visiting their website and click here to book a call with Ryan
        • Get Ryan’s free checklist – “12 Best-Practice Tips For Creating a Shopify Store”
        • Tools mentioned in this episode: Shopify, Mangomint, ULINE shipping supplies 
        • Listen to Ryan’s previous episodes here on the Spa Marketing Made Easy Podcast: Ep. 330 – A Guide to Optimizing Your Google Business Profile, Ep. 344 – Knowing When to DIY or Hire Out Your Marketing, Ep. 372 – Up Your Game with Google Business Profile in 2024, Ep. 386 – Successfully Launching a New Service
        • Listen to our past episodes with ecomm expert, Gamal Codner – Episode 341 and Episode 366 
        • Connect with Ryan on LinkedIn
        • Follow High Level Marketing on Facebook

        To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community. 

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