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As a spa professional, one of the biggest keys to creating a life you love is getting more clients in the door. Easier said than done, right? With the Spa Marketing Made Easy Podcast, you can get all the tools you need. Join host Daniela Woerner, licensed esthetician, to get simple, proven strategies for marketing your spa business.

EP 422: Growth Through Acquisition with Susan Wos of Salonspa Connection

How would it feel if you could add $100,000 to your business in the next 90 days? Incredible, obviously. 

Your alarm bells and skepticism might be triggered, and that’s good! As a Spa CEO, it’s critical to be discerning about claims around how you can grow your business and how quickly. However, some growth pathways are like a rocketship–they take off fast and with a lot of power (and profitability). One of those pathways is acquisition – either you acquire a business or yours gets acquired. 

Joining me on Episode 422 is Susan Wos, a former hairstylist and salon owner who now helps sell beauty industry businesses across the U.S. through her company, Salonspa Connection. Susan has sold beauty industry businesses of all shapes and sizes since 2019. She now has a team of 17 brokers and assistants working with her to help Spa CEOs layer acquisition into their overarching entrepreneurial growth and wealth-building strategy.

What you’ll learn during this episode:

  • What Susan is seeing in the current beauty and wellness landscape regarding acquisitions, private equity, and market trends
  • What types of businesses are entrepreneurs looking to acquire, and what kinds of spa and aesthetic practices make for a lucrative acquisition 
  • The ins and outs of the business buying process (both from the seller and buyer perspective) and what assets carry the highest value 
  • What to expect when entertaining an acquisition offer and how to go about valuing a business to sell or buy, plus Susan’s top tips for those looking to build acquisition into their growth strategy

Resources Mentioned in Episode #422: Growth Through Acquisition with Susan Wos of Salonspa Connection

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About Your Host, Daniela Woerner

Daniela Woerner is the founder of Growth Factor® Fundamentals, a leading spa association for aesthetic professionals, and the creator of the Growth Factor® Framework—a proven system that has helped 582 six- and seven-figure spa owners scale their businesses with strategy and systems.

With nearly two decades in the aesthetics industry, Daniela has trained alongside top physician-dispensed brands, consulted with leading dermatologists, and helped thousands of spa professionals streamline their operations and maximize profitability.

Her mission? To transform overworked aestheticians into Spa CEOs—building a business and life they love with the strategic systems needed for long-term financial growth.

As the host of the Spa Marketing Made Easy podcast, Daniela brings expert insights, real-world strategies, and in-depth conversations to help spa owners elevate their marketing, optimize their operations, and create sustainable success. With over 400 published episodes, 1 million+ downloads, and a ranking in the top 1% of all podcasts worldwide, Spa Marketing Made Easy is the go-to resource for spa and aesthetic professionals looking to level up.

Tune in each week for actionable strategies, expert interviews, and inspiration to help you build a thriving, systemized, and scalable spa business!

 

Welcome to Spa Marketing Made Easy, a podcast for spa owners who want to step up their leadership and business skills and step into the role as spa CEO. I’m your host. Daniela Woerner, CEO of Addo Aesthetics and founder of the Growth Factor® Framework Program, where we teach, coach and guide spa owners in scaling their spas to the next level of growth and unlocking freedom in their life and their business. I’m so glad you’re here now.

Let’s dive into the show. If you’re looking to add $100,000 of revenue or more to your spa in 2025 listen in, because the strategy that we’re going to share around growth through acquisition, could be the game changer in your business that catapults you to the next level. Now, is this strategy going to be easy? No. Is it going to take time? Absolutely. Is it worth it? 100% and I believe with my whole heart that this strategy can be such an incredible way forward for all parties involved. So listen in to this conversation right here on the spa marketing Made Easy podcast with Susan, the founder of Salonspa connection, as we unpack this strategy and walk through the process of buying or selling your spa.

Now Susan is a former hairstylist and salon owner who now sells beauty industry businesses all across the US. She’s been doing this selling businesses of all shapes and sizes Since 2019, and now has a team of 17 brokers and assistants. So I really hope you enjoy this episode, I’m really curious your thoughts on it. If you guys are in the Spa, Marketing Made Easy Facebook group post in there, feel free to send me a DM on Instagram, on LinkedIn, which is where I’m really spending most of my time these days. But I’m really curious your thoughts on this strategy, whether you are a solo wanting to sell, or whether you’re a multi six figure spa or seven figure spa looking to grow super curious, want to know more about it. This is really a topic that’s been on my mind, especially for the past six months, and I feel like we are at that point in time that this is the year that this is going to happen. So enjoy this episode and make sure you let me know your thoughts. All right, Susan, welcome to the Spa Marketing Made Easy Podcast. I am so excited to have this conversation with you. I think that, you know, we talked last year, and I was like, Oh, I really like this woman. I want to figure out, you know, how it’s going to make sense to get you on the podcast share the incredible work that you’ve been doing. And I’m actually so glad that it took until now to get you on, because I think the timing is absolutely perfect for what we’re seeing in our industry. So welcome.

Thank you. Daniela, thank you for having me. I’m really excited to have this conversation today. I think it’s something that not a lot of people are talking about, but something that every you know, solo esthetician needs to know, every business owner, spa owner, salon owner. So thank you very much for having me.

So this is really like, what you and I haven’t talked about, is really a win, win situation for everybody involved. So we’re seeing, obviously, a lot of private equity come into the spa space, which is really transitioning into the health and wellness space. We’re seeing so much wellness come into medical esthetics. So we’re really at this interesting shift in our industry that I think has been coming along for quite a while. I mean, about to not to go on too far of a tangent. But when I started in the industry, I was in medical esthetics, and it was still, you went into the room and you pulled the white paper down, and there was nothing fluffy or anything about it. It was, go sit on the chair. There’s no like bougie stuff, right? And we started to see this trend more and more and and now I think we’re really reaching that pinnacle where health and wellness is combined very much with medical esthetics. But I digress.

The point of this call is to really show like this opportunity that we’re seeing in our space, and it’s not just for private equity. So private equity right now is really focusing on the medical spa space. They’re focusing on spas at minimum, doing 1.5 million in top line revenue, but really looking at the kind of bigger guys that are doing 345, million and above. And what about all of the other 1000s of spas out there that are doing the hard work, that put in the effort, that have got their, you know, that that initial, you know, maybe they got up to six. 7080, $100,000 which is, in my opinion, one of the hardest parts to just get it off the ground. But now they’re saying, How do I exit? What am I? How do I? How do I this thing I’ve built has value? What do I do with it? And that’s really where you and your business comes in. And it’s not that you just help these solos. I know you help large spas as well, but kind of talk to me about what you’ve seen in 2024 and then moving into 2025 in in this space, in the you know, buying and selling space, sure.

Well, one of the main things is that, you know, outside of solo aesthetics businesses, there’s a lot of people, you know, not necessarily private equity, but your regular investor types and or the wannabe investor types that are moving into the beauty space in general. And so they are looking for high cash flowing businesses. You know, I would say that most of our larger businesses that are selling right now aren’t necessarily going to private equity beat. They’re going to like couples, and they’re going to people who want to own a business. And they don’t necessarily understand anything about the beauty industry, but what they know is that, you know, it’s, it’s a high level want, right?

It’s not necessarily a need, but it’s a high level want, and it’s something that can be fairly recession proof, because, I mean, let’s face it, there’s nothing better than going in and getting your face all fixed up and getting a wax and getting, you know, Botox, or whatever it is. And people understand that, and they recognize that, and we are AI resistant. So as we move into sort of the AI age, you know, there’s not a lot of things other than I saw that. Was it the lash machine. But, I mean, oh yeah, come on, you know, like, that’s not going to be, I can’t imagine a real thing. And so people, you know, just your regular person who is interested in business ownership is, is really recognizing the beauty industry as a whole as something that is extremely sustainable and something that could be very profitable.

Well,even back in 2008 when there was the big crash, it was really only a year that we felt it in our spot. Was like, oh, what’s happening? And then all of a sudden, we were back, and with COVID, you know, so many spas ended up doubling, even with the restrictions that were happening there. And any economic book that you read, it’ll say that we are we’re one of the first to feel it initially, but we’re also the first to come back. And that’s because when people actually realize what’s happening, maybe they cancel their vacation. Maybe they, you know, they’re they’re kind of adjusting, but they want that human connection and human touch to feel good. It’s, it’s they’re looking at our services as a part of their health and wellness routine for overall care. And we saw that big time after COVID that they looked at it more as a part of their self care and health routine. So, okay, so, and I totally agree there are a lot of people interested in business ownership. That’s, you know, an area that’s definitely exploding right now. What I want to talk about today is really and what I’ve been talking about with our students a lot is this incredible opportunity that we are in the midst of right now, and that is that there are so many solos out there who, I think our industry has this tendency to push that that’s what you do, is you go and you become a solo, you rent a suite, you do your own thing.

That’s really hard. It’s really hard because you are what I say, just creating a really hard job for yourself. You’re not getting the benefits of the freedom and the financial find there’s a cap on what you can earn, because you’re one person, and so you still have to be in the room. You don’t get to take the two weeks of vacation and still be making money when you’re gone, you know, there’s all these benefits that you’re not getting, and it still can be a great model for the right person in the right season of life. But if you want to exit, what does that look like? You know, and I think there’s a lot of solos out there that are saying, I don’t want to do the marketing. I don’t want to get out there and be the mayor of my town. I don’t want to deal with taxes. I don’t want to deal with my website. I don’t want to build funnels. I don’t want to do social media, like all of these things that are a requirement, and even more so, a requirement to be seen and and attract those clients. Um. Right?

They just want to be in the room. They want to love other people. They want to do what they went to school for, which is learn how to care for and treat and solve problems with the skin. And so the opportunity is for these other types of spas that are really building a brand establishing who they are. They can build relationships by the business of this solo esthetician who worked incredibly hard to build bring that solo on as an employee, bring her book of clients, and it really becomes this win win for both parties agreed. So let’s, let’s kind of break down the business buying process of like, okay, how does this work? Like? Because solo estheticians, I think if they’re interested in selling they don’t know how to value their business. They don’t know where to find someone to buy them. And I think it’s the same way for spa owners that are saying, hey, I want to try this strategy. And you really, your company really kind of provides those solutions. You’re the the mediator, you’re you’ve sold over 150 businesses, or probably more by now, right in the spa and salon space. And tell me about the types of companies that you’re working with, solos, mid sized spas. Like, what is the normal person that comes to you well, we see it all. And so we see the solo estheticians all the way up to, you know, multi million dollar businesses.

So we definitely see a huge, wide range. But the common denominator, the common denominator is usually the same, as far as, what is it you have to sell? So is it, you know, is it an equipment, heavy business, or is there actual, you know, revenue, and something left over at the end, you know, a net profit? Are you able to pay yourself? And so that those are the things that really are looked at first. But yeah, we see the widest range that you could possibly imagine, in the beauty, all in the all in the spa and salon space.100% salon, spa and Barber, yep. So okay, we’ve sold online businesses before. You know, software, we had a talent agency, we’ve had a huge variety of businesses, but it’s all in the beauty industry. And the reason, well, I’m a lifetime cosmetologist, I’m a former salon owner, and so I ended up selling my business on my own after I worked with broker who just didn’t get it. And we find that that is why people like us so much, is because all of our brokers, including myself, were all Solana spa experts, so we’ve worked in the field, and so we understand not only the language, but the value, and that’s really, really valuable when we’re talking to non industry buyers, because most of the time, they’re just looking at numbers and they don’t understand the industry. And so we’re able to talk to them about what to expect, you know, how to understand this terminology, and then how to grow their business once they’ve bought it.

Okay, so talk to me about the valuation, because for me, I’ve always looked at, you know, net profit times three. And so we’re looking at kind of a multiple of two or three, depending on that. When you talk about equipment heavy, are you looking at like an asset sale rather than the actual sometimes, sometimes it really depends on the business. And so a solo aestheticians business is going to be looked at a little bit differently because you’re looking at, you know.

So let’s say a spa owner buys it, or another esthetician buys the solo esthetics business. What we advise is to, you know, buy the equipment. If this is something that you want. Obviously, if you’re depreciating the equipment on your taxes, that’s really helpful. So then you have a better idea of what the actual value is. So that’s kind of where we go with the value of, you know, not only inventory, but, you know, any type of furniture, fixtures and equipment that you have on top of that, if it’s a solo esthetics business, what we advise is to, you know, agree upon some sort of arrangement where you the seller is compensated for the clients that actually take action for the buyer, and so that is somebody that comes in that, you know, whether it’s one time or six times, you know, that looks different for every single situation, but it’s a matter of them agreeing upon, you know what is fair for everyone involved. So let’s say, you know, client a, she spends $2,000 a, you know, a year in the business.

You know, if that, if client a comes to the buyer, then the seller should be compensated X amount of dollars for every client visit. Or. Or you can buy out an entire client list, which I don’t necessarily like that, because there’s zero guarantee for the buyer, and so it just it looks really different. It’s a matter of everybody feeling like they’ve been fairly compensated for the transaction and really being organized for a solo esthetician, you know, you’ve got to have all of those client files really, really well updated. You know, the notes, the email addresses, the phone numbers, you know, are you? Are they responding to you? Are these clients that haven’t been in for a long time? You know, there’s not a lot of value in just somebody’s name and phone number, right? You’re looking at people who are taking action on a consistent basis.

A couple of questions there. So have you ever had anyone use this strategy that we’re suggesting of actually having the solo join the team of the new buyer and transition into being an employee and help with that transition of getting those clients or patients into the new practice, not personally, but I think that’s a brilliant idea. As a matter of fact, I would love to start encouraging spa owners to do that. But No, we’ve never done that, because usually that’s a thing where you know, there’s an agreement, a private agreement. They already knew each other, or there was a conversation that happened long before, you know, we came into the picture. But I think that’s a fantastic idea, and what an amazing way for spa owners to grow their business, and right, because the new employee has already paid for I mean, I think there’s obviously some hiccups that can happen on like, if you’re used to being the owner, and then you’re merging into someone else’s business. But these are all things that can be navigated and discussed in advance to ensure, like, a smooth transition. I want to give just kind of like an example. Like, let’s say we have a solo esthetician who’s doing maybe 80,000 a year, profiting maybe 20,000 a year. Has 20,000 of equipment. What are the types of things that we’re looking at to actually price this as a business owner,right? And so you say, Annette, does that include, you know, we’re, we’re looking at, where’s that money going, you know, is the net the only thing that the aesthetician is gaining? Or is there cell phone built in? Is there car insurance built in? So we see a lot of, you’re looking at, like the Add backs as well. Yeah.

So we’re, you know, is, how much is it actually costing the aesthetician to perform these services, you know, taking away marketing, taking away all that. So it kind of depends on the buyer. So an individual buyer would be different than, say, an employer buyer, but we’re really looking at what is the actual cost of doing business here. And so it really depends, you know, the net is great, and so the more net the better. But so many business owners, whether they’re solo estheticians or spa owners, there’s not a lot of net there, because there’s they’re either paying themselves a lot, which is okay, because that’s an add back to but a lot of times the net is really low. And so we really need to look at kind of, what are the mandatory expenses here in order to arrive at a fair market value for the business.

And are these being funded through SBA loans, through seller financing, like, how is the actual structure? Are they all cash sales, you know, depending on the size of the business.

What are the different structures that you’re seeing, all of the above, all of the above,literally, all the above. And that’s dependent on business size, you know. And so if you’re looking at a solo esthetics business that maybe is $50,000 a lot of time that can be arranged, either an all cash deal or a seller financing type of situation to where, hey, we’ll pay you, you know, $50,000 over the next year, two years, based on, you know, criteria, a or we will just pay this to you, regardless of what happens. And so it’s it’s every sale, every business is super unique. And so it really is a matter of what is actually going on, what is the arrangement in the agreement between buyer and seller? So, yeah, absolutely. SBA, you know, seller financing, all cash it.

We’ve see it. We see it all. And typically deals do include some sort of seller financing. You know, it’s kind of unusual to have a deal that is all cash or all SBA, usually there’s some sort of seller financing involved.

And so to clarify, for those that are not familiar with seller financing, it’s essentially you’re paying the seller is the bank. And so you would maybe like, let’s say we have a 50. $1,000 business. Maybe you as the buyer, put down $5,000 $10,000 so that aesthetician gets that initial chunk up front, and then you would have a deal that, hey, come join my company. I’m going to pay you this amount as an employee, and separately, I’m going to pay you $2,000 a month for the next, you know, X amount of months with this percent interest to be able to pay down the remaining 40,000 that I owe you for the business.

And so presumably, like the goal is that you’re always increasing the profit from your from your purchase. And so that employee, the goal would be that that employee that you purchased the business from is generating enough to pay for herself and to pay for the cost of the business that you purchased. And so it makes it a really incredible like that solo aesthetician who sold the business is probably getting paid more than she’s ever been paid, and is also so she’s, you know, getting the benefits of all that hard work that she put in up front. She’s getting to do what she loves. She’s getting paid as an employee to do it with the people that she’s already built in. Right? What do you see as the like hiccups that could happen in a transition like this?

Oh gosh, there’s, there’s many things. I mean, the most important thing is that everybody sees the same value, right? And so the buyer understands what the seller has. The seller understands what they’re selling. So I think the major Hiccup is when the seller thinks that they have something that they don’t, that’s, that’s usually the biggest and then, you know, it’s our job to kind of go, Okay, here we have this, this and this, this is what we feel it’s worth. It is up to you to either agree with that or work towards understanding that we can’t create something and sell something just because you think it’s A, B and C.

And I think that it’s a natural tendency to think that your business is worth more than it actually is, because it’s so so much time and energy and effort, and we put so much of ourselves into building these things, and oftentimes the the hard work is just learning that skill set in the beginning, You know, putting yourself out there, which is always uncomfortable, but in my understanding, is that we want to be able to pay, we want to reap the benefits in about three years. Is that the kind of model that you’re looking at, depending on the size of the business, the smaller businesses, it would be a lot faster than that, but your business is, yes, absolutely, three years is a good timeline.

Okay,so let’s walk through just kind of a high level overview of what the process looks like if someone, let’s say someone, is coming to you to sell, what are the the stages or steps that someone would go through. And if someone is coming to you, searching for a business to buy.

Okay, so selling, what we start with is usually a consultation, and so that is myself and or one of the people on our team, and we are talking to the seller. And so we’re trying to understand their goals. We’re trying to understand their expectations, because that’s really important. One of the things we ask always in that first meeting is, how much would you like to get for this business? And so we understand, going in, kind of what they have imagined the value of their business to be, you know, we’re asking all kinds of questions. And so we want to know about the lease, you know, or is it a building that they own? We want to know about the landlord. We want to know about employees and or revenues. You know, just give us an overview. After that consultation, we send a non disclosure agreement, and then we ask for the finances, and we ask for a balance sheet, you know, p and L’s tax returns and the lease, because we want to look at the overall health of the business. We then perform evaluation, and then we meet again. And so we go over, you know, we already understand what their expectation is on selling, but now after the valuation, we have a good idea of what the fair market value is. And so we then meet again, go over the valuation, and we say, this is what we feel we could list your business for. And so it’s kind of up to the seller at that point to either go, okay, you know, maybe I have a couple years left in me. I can really, you know, hit the business hard and grow the business, or, all right, fine, I’m ready to be done. And so that’s kind of the tipping point after that value, or after that second consultation. It’s like. Well, if you want to move forward, this is what this looks like. And so we’ve got three options for sellers. So we’ve got, you know, a very simple DIY type of service. And so basically, we list them, we advertise, they handle everything.

Then we have, obviously, the broker service, which is the full service, where sellers don’t really have to do much other than answer our questions and help, you know, with getting information. And we kind of have this middle ground, what we call broker light. And a lot of solo aestheticians go into that category because they don’t, you know, it’s hard for us as brokers to, when we’re selling a solo business, to really follow up if there’s some sort of, like, you know, agreement between the seller and the buyer on, I’m going to make X amount of dollars over the next three years on these clients. So we typically steer them towards broker light and that sort of, you know, you get a lot of the benefits of broker services, but you can do add ons, so like NDAs, you know, we can send NDAs, we can pre qualify, we can do comprehensive business memorandum. So that’s kind of where we go with our sellers. We try to guide them and give them as much information as they can, and we try to really set their expectations in line with reality, because it’s not usually a fast process.

And so, you know, finding buyers is quick. It’s the buyer decision making process that takes a long time. And then if they need to obtain funding, that takes a long time too. You know, SBA typically is a faster 90 days, right? At least now, yeah, 60 to 90, depending on the lender that you’re dealing with, and you’ve got a good relationship with your bank, that’s, that’s great. So for the buyer, when buyers come to us, you know, it depends on, again, watch what package the seller has chosen. So we’ll just talk about the broker package, because that’s where we’re most involved with buyers. So with our buyers, they come in, submit their information, they sign an NDA, and then we have a conversation with that buyer. And so we don’t reveal what businesses is until we are satisfied as brokers that this buyer isn’t going to be harmful person to the sale, and so that we look them up on social media. You know, we’ve got their NDA, which is cool, but we want to understand who we’re talking to, and so we call the buyer, you know, we set up a meeting, or have, you know, text exchange in order to have that phone call or zoom, and we are looking to pre qualify that buyer.

So we want to gage level of interest, right ability to pay for this. You know why the first thing we ask buyers is, what interests you about this business? Because we want to understand upfront what their main goal is. And usually they tell us so much just in that first question. And so for a buyer, you know, we’re having that conversation, we if they pass, we always say, if they jump through our hoops, we will provide financial information, so P and L’s, we will provide that sim. We call it comprehensive business memorandum. And then we say, let us know if you have any questions. Usually at that point, they’ll either have more questions or they want to move forward to meet the seller. And so we help arrange that seller conversation. You know, if they like what we if they like what they see, we give them a letter of intent template, if they don’t already have one. A lot of our savvy buyers have written many letters of intents, and so they don’t really need it. So they would submit a letter of intent, we would then go to the seller, say, here, this person wants to buy your business.

This is what they’re offering. And that’s kind of a negotiation period, you know, not typically the first offer is something that the seller loves. And so there’s quite a bit of back and forth between, you know, what does this look like? The time frame, and if the seller wants to accept a letter of intent, then we get an attorney involved at that point, because we’re not attorneys, we’re not accountants, we are intermediaries, and so we help, you know, then work with the buyer, the seller and the attorney to get the letter of intent signed and then take it through due diligence all the way up through the sale. So there’s kind of a long answer, but that’s generally speaking, but it’s,it’s important to know all of the steps, because it’s not just a, oh, I’m just going to go buy a business tomorrow. I mean, there’s a step by step process. It’s something that takes time. What do you see? You had mentioned earlier that you kind of help once the business sale has gone through, how are you helping and supporting those buyers after? What does that look like?

So every buyer is different, and we give buyers a host of information, including it starts with how to announce that the business has been sold. And so we have a video that we provide them, and so that is actually for the buyer and seller, so they can sort of, you know, plan ahead and see what this looks like. Because if you have a sale that involves employees, there’s going to be emotions, you know, there’s going to be things that happen. And so handling that is super important, and that is really equal between the buyer and the seller. Seller. In my mind, after that, we provide a list of consultants, we provide a list of education they can get, and we’re there to talk to them, you know, for an extended period of time, say, you know, the next year, we want to provide resources for them and advice for them, because truthfully, they may be a seller someday, and nothing is better than us seeing somebody who bought a business and thrives under it. You know, we don’t want to sell a business and think,

Well, this buyer has no chance. You know, we want to be able to we’re non brand affiliated, right? We, we will provide resources all day, every day, and not you know, there’s no products that lead towards that. You know, we’re just giving advice. And so if our resources that we provide our buyers are not what they need, we go out and find them. So it’s people like you, you know, we will recommend people like you, because you’re actually there to help people, rather than sell more skincare products, you know.

So any other pieces I feel like this is one of those things that I’m just like, oh my gosh, we’re going to see so much of this in 2025, 2024, was a challenging year. There’s people deal. I mean, it’s a whole host of things, right? People are dealing with inflation. People it’s was an election year, which always causes uncertainty, you know? So there’s, there’s this kind of mix of things where people are at a place where they’re like, You know what, I’ve been through COVID. I went through this. I kind of just want to take care of people. So I think we’re going to see a lot of of business owners wanting to sell. And I think also there’s going to be a lot of savvy spas that use a strategy like this to acquire if you buy a solo estheticians business that’s doing 80 to 100,000 a year in 90 days, you could Add 100,000 in revenue to your business, potentially and in what other marketing strategy could you grow that fast? If you study businesses and look at like, how are these other companies growing so quickly? They’re not growing 10, 15% year over year. They’re buying other businesses, buying that business for growth. And it’s it’s kind of like, once you understand the strategy, and I mean, you could grow so quickly if you master that emotional intelligence, the piece of merging the the the employees together, getting everybody on on board with the vision and mission of your spa. I mean, this, for me, is like one of the greatest competitive advantages if you master this skill. agree, and I think there’s a real lack of understanding of that in our industry. You know, we’re not taught that from the beginning that acquiring businesses is the way to ultimate wealth. I mean, it just is. And we that’s a lost concept on so many people in our industry, there’s a lot of like, well, I’m going to retire and I’m done, I’m just going to shut it down. Or, you know, even business owners, there’s so many, they’re just like, it’s like, Are you kidding me?

There’s so much like get the value, after all that hard work that you put in, you know, even, even if you just sell for 20,000 $30,000 that’s a huge chunk of money to be able to get. And think about what you can do with that, as that could be a down payment on a rental property or an Airbnb, that could be a car, that could be an incredible vacation, you know? I mean, there’s so many different things that it could be simply by you putting that energy and effort forward and not just closing your doors.

Yeah, and even digital assets. You know, a lot of people, there’s, there’s no way to really assign a value to digital assets, but if they are producing business for you that’s valuable, you know, we’ve actually had sellers that are like, I don’t really want to sell my Instagram with the business. And it’s like, well, guess what? I mean, if that’s a client funnel, that’s part of the business. And so I think that’s, you know, in my mind, you know, knowing the entire beauty industry and how you know all everyone is growing and working, esthetics can be one of the most challenging to build clientele. So we definitely see a lot more in the spa space. As far as solo estheticians being acquired. Hairstylist business, not quite as much. But I personally always feel like the aesthetics businesses are more valuable because it is such a challenge to grow in esthetics versus, say, hair or, you know, barbering, or even nails, and so, you know, there’s so much value even stuff that can’t be, you know, nailed down like this is worth $10,000 I mean, What? What? Spar statistics? You wouldn’t love to inherit a website that’s producing or a Google business profile or a Facebook page that is actually paying off. So yeah, there’s so much. Even if you don’t think you have something you know, talk to somebody who understands the value in businesses before you go,yeah. So true. Alright. So any last thoughts you want to share before we wrap this up and have every I want, obviously, you to share where people can find you and get in touch with you. But any last thoughts around this conversation, this strategy, anything I’m not asking to make this episode complete, Iwould say the biggest thing is just planning ahead. You know, really thinking ahead as to what is my exit strategy? If you’re someone who owns a business or you’re in a solo esthetician, what does it look like for me to retire? You know, a lot of people move or life things happen. You know, where they can’t necessarily perform the services in that location anymore. And so always having some sort of exit strategy in mind, and understanding, getting your business valued early, that’s probably one of the biggest things we see, is that people come to us too late, and so planning ahead, understanding, you know, we’re working with a couple salons and spas right now to where they said we want to sell them three years.

How much is our business worth right now, that’s the best thing you can do, absolute best thing you can do, because then you know where to go, you know what, what levers to pull to be able to get it okay? So I would say that’s probably the biggest thing. If you’re buying, you know, really understanding what it is you’re buying and nailing down sort of a target business. We get a lot of buyers who will inquire about a multitude of businesses. And to me, that is someone who’s not serious, like, if you don’t understand, like, if you’re not actually chew, if you chose a barber shop and a spa to inquire to, like, really, you know you don’t fully understand what it is you want. So just that, think forward thinking, I guess, is really the idea here. Love it.

Okay, so I know you’re going to have a lot of a lot of people reaching out, which is a great thing, a great thing. I you know, a lot of our clients will call me an esthetician matchmaker, and because I found some some Estee besties in the world, and now I feel like this is such a needed connection to really benefit. It just feels like such a win, win on so many levels. And you are that bridge. And so I want to make sure that everybody knows where they can find you, get in touch with you, reach out to you, learn how to value their business and start that relationship.Yeah, thank you for that. So I’m my last name is pronounced Bosh. Susan Bosh. A lot of people go woes or woos. It’s Bosh. That’s okay, easy to spell. I’m on LinkedIn. My company is Salonspa connection, and so there’s a variety of ways to work with us. We do have a free valuation calculator that anybody can use at any time. It gives you an instant result. And so that is on our website. You can consult with us at any time. We have people. We have representatives now all over the United States. We have a couple of spot experts on staff. And so I would say, book a consultation. You know, let us do evaluation for you.

That’s probably the best thing that we can do to help you, and you can either fill out our contact form or on our website, book a consultation, and that’s always free, because we like to help people, we will include all the links to your website, to your calculator, all of those things below the episode to make sure that Our listeners can find those incredibly valuable resources.

Thank you so much for your time. Thank you for what you’re doing in industry, and I’m so excited to see these Win, win relationships happen in 2025d ame, and right back at you, Daniela, you’re doing such an amazing service for everyone, and I really appreciate you having me on today.

Read More
EP 421: 3 Ways to Increase Your Spa’s Profit Margins

Your sights are set on growth for your spa business, but what happens when economic conditions impact your area or clientele? 

Or if you face personal challenges beyond your control?

You want to be prepared to respond, not react, and one key thing that allows you to be calm and controlled in your response is knowing you are on solid financial footing. 

That’s why this year, I’m focusing on teaching you how to focus on profitability. 

In this episode of Spa Marketing Made Easy, I’ll discuss three steps you can take today to help increase your profit margins to continue growing your business and being financially sound, even if the economy or your environment is unstable. 

What you’ll learn during this episode:

  • Why profit needs to be the number one KPI you understand how to grow in your spa business and why it’s so critical to your company and personal success
  • What you’re missing out on if you’re solely focusing on the bigger-picture numbers, like top-line revenue, without digging into the data on how much of that revenue you get to keep 
  • The three key ways you can increase your spa’s profit margins (great news – you can get started with all of them today!)
  • How your profits can continue to grow even during tight economic conditions or uncertain times

Resources Mentioned in Episode #421: 3 Ways to Increase Your Spa’s Profit Margins

Subscribe on Spotify Subscribe on Apple Podcasts

Subscribe on YouTube

Keep the conversation going inside the Spa Marketing Made Easy Community by clicking here.

join the free Spa Marketing Made Easy Podcast community

IG / @addoaesthetics

WEB / addoaesthetics.com

YOUTUBE / @addoaesthetics

LINKEDIN / @addoaesthetics

WANT MORE FROM ADDO AESTHETICS?

Take just 5 minutes and find out YOUR biggest area of opportunity by taking my FREE Spa Business Assessment here → scorecard.addoaesthetics.com/

Join the Addo Professional Alliance (APA), an association dedicated to empowering women and strengthening their community by helping aesthetic professionals build meaningful connections with one another and fostering support and guidance to create businesses that align with the lives they love → https://www.addoaesthetics.com/addo-professional-alliance/

ABOUT THE SPA MARKETING MADE EASY HOST 

About Your Host, Daniela Woerner

Daniela Woerner is the founder of Addo Professional Alliance, a leading spa association for aesthetic professionals, and the creator of the Growth Factor Framework—a proven system that has helped 582 six- and seven-figure spa owners scale their businesses with strategy and systems.

With nearly two decades in the aesthetics industry, Daniela has trained alongside top physician-dispensed brands, consulted with leading dermatologists, and helped thousands of spa professionals streamline their operations and maximize profitability.

Her mission? To transform overworked aestheticians into Spa CEOs—building a business and life they love with the strategic systems needed for long-term financial growth.

As the host of the Spa Marketing Made Easy podcast, Daniela brings expert insights, real-world strategies, and in-depth conversations to help spa owners elevate their marketing, optimize their operations, and create sustainable success. With over 400 published episodes, 1 million+ downloads, and a ranking in the top 1% of all podcasts worldwide, Spa Marketing Made Easy is the go-to resource for spa and aesthetic professionals looking to level up.

Tune in each week for actionable strategies, expert interviews, and inspiration to help you build a thriving, systemized, and scalable spa business!

 

PODCAST TRANSCRIPT:

Read More
EP 420: Building Strong Relationships with Your Vendors with Danielle Cobo

Here on Spa Marketing Made Easy, we’ve had numerous episodes covering the topics of building and nurturing client relationships, using events to draw in new clientele and provide exciting opportunities for existing clients to try new treatments and products, as well as how to select aligned products and partners, but diving into nurturing those vendor and partner relationships is something we’ve yet to cover in a dedicated episode. That’s why I’m so thrilled to have Danielle Cobo joining me on the mic for this episode, as she’s a rockstar at helping both Spa CEOs and aesthetic vendors go deep so they can build relationships that spur incredible results. 

With over 15 years of corporate experience, including 7 years leading a high-performing team for one of the top Medical Aesthetic companies in the world, Danielle knows how to increase sales, productivity, and employee retention. Through keynote speeches, corporate programs, and one-on-one coaching, Danielle has taught thousands of people how to achieve their career goals with unstoppable confidence and live their best lives. 

She’s also the best-selling author of Unstoppable Grit: Break Through the 7 Roadblocks Standing Between You and Achieving Your Goals, a mom to thrill-seeking 7-year-old twin boys, and a military spouse. From her professional prowess to her personal drive, she has a wealth of knowledge to share that I know will leave you feeling inspired and empowered as you work to grow and scale this year. 

What you’ll learn during this episode:

  • Why it’s critical to understand the perspective of your vendor partners, so you know how to leverage their skills and resources best 
  • Key activities that help to make partnerships a supportive relationship that garners the best results 
  • How to align your needs as a spa owner with the nature of your vendor’s role and understanding whether they’re a brand rep, consultant, etc. 
  • Danielle’s tips for setting expectations and fostering a space for clear communication, as well as how to work together with your vendors to reach goals throughout the year

Resources Mentioned in Episode #420: Building Strong Relationships with Your Vendors with Danielle Cobo

Subscribe on Spotify Subscribe on Apple Podcasts

Subscribe on YouTube

Keep the conversation going inside the Spa Marketing Made Easy Community by clicking here.

join the free Spa Marketing Made Easy Podcast community

IG / @addoaesthetics

WEB / addoaesthetics.com

YOUTUBE / @addoaesthetics

LINKEDIN / @addoaesthetics

WANT MORE FROM ADDO AESTHETICS?

Take just 5 minutes and find out YOUR biggest area of opportunity by taking my FREE Spa Business Assessment here → scorecard.addoaesthetics.com/

Join the Growth Factor® Fundamentals, an association dedicated to empowering women and strengthening their community by helping aesthetic professionals build meaningful connections with one another and fostering support and guidance to create businesses that align with the lives they love → https://offer.addoaesthetics.com/growth-factor-fundamentals

About Your Host, Daniela Woerner

Daniela Woerner is the founder of Growth Factor® Fundamentals, a leading spa association for aesthetic professionals, and the creator of the Growth Factor® Framework—a proven system that has helped 582 six- and seven-figure spa owners scale their businesses with strategy and systems.

With nearly two decades in the aesthetics industry, Daniela has trained alongside top physician-dispensed brands, consulted with leading dermatologists, and helped thousands of spa professionals streamline their operations and maximize profitability.

Her mission? To transform overworked aestheticians into Spa CEOs—building a business and life they love with the strategic systems needed for long-term financial growth.

As the host of the Spa Marketing Made Easy podcast, Daniela brings expert insights, real-world strategies, and in-depth conversations to help spa owners elevate their marketing, optimize their operations, and create sustainable success. With over 400 published episodes, 1 million+ downloads, and a ranking in the top 1% of all podcasts worldwide, Spa Marketing Made Easy is the go-to resource for spa and aesthetic professionals looking to level up.

Tune in each week for actionable strategies, expert interviews, and inspiration to help you build a thriving, systemized, and scalable spa business!

 

Welcome to Spa Marketing Made Easy,  a podcast for spa owners who want to step up their leadership and business skills and step into the role as spa CEO. I’m your host. Daniela Woerner, CEO of Addo Aesthetics and founder of the Growth Factor® Framework Program, where we teach, coach and guide spa owners in scaling their spas to the next level of growth and unlocking freedom in their life and their business. I’m so glad you’re here now. Let’s dive into the show. Relationships make the world go round, and when we’re looking at business relationships, the ones that you have with your vendors and reps can be absolutely essential for the success of your spa. That’s why I was so excited to welcome Danielle Cobo to the show to dive into this topic and discuss how we can look at these relationships and understand the best way forward to create a win, win, win for the rep, the practice and, of course, the patient. Now we absolutely went off topic and talked about a variety of other things. It’s a really great conversation of fun.

Listen. I hope you enjoy it, and I hope that you get Danielle’s book, unstoppable grit. Break through the seven roadblocks of standing seven roadblocks standing between you and achieving your goals. All right, I’m going to do a quick read of her bio, and then we’ll play that interview with over 15 years of corporate experience, including seven years leading a high performing team for one of the top medical esthetic companies in the world.

Our guest, Danielle Cobo knows how to increase sales, productivity and employee retention through keynote speeches, corporate programs and one on one coaching, Danielle has taught 1000s of people how to achieve their career goals with unstoppable confidence and live their best lives. Danielle is the best selling author of unstoppable grit break through the seven roadblocks standing between you and achieving your goals. She’s also a mother to thrill seeking seven year old twin boys and a military spouse. All right, she’s an incredible woman. Make sure you get her book and follow her on LinkedIn. And let’s go ahead and play that interview.

All right. Danielle, welcome to the Spa Marketing Made Easy Podcast. I’m so excited to have you on here. I’m so glad you reached out. I love seeing all of your content on LinkedIn. You are just really knocking it out of the park when it comes to leadership. You’ve got a book called Grit, which I love. You know it’s you are speaking my love language. So I’m so happy to have you on the show today to talk to our listeners. Welcome. Well, thank you so much for having me on the show. Anytime that I get to speak to the Aesthetic industry, it always excites me, because that’s where my passion, that’s where my background comes from.

Tell us a little bit about your background. So how did you I know it’s we were just talking pre show and found some some overlaps. And that’s one of the things about this industry, is that when you are in it long enough, you are bound to have connections and overlaps, and that is why relationships are such an important piece in anything that you do, but in our industry especially, so tell us a little bit about your background and how you got into what you’re doing today. Yeah.

So I started in dental sales. So I worked in dental sales for five and a half years, selling capital equipment, selling practice management, software, digital imaging and cone beam CT scanning. And then I was actually recruited into esthetics. I wasn’t looking for a job, but a recruiter reached out to me, and I was recruited for a company called sold to medical so that’s where I really found my foundation in medical esthetics, selling non invasive body contouring, skin resurfacing lasers, and then transitioned into working for Allergan Aesthetics. So I worked for Allergan Aesthetics for over seven years. I was their senior regional sales manager, first starting in the Southern California area and then moving over to the southeast, where it led a team to number one in the nation, working in their topical esthetics division, so representing Skin Medica Latis as well as diamond glow. Wonderful.

Congratulations. And how did you transition into what you’re doing now? And tell us a little bit about that as well, because I want to, I want to give the full picture before we get into our topic of theday. Yes, so I had absolutely no intention in starting a business. I was actually the best one start. Yeah, exactly I was. So it was right after a series of life changing events that took place in 2020, 2020. Was the year for many of us, the year of change.

For me, within six months, my husband had just returned home from serving a year deployment in Iraq. While, at the time he was deployed, I was leading a team across five states. My twins were between the ages of one and a half and two and a half years old, and I was traveling every single week, so it was very demanding year.

But luckily, he came home and. Uh safely from Iraq. Then, uh, shortly after he returned from Iraq, my mom had passed away, and as I was grieving through the process and trying to cope with the loss of my mom, a week later, the pandemic hit shut the world down. And then the next event that took place was the company I was with was acquired by a larger pharmaceutical company, and the culture shifted. And so these series of events that took place within a six month period had me at a turning point in my life where I started to reflect back and look at, am I really happy? Am I doing what I want to do? What not so much focus in on the title and the awards and what success looks like to society, but more about what impact can I make, what is a legacy that I want to leave behind as I kind of go into the second half of my career.

And so I left the company I was with, and I started to post on LinkedIn, because I was like, well, I need to look at finding a job and and really developing my brand presence on LinkedIn, and then that posting trans into people reaching out to me, asking for coaching and consulting. And fast forward four years. Here I am. I’m doing exactly what I was meant to do, which is sales and development trainings for organizations, and also doing consulting as well.

Now, are you sticking just in the Aesthetic space, or do you you work outside of the Aesthetic space as well, right for the sales training and leadership training?Yes, I do work outside of this space. I’ve I’ve worked in everything from asphalt paving and milling to working in the veterinary sales but I would say majority of my work is in medical aesthetics. That’s definitely where my passion lies. And because I know the industry so well and it’s such a unique industry to be in, that’s kind of where I found my niche.

Yeah, well, I love it. I love it, all right.

So today we are really diving into this topic of how you build strong relationships with your product reps, with your with company reps, your vendors. And this is such an important thing for practice owners to know, because there’s any type of relationship is two sided, right? You’ve got to nurture relationships and you’ve got to find what that that point of connection is.

So if you are a skincare rep, then you know you obviously like you want this practice to grow because then they’re going to buy more things, and it’s it’s a wonderful it’s great for them, it’s great for their patients. It’s also great for you as the rep. But we also, I’ve heard both sides of the relationships. Sometimes accounts are not feeling supported, and then sometimes reps are feeling like all they’re doing is asking, so how do we how do we understand the dynamics of these relationships and really focus on how we can make them better and mutually beneficial? Because when you find that kind of harmonious ecosystem, it really can be a win win. For the practice, for the practice owner, for the rep, like it all just kind of gels much more cohesively.

Well, you had said something about the uniqueness of being able to see both sides. And I believe that the more we understand the perspective of each other, the vendors and the the accounts, the better we can understand how we can support each other.

Ultimately, I believe it’s a big mindset shift and understanding that ultimately everyone’s goal is to help drive revenue for the practice for the sales rep, we have the same goal. And when you think, let’s kind of look at the esthetic sales rep, okay, so they’re given a quota for them. Oftentimes, when I was hiring sales reps for our team, I would say 90% of our role is helping esthetic practices sell through the inventory that they have so that then we can go in and sell in new inventory.

So understanding that the pull through strategy is the most important part of that role. And if you have a sales rep, a vendor rep, who truly understands that, know that their purpose there is to help you grow and also understanding from a sales when you’re looking at your when you’re working with your vendors, understanding that they’re given a quota, and ultimately, there’s so many accounts that are driving sales that are going towards that quota, so they’re going to go where the business is.

So it really takes an understanding. What does that partner look like? Partnership look like for the esthetic practice? In for the vendor rep, so that you could come together, collaborate and support each other.

Yeah, I think that’s important. And I what I noticed sometimes, though, and and there was one particular company, I’m not going to name any names, but there, there was one particular company where their stance was, if you haven’t sold X amount of dollars, we’re just not going to show up at your event. And it was a very it was a six figure amount, and that was really off putting for a lot of spa owners, because they’re saying, Hey, we’re investing a lot of money into this equipment, and we’re not receiving any type of support like we would love to get to that amount of revenue.

Please help us so with your experience, you know on and I know you have that unique perspective now that you’ve stepped into the consulting role and you’ve worked with practices, how do you manage a situation like that? Is it? How do you get on the same page?

Is that a cultural thing with the company? Is that a relationship with the rep when, when there’s these, when you’re looking for support as a practice, and you’re just told we can’t help you unless we get to this level?Yeah. So I definitely do not agree with that stance for that particular organization. I do agree and understand so understanding the perspective of the sales reps, and especially when it comes to we call it event season. So an event season, typically between October and December is when most practices are hosting their holiday events or patient appreciation events.

And so one of the challenges that the sales reps run into is they’re being pulled in a lot of different directions. So here they are having the responsibility of the during the day to be going out, doing trainings, to do business meetings with their offices, and then at night, or even on the weekends, they’re being asked to do these events, and it can burn these sales reps out, which is really challenging.

I feel like that is oftentimes what I hear. The number one complaint is, I’m just exhausted. I’m overwhelmed. I’m being pulled in a bunch of different directions. And so the guidance to the sales rep is, is really partner with the offices that are going to partner with you as well. And why is that valuable for the practices? To understand is because if you’re calling a sales rep and you’re saying, I need you to come in and work this event, and I need you to spend this much money to contribute to the food, that’s not really a true partnership. A true partnership is sitting down with the sales rep and saying, ahead of time number one, what are some days that work for you? If there’s a particular representative, a vendor that you want at your event quarter, work with them and coordinating the date so that you’re not running the risk of them already being at another event. Second to that is sitting down with that vendor rep and saying, Hey, you cover so many practices.

Share with me what are the top three, top three steps that you see practices make that lead to a successful patient event. And what I mean by that is I know that there’s this one particular office that they do a patient event every year. It generates a million dollars in revenue each year. And when we go to our national sales meetings, their sales reps will go on stage and they’ll talk about, here are the top 10 steps that this practice does every patient event to yield those results. As a practice owner, would you want to know that information? Absolutely, you would. Yeah, I believe you would. So look at it, at these vendor reps as your opportunity to get insights into what works well, what doesn’t work well and what strategies you can implement to yield a successful patient event.

And that is what a partnership is. Oneof the things that we talk with about our clients is the importance of that relationship with the rep. So the relationship that you have with them, as equally as important as the science and the the of whatever the device or product is that you’re bringing into your practice, because there’s, there’s a lot of great products out there.

There’s a lot of great science out there. We’ve really evolved as an industry in the past 20 years, and so there’s a lot of options. So it’s finding something, a product or technology, that aligns with your culture, with the needs of your patients, but really then building that relationship with the rep of what you need and what your expectation.

Friends are as a practice owner and aligning that with what that rep is able, how they’re able to support you, I think that’s one of the most important conversations to have when someone comes knocking on your door saying, Hey, can we do a lunch and learn or can we, can I meet with the the spa manager, the practice owner, or whoever is the decision maker in the practice, is like really understanding your needs and expectations of a partner, and like, lay it out on the table in the beginning, because I think, like any relationship, just having that clear communication. Are you someone I’m going to talk to on a monthly basis? Are you someone that’s going to come visit on a quarterly basis.

Are you someone that when I hire new staff, there’s going to be trainings? Do you guys have a portal for these trainings, like, how does all of that look? These are the conversations that I think are so important in really finding that perfect match. Because when you have a match like that. Oh my gosh. It works so well. And that rep, we had a rep when I was I was director medical services for Bela sante. There are three location, day spa, med spa in New England, in Boston, and our Neocutis rep, who now has gone into, you know, sales and done all kinds of stuff in the industry, but she was such an incredible rep, such an incredible partner.

She was showing up, she was running contests for our team. She was, you know, really helping to drive sales, and her presence made Neo cutest, one of the top lines that we sold, because she was there consistently every single week. You know, not in the practice, but she was talking with our practice. Those are the types of things that like, if you know, depending on your the size of your business, the amount of employees that you have, you need to have those understandings, I think, in advance, and you can really develop an incredible partnership by that clear, honest communication. I think so often we don’t know what we want or what we need. You find that too. You’re shaking your head, yes,yeah. I mean, what I’m hearing you say is being clear and concise as to what your expectations is. And so one of you know when I’m when I’m working with the sales rep teams, I’ll say, at the beginning of the year, sit down with each of your practices and ask them, what are your top three goals for this year? And not just specific on your particular product, but what are the top three goals with the practice? What are the top three challenges you faced last year that you want to address this year?

What are some areas within your practice that you want to grow and what expectations and what do you see as a great partnership for us, for me, to support you in achieving those goals and sitting down the sales rep and the aesthetic practice, sitting down at the beginning of each year and getting on the same page with what those expectations are, and seeing all the different ways that a vendor can support you. So you talked about your neocute this rep, for example, and I think that’s a great example, because a lot of times these reps can come in and they can talk about the clinical science of the products, which is great, but let’s also think about the other areas that they can support your practice, specifically in skincare.

They can help you with the strategic approach to effective merchandising and the merchandising display, where to place things, how to place things. There is a science behind merchandising. There absolutely is so merchandising, helping your sales or helping your providers with consultative trainings. You know, when is it that you’ve I know a lot of esthetic practices. They don’t want to come across as sales people, and we don’t want you to either. We can provide you with the tools to help you with delivering effective consultations that, as a result, are going to optimize the patient outcomes because you’re doing treatment planning. But in addition to that, it’s going to help support driving revenue. They can help you with inventory management. They can help you with customer service training, phone skills training.

There are so many different ways that they can support your practices beyond just coming and talking about the clinical benefits of a product.Yeah, that’s so true. It’s so true. And I see so often, you know, you talked about the sales is such like a bad word in aesthetics, and it’s really, you know, whether you’re training the patient care coordinator or the aesthetic staff, because oftentimes.

Will have a dedicated patient care coordinator doing the consults and the estheticians, perhaps just needing to understand and recommend those things really teaching how sales can be educational and how sales like we are in such a unique position where they’re coming to us and they’re asking us, and it’s such a disservice for us to not give our expertise and our advice on those things.

Totally agree. So when we’re looking at this initial meeting, is this something that the the product rep is establishing, or is this something that the practice needs to reach out to their reps and and ask for?Oh, great question. It really depends on the rep, quite honestly, and I, and I don’t, I almost don’t even like to say the rep. There’s a difference between a rep and a consultant. So really good reps are sales consultants. They are business advisors. And that’s what makes this role of working in esthetics very unique. It’s very different than other medical sales types. Roles to be successful in medical aesthetic sales, you are a business advisor, a consultant to these aesthetic practices. Great reps are initiating those conversations. However, it really depends on the experience of the sales rep. It depends on their approach.

But if you’re not getting that from your sales rep, then, and you’re the practice owner, initiate that conversation. Hey, I want to sit down with you at the beginning of each year and every quarter, and let’s evaluate the business, what’s working, what’s not working, what can we do differently? What are some different ways that we can partner together to ultimately support each other in the growth? Understanding that these sales consultants, their success is driven off of your success.

So they want to help you succeed on the same team. They’re, yes, you’re absolutely on the same team. Now, if you have a and I will say this will be more of a sales rep. If you have a sales rep, that’s saying I need to get this much in order so that I can hit my number. It’s not a true partner. Probably not a great rep, either.

You’re the aesthetic practices. Should never know what the sales reps numbers are, what their quota is. Ultimately, if you are supporting your practices and achieving their goals, you will be successful, because the practices will be successful. So when we’re looking at again with these, these relationships, if you are how, how would a practice navigate, if they are still in that kind of how do I say it in a nice way?

Besides, they’re in a growth year, they’re not in the place that you know, and a lot of times you’ll have, like inside sales or different people that will help, what kind of support or resources? How can those accounts get to that higher level where they can have the support of a, you know, the rep or the sales consultant, business consultant, how, whatever we’re wanting to call that particular role?Yeah, so perhaps you’re a new practice, or your emerging practice. So maybe you’re not the practice that is a high level tier with a particular organization, because you’re new and emerging. You might be working with the inside sales team.

That’s what they’re but that’s what they’re also specialized in working for a lot of times these companies offer special promotions for these new and emerging practices because they can’t afford to do the higher buy ins, they might have special promotions for them. So there’s a lot of things that you can do virtually.

You could do virtual trainings via zoom Skype or teams with these inside sales team. There’s a lot of organizations have online courses that you can offer as well and and then also, maybe, depending on the the geography of the local rep, sometimes it could be, it could be asking also to have the local rep come by as well. How do you feel about partnering with other reps for a practice. So that’s one thing that I, I personally, always think is incredibly beneficial when you know you have a rep that’s like, Where does my product line? How is it positioned? And how can these two services benefit one another and not just be like, Hey, I’m the only one in town.

But if you’re a skincare rep that works really well with a particular device or anything like that, like, are you seeing those reps like work together to benefit the particular practice? Or what kind of relationships like that are? Are you seeing? Yeah, so we used to have, at the company that I worked at, we used to have a collaboration award that was given, and what that was, you look at some of these larger companies, and they’ll often have, times have a neurotoxin, a filler, they’ll have a particular device, like non invasive body contouring or an aesthetic laser, and then they’ll have a skincare line. And so they have all these different divisions, and when they cohesively work together to support the practice everybody wants and and I so we used to have what was like a collaboration award for those particular situations.

And now if you don’t, if, if, if, let’s say, a particular organization or company doesn’t have multiple divisions, oftentimes having those reps come together. So maybe you have one company who just sells aesthetic lasers, and you have another company, for example, that does x zones, having them work together, and building out promotions and protocols and helping with consultation, trainings on providing the clinical knowledge to the patient on here’s, you know, if you want to improve tone and texture in the skin, this Is the aesthetic laser that I recommend, or the micro needling treatment that I recommend. And these are the exosomes that I’m going to recommend that you do immediately post to help with the healing process and optimize the results.

So yeah, I would absolutely on, on our side, on the vendor side, absolutely, uh, encourage collaboration and and from the vent, from the esthetic practice side, see if there’s areas of opportunity where your vendors can partner together to create promotions together for your patients. I love that. Yeah, it’s, you know, back in the day, and I’m talking maybe 15 to 18 years ago, we would, on occasion, have people that come in that they only wanted their brand, you know, and it was, it was always a challenge to to work with individuals like that that it was just like, Nope, we’re the only thing. And I don’t think that that creates a winning scenario. And when you find a rep or a company that’s open to like, Yes, this is how practices work.

Like you’re most likely not going to only carry one skincare line. You’re most likely not going to even today, not only, not only carry one neurotoxin, you’re most you know, there’s so many different things, and so really being able to find the collaboration and the positioning of your product without getting defensive or, you know, all of the thing you know, like, oh, well, ours is better than that.

It’s like, No, how is it going to make the practice with their beliefs and their patients and all of that, when I think that’s a really positive thing to look for when you are working with a rep of a particular brand, you said something really important that I want to add to, and that is positioning. So a lot of practices that reach out to these sales consultants, they’re saying, I’m going to do an open house, and I’m going to have all my vendors here, and each person is going to get a room, and then the patients are going to go to each room, and they’re going to hear your pitch, and they’re going to stamp a card, and then they’re going to get that card into the raffle, which we hear so frequently.

That can be valuable in the sense that your patients are getting educated on the treatments and services that you offer. It can also be very confusing for your patients if you are not meeting with your vendors ahead of time and discussing how you position each of those treatments. So let’s say you’ve got three different filler companies in your open house, or four different skincare brands that are in your open house.

And here a patient is going from one room to the next room to the next room, and they’re hearing why their product is the best neurotoxin treating the same area that is extremely confusing for the patient, to the point where what happens is the messaging has gotten so confusing that they end up purchasing nothing, and so meeting with your vendor reps ahead of time and saying, Here’s how we’re positioning each of you or doing a dedicated day, this is going to be my day where I’m going to have this skincare company, this neurotoxin, this filler, is going to help actually get you a better relationship, partnership with your vendors, and be clear, more concise messaging for your patients. I have been to both types of events, and there was one where this rep, I was just like, what is happening?

Like this is. Not I was, I was supporting another spas event and going there to show support. And I was just like, What is this individual talking about? Like, it’s it’s not benefiting the practice. I personally think that for the larger style open houses, when you do the demos like that, like it has to align with your offer, and it has to make sense with your offer.

And the practices that we’ve seen do more than six figures in an event is, like, it’s very focused, and oftentimes they’re actually pre selling and doing the consultations ahead of time, so that those patients go in and they already know what they’re going to buy, and they just have to, you know, swipe their card on that day, and then they get to enjoy and maybe they’re being a part of the demos or whatever. But I think it goes back to the theme that I’m hearing through each of these things, each of these topics, is proper planning and preparation and and it’s that, that overlay of like the clear communication, whether it’s where your product is being positioned, what your needs are As a company, um, really understanding that for yourself, and being able to communicate that with your reps.

And this is why I love annual planning, instead of like, oh, it’s Black Friday in two weeks, I’m gonna throw an event. Like, can you be there, and can you pay for all the food? You know, it’s like, that is overwhelming, and it’s it’s not going to get a great response, and it’s also going to create not the best like relationship, where you’re scrambling and feeling just pulled in so many different directions. So agree,patient events take week. A successful patient event takes weeks to plan, and you’re absolutely right, but to market for eight weeks, not even it’s like eight weeks of marketing when it’s already planned in advance.

And so when you when I’m when I’m working with these sales organizations and I’m working with these sales consultants. You know, we’re sitting down and we’re talking about, okay, at the beginning of the year, do a business plan with your practices that you’re working with, understand their goals again, what’s working, what’s not working, what do they need to be successful?

And plan out your promotions. So I have, like, a marketing calendar that I work with them and we plan out the promotions for the next year. Now, I understand a lot of these companies don’t roll out the details of the practice promotions until like the month of which could be frustrating, but we can at least have an idea. Hey, we’re going to run a patient event this month. We’re going to do a phone event this month, we’re going to do a special laser event.

This particular month, you can kind of have an idea, and if you plan it ahead, then the rest of the year you’re implementing, executing what the plan was at the beginning of the year. And that’s what I teach these sales consultants on how to do effectively, so that it is a partnership with these practices, and I’m sharing that with these esthetic practices, because that’s also what you can be doing with your vendors at the beginning of the year and throughout the year.

And it’s when you do it like that, it’s making a decision from a well thought out conscious space instead of a reactive space. And so I think so often, especially, you know, 2024 was a hard year. There were a lot of it was an election year which caused a lot of uncertainties. You know, there it was really one of the slowest summers that so many accounts have dealt. I mean, I was talking with a plastic surgeon that said it was the slowest summer that she has had in 15 years, and she’s multi million dollar practice, and so, like, it was a tough year, and that can bring up emotions, it can and it can say, we’re going to start throwing spaghetti at the wall and see what what sticks, and the real thing like, yes, we have to be able to pivot.

But I know that as the CEO of my company, I want to be making decisions, long term, strategic decisions from a grounded and intentional space. And so for you listening as a practice owner or a sales consultant or a product rep like when you really can take the time to do that intentionally, you’re going to win long term. And it’s it removes that like shiny object syndrome that so many. People get and it really allows you to, like, be intentional with your path, your patience and really what your end goal is. It’s such an important piece of the process,absolutely, being intentional with everything that you do, because it’s so easy to get caught up in the comparison of what other practices are doing, or what’s the shiny new thing.

But be strategic. Be intentional. Look at the long term of what your goals are for your practice and and and align them and sit down with your vendors and use them as an opportunity for cons like consultant type work. Think about too. Just a perspective to add is these sales reps. They’re going to their national sales meetings. They’re jumping on weekly conference calls. They’re they’re seeing the top aesthetic practices in their local area, and they’re hearing best practices of what’s working across the nation. That’s when we go to the national sales meeting, we’re hearing what’s working well across the nation. And we get to take those tools and nuggets and we get to share it with our esthetic practices that are local in the area, so use them as a resource.

I want to pivot to your book. I’ve not read your book, but I’m going to grit. I love the title. I’ve actually read Angela Duckworth book grit, which I think a lot is a lot about resiliency and keep going and get up after you fall down. I imagine these are themes that are covered in in your book as well, and I think that that those are important skill sets, in entrepreneurship, in sales, in in the things that we are doing. So can you give just like a snippet or a little bit of advice, from your book to these practice owners that are wanting to plan, that are wanting to build the relationships, that are wanting to do all these things, but they’re feeling the overwhelm. They’re feeling the stress they’ve gone through COVID They, you know, and and whatever COVID did for and you can’t do facials because you had to wear a mask. Like, I mean, it was insane, the things that were going on in that time period. And by the way, my son was born in April of 2020, and my husband was also active duty at that time, and so he was essential, and it was before they changed paternity. So he had 10 calendar days, and the CDC had, like, six months wait for active duty. So I had a three year old and a newborn, so I totally feel you. And in that space, it was a hard time. And so going through that, and just feeling like we were getting our wheels moving again and getting things going back tomorrow. And then we had 2024 where it was just like, what is happening. You know, I feel like your your book, just from the title and just seeing the the messages that you have on LinkedIn could be a really great read, or really great support for women leaders in our industry.

 

Yeah, so the book is unstoppable grit and it’s breakthrough, the seven roadblocks standing between you and achieving your goals. And what’s unique about the book is it starts with each chapter. Kind of starts with a relatable story, the practical learning lessons that were learned through that. And then how can the reader apply it to their life? I want, yeah, I want the reader to walk away saying, Okay, here’s a couple things I can implement in my life to make transformation. And in the I have three chapters on how to overcome burnout. I share my story of like I said, I was leading a team for an esthetics company across five states. I was traveling every week. My husband was deployed for a year, and my twins were between the ages of a year and a half and two and a half years old. And I talk about what were the practical things that I did and that I learned through that year to help me so that I wasn’t feeling burnt out and overwhelmed, and it was a lot, but I can tell you that there was a lot that I learned through that process that I do believe set me up for success for any business owner. And then there’s stories in there about leading through change. So I tell the story of the time that I worked for a company and we were going through a hostile takeover from a competitor, and I lost half of my team in one day, and I had no idea it was happening either. The leadership team didn’t tell us as managers. And this is chapter nine, and I walk the reader through how we how I led a team through uncertain. Certainty, and we ended up becoming the number one sales team in the nation the next year. And it’s chapter nine, and in each each of the learning lessons and practical advice, I say, if you are in a sales role, here’s some advice for you. If you’re in a management role, here’s some advice from you. And because I’ve also been a business owner. If you’re a business owner, here’s the advice for you. So it’s broken down for each type of reader, so everyone’s walking away with practical strategies on how to develop unstoppable grit.

 

I think that’s so important because with with books in general, and I’m a avid Well, I’ll say I’m an avid listener. My my season of life right now, my kids are four and seven, so I am basically a chauffeur. I’m driving to and from school into after activities, and so I’m in the car a lot, and so I’m really trying to be intentional with that time and make sure that what I’m putting into my mind is, you know, productive and and good, and so I’ll listen to a lot of books, but the really, the most important thing is to actually apply what I learned. And if I only got one little piece of information, like, was my time? Did I get an ROI from my time? And you know, what am I able to apply to my business or to my life? And oftentimes the book doesn’t tell you what to apply. So I love that, that you have it in the sections of like, here’s how you can use this. Here’s how you can apply this. Because just buying the book, you know, a lot of people will buy the book and never listen to it, or they’ll listen to like, the listen to like the first three chapters or whatever, but you’re doing yourself such a disservice. It’s like, listen to the book, apply what you learned, and you know, move forward from there. We have so much available to us in books, like years of people’s knowledge and experience is just given to you for 20 bucks, you know. And it’s, it’s, it’s, it’s 20 years being in sales, and 10 years being in leadership, and every point that I make when I’m when I’m making a recommendation on here’s strategies, tactics, things that you can implement into your life. I support it by research too.

So there is actual research behind Here are steps that you can take to change habits that are going to drive results. And here’s the research to support it. What’s interesting and is going to be a lot of fun for your audiences is most of the stories are from me and my team working in esthetics. So they’ll probably read that story and be like, Oh, I can totally relate to that one, because it’s all about working in esthetics. Oh,fun. All right. So before I ask you to share where people can find you and follow you and get your book and all of those types of things. Is there anything else you feel like you want to add to make this episode complete?

 

I mean, we’ve talked about so much valuable information here on the podcast. I think if anything, the resounding message is is, see how there’s different opportunities to work with your vendors. See them as a resource. See them as an opportunity to share knowledge with you on how you can be successful, and when you really true. Invest the time in that partnership, you will both yield positive results. I love

it all right. So where is the best place for people to contact you? Where can they get your book? We’ll make sure that we link everything up below the show notes. Yeah. So the book, unstoppable grit, is available in audio, Kindle, paperback card back on Amazon and any other book provider as well. And then I’m available on LinkedIn, so Danielle Cobo, and then any other social media platform on all of them, but tiktok. Ah, yeah, never did the tiktok. You’re not gonna see me dancing on tiktok, so but you will see me on LinkedIn, Instagram and Facebook.

Love it. Thank you so much for your time, and thank you so much for your expertise. I really appreciate all that you’re doing in the industry. Thank you, you as well.

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EP 419: The 2025 Meta Ads Landscape with Tara Zirker

After a whirlwind 2024 (and the wild ride to the start of 2025), you might feel a little scrambled and perhaps a bit anxious about where this year will lead as we navigate economic shifts. 

That’s why I brought back my good friend and personal Meta ads expert on speed dial, Tara Zirker, who will help put your mind at ease about your marketing and how paid ads fit into the picture. 

Tara is an advertising expert with over 10+ years of experience running ads for clients across a wide array of industries and with a variety of budgets. 

She is also the founder of Successful Ads Club, where she has taught thousands of business owners to rapidly scale their revenue through the power of Facebook and Instagram ads.

In today’s episode, we’re talking about the current paid ads landscape, what to expect in the year ahead, how to claim your slice of the pie, and how to set yourself up for ad success. 

Whether you’ve never put a single cent behind ads or you’re a seasoned spa owner who currently leverages them, there are tips and insights for every skill level in this episode!

In this episode, we discuss: 

  • Recent big changes to Meta and how that will affect business owners leveraging paid advertising on Facebook and Instagram 
  • Policies to be mindful of to keep your ads up and running and predictions of what to expect in 2025
  • Tara’s top tips on building a successful ads stack and what stands to be your biggest competitive advantage in the year ahead
  • Utilizing the power of AI in your advertising creative process 
  • The four key types of ads to build into your successful advertising foundation

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers,

join the free Spa Marketing Made Easy Podcast community


References Mentioned in Episode #419: The 2025 Meta Ads Landscape with Tara Zirker

*Affiliate Disclaimer: As a strategic partner of Successful Ads Club, if you use our link to enroll, we will earn a commission from your enrollment. At Addo Aesthetics, we only use affiliate links for programs and services we love, trust, and use ourselves!

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PODCAST TRANSCRIPT:

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EP 418: Assembling Your Unicorn Team with Jen Kem

Hiring a unicorn, or building a whole team of them, isn’t about narrowing in on uber-unique people who possess the “just right” combination of skills to help you succeed in your spa business. 

Actually, building a Unicorn Team is about getting ultra clear on your brand and the values that drive it. 

From there, you’re able to navigate, motivate, and communicate as the Unicorn Leader you are, and thus, rally and lead other Unicorns who want to build your brand with you, too. 

Here to walk us through the foundation of that innovative process is Jen Kem, the author of the new book, “Unicorn Team: How to Rally the Right People Around the Next Big Winning Idea that Changes the World.” 

Named Forbes’ top brand strategist, Jen’s company, Master Brand Media, represents influencers, celebrities, CEOs, experts, specialists, authors and speakers to get seen, heard and paid more through brand management, team optimization and corporate brand collaborations. 

With a focus on the four essential areas for brand success called Brand T.I.M.E. – Team, Identity, Messaging and Experiences – Jen and her team of Strategizers and Mobilizers have advised over 400,000 leaders to grow their brand, expand their businesses and lead teams who “get” their mission and follow-through on their vision. 

In her upcoming book, “Unicorn Team,” she outlines the frameworks for everyone to leverage the concept of Brand T.I.M.E. so that they can make the next level impact they know possible.

In this episode, we discuss: 

  • Why your team is a critical piece of the entire brand experience you’re building (yes, solo aestheticians, this applies to you, too!)
  • Overcoming your team-building objections and embracing your own unicorn role in boosting your confidence as a leader
  • Donkey vs. unicorn behavior and getting clear on what you’re looking for in your unicorn team members 
  • Crafting a team and process that are linked to your values and brand, and support your path to sustainable scaling

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers,

join the free Spa Marketing Made Easy Podcast community

References Mentioned in Episode #418: Assembling Your Unicorn Team with Jen Kem

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PODCAST TRANSCRIPT:

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EP 417: Can You Afford to Hire for More Support?

Raise your hand if you’re wearing the majority of the hats and spinning all the plates in your spa business. 

If you’ve raised your hand high, I’ve got no doubt you’ve pondered bringing on more support to help you lighten the load. The question is, can you afford to bring on that support?

In this episode, I’m exploring some of the key considerations you should make when looking to bring on more support, particularly through a VA, and how you can navigate hiring hesitations and hang-ups that are holding you back from getting the support you need to scale to the next level. 

In this episode, you’ll hear:

  • Why hiring doesn’t have to be as big of a leap as you might be anticipating and how to begin dipping your toe in the hiring waters
  • What a VA as is and how you can utilize them to begin offloading tasks from your plate 
  • The initial steps for finding and onboarding your rockstar VA
  • An exercise to get you crystal clear on what tasks and areas you need to recruit support

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers,

join the free Spa Marketing Made Easy Podcast community

References Mentioned in Episode #417: Can You Afford to Hire for More Support?

 

Subscribe on Spotify Subscribe on Apple Podcasts

Welcome to Spa Marketing Made Easy, a podcast for spa owners who want to step up their leadership and business skills and step into the role as Spa CEO. I’m your host, Daniela Woerner, CEO of Addo Aesthetics and Founder of the Growth Factor® Framework Program, where we teach, coach and guide spa owners in scaling their spas to the next level of growth and unlocking freedom in their life and their business. I’m so glad you’re here now. Let’s dive into the show.

Hello, my dears. Daniela here and welcome back to the Spa Marketing Made Easy Podcast. Today we’re going to dive into a topic that can bring up some emotion, and that is hiring help for your spa.

Now, right now, you might be feeling completely overwhelmed with the day to day responsibilities of running your business, but you’re still hesitant to hire. I mean, last year was a funky year. You still might be feeling uncertain about the economy, and adding to your payroll feels really heavy, not just for the added expense, but for the time investment it takes to hire and onboard a new team member properly.

So in this episode, we are going to break down some of the common concerns that you might be feeling, and I’m going to give you an exercise to do to help you evaluate if the risk is worth the reward.

Now keep in mind, hiring a team does not mean that you have to go straight to hiring a full time employee. My first hire was a virtual assistant, which is a contractor position, and I brought them on for only 10 hours a week. This also is true if you do already have a team but are just needing extra support, you don’t need to hire a full time employee every single time.

Now a little side note here. On January 28, which is coming up, our attorney Keren is hosting a free educational webinar that is covering the differences between employees and contractors. Now she is covering this very important topic from a legal point of view, and it’s catered specifically to spa owners. So you don’t want to miss that if you have a team and really want to understand the right way to hire, whether that’s an employee or contractor, because getting in trouble with the IRS is the last thing that I want.

I don’t know about you, but for me, 100% I do not want to get in trouble with IRS. So we’re actually hosting educational webinars every single month. They’re free for anyone in the Addo Aesthetics community to attend live. That’s really important to attend live.

The recording, however, is going to live inside of the APA members area. So we are working to build up this incredible library of resources for our members. If you’re not a member yet, but you still want the information around our educational webinar, you have the opportunity to attend live. If you are an APA member, you can access the entire educational webinar vault to watch the replays anytime.

All right, so let’s get back into it and kick it off by talking about the reality that so many spa owners face. And you’re not just the CEO. You are wearing all the hats. You’re the provider, you’re the front desk, you’re the marketing team, the ads manager, you’re running social media, you’re making sure supplies and inventory are stocked, and probably about 100 other things that I didn’t list, and that doesn’t even include your personal life, your household responsibilities, your children, your families, all of the things.

So it’s no wonder that you feel overwhelmed at some point. Every business owner realizes that they just can’t do it all themselves. And the problem is, while you know you need help, that idea of hiring can feel just as overwhelming as staying stuck in the chaos. You’re stretched so thin that you barely have time to think, let alone plan for hiring.

But if you don’t delegate, you risk burning out, and if you’re not already there already, which not only affects you, but also your clients and ultimately your business growth. Now, if this sounds familiar, you are not alone, and there is a way to overcome this.

So let me break down the main reasons that spa owners hesitate to hire even when they know they need help.

So first things first is financial worries. Can you afford it, plain and simple? So you might not even be paying yourself consistently. So the thought of being responsible for someone else’s livelihood is scary.

Second, quality control. So can someone else do it as good as you? Let me guess, you like control. I do too. You know that Taylor Swift song where she says, “Hi, I’m the problem. It’s me.” That is what I think of here.

And we all do this, but with proper training and leadership, you can find people who can not only do it as good as you, they’re actually better than you, and that is what we want.

Third, the time it takes to train somebody. So most problems are gonna come down to time or money, and when we’re hiring someone, we’re dealing with both. That’s why it feels so heavy. It’s really this double whammy. We’re adding money to our payroll, and we need some serious time blocked out of our schedule to train them appropriately. So it becomes a concern.

And finally, your own belief in yourself. You might be a people pleaser who doesn’t like conflict, and that means having tough conversations with people, or offering critical feedback, or, even worse, receiving critical feedback that just seems far scarier than the known chaos and overwhelm that you’re currently in.

So your concerns are valid. They’re valid. I want you to feel that, but you don’t have to go from first to fifth when you’re driving a manual, right? Why not just dip your toe into the hiring pool with a virtual assistant, rather than going full on with an employee right off the bat, or if you already have a team of providers and front desk, but you’re needing some more administrative support, virtual assistants can be a phenomenal solution to bridge the gap in that time where you need just a little extra growth before you can bring on a spa manager, right?

Okay, so what exactly is a virtual assistant, or a VA, as I refer to them? So a VA is someone who works remotely. They specialize in handling tasks that take up time but don’t necessarily require hands-on presence. So think of them as a behind-the-scenes partner who helps your spa run smoothly.

So what can a VA do for you? Administrative tasks like responding to emails, scheduling appointments, managing client communication. They can be in your inbox responding, they can be on your website chat if you have like a live chat. They can take charge of your social media accounts. They can create posts. They can engage with followers. They can run ads. They can help with inventory management or coordinating with vendors. They can help with event planning. They can provide customer support. They can do follow-up email messages.

And the great thing is, they are cost effective. So VAs typically charge by the hour or by kind of a block of hours. So like a flat rate. And virtual assistants in the Philippines, which I’ll talk about a little bit more, because there is such a great conversion rate between the US dollar and the Canadian dollar to the Filipino currency, you can get a really phenomenal rate for these hours, for very talented, very qualified individuals.

And because they’re contractors, you don’t have payroll taxes, you don’t have benefits, there’s not overhead cost, it’s really a win-win. And I’m talking about five to six dollars an hour, flat rates like from $250 a month for a block of hours.

Okay, so this can really free up some incredible time for you to get more and more done. Okay, VA is also, I’m going to talk about this a little bit more, but VAs, specifically in the Philippines, if you’re in the US or Canada, our days and nights are switched. We have about a 12 hour time difference, and so you can assign a task at the end of your day and wake up and have it done. Okay? So that is incredible. And one of our, you know, I talked about our VAs being incredibly talented. One of our VAs is actually a civil engineer. So he has a systems mind. He is well educated, incredibly talented, and he helps us with all of our systems, trackers, all of those things. 

So it just really turns out, and he makes more money with us than he would doing an engineering job in his own country. And so it really becomes a win win, where the virtual assistant is being paid well, is having the the time flexibility, you know, of entrepreneurship, because essentially, they’re contractors. They do have their own businesses, and we over here on this end, as business owners, are winning, because we’re getting great talent at a great rate. Now we love VAs from the Philippines. We’ve got three virtual assistants on our team. We have our podcast editor, we have our graphic designer and our biz ops assistant. All of these roles could be beneficial for a spa as well. So you may not have a podcast, but think about the videos that could be edited. 

So reels for social media, loop videos for your waiting area, different videos for your website. These are all things that a videographer or podcast editor could be doing for you. And what’s really nice as well is that when you hire a videographer locally, it’s actually the editing that brings the cost up. So if you have the videographer give you the raw footage and then have your VA edit it, you can save a ton. We also have a graphic designer, and so think about having a graphic designer on hand for spa menus, minor website updates, social media, graphics and any other marketing materials. It’s just so helpful to have someone on your team that can get those turned around very, very quickly. And then our biz ops assistant helps with all of our trackers. So those of you that are working with our KPI tracker, you know that that can be a beast, but the data that it gives you is well worth it. 

So imagine wrapping up work for the day, and by the time you come in the next morning, all of your trackers are up to date. That time change is a real benefit. Now we do have a $97 course that walks you through how to find a top notch VA in the Philippines. If you’re wanting additional help with the process, I’ll be sure to link that up in the show notes. For those of you that want to just figure it out on your own, check out the website, online jobs.ph that is the website that we use to find our talent. That’s where you can go ahead and get started. Now the course that I was talking about just goes over the hiring process, so it’s going to help you with the job posting, how to do the interview, how to pay the test project, all of that kind of stuff. But if you already have a virtual assistant on board and you’re looking for ways to maximize efficiency with them, we’re going to be hosting a live master class on February 10, we’re gonna be focusing on our step up process. This is what we use in our company to ensure that every single person in the company is doing the appropriate tasks for their skill set. 

So we’ve got a very clear process that we go through every single year, sometimes twice a year, to look at the tasks that everyone’s doing and make sure that they are the right tasks, we’re also going to be touching on how we combine AI, how we’re using AI in our business today, how we’re incorporating that with our virtual assistants, with our team. So if you’re interested in AI at all, want to know how we’re doing it. This will be a great workshop for you, and you know for us, we’re going to continue to put that primary focus on profit over revenue, and this step up process is really what we do to analyze areas of opportunity, with our team, with our operations, to make sure that we are maximizing profit. Okay, now remember, in the beginning, I shared that I’m just going to have a little exercise for you. So I want you for one week. I know this is going to be hard, but I promise it is worth it. 

But for one week, I want you to do a time tracker. So for every 15 minutes and just do this just when you’re actually working, I want you to document every single thing that you’re doing. And there’s apps that can help you with this. You can just have a notebook all different types of ways. It can when you’re writing something down. It can be meeting it can be scrolling through Instagram. It can be ordering inventory. It can be following up with clients. I want you to document every single thing that you’re doing for one week in 15 minute intervals. Okay, then I want you to group, I want you to take a good hour and really categorize those different things over the course of the week. 

How much time did I spend on administrative tasks like email or customer support or creating social media graphics? How much time did I spend on generating revenue in the business, meaning that you were either doing consultations or performing services. Really, look at all the things, put them into different categories, and understand what type of work is this. Is this a $10 an hour task, $100 an hour task, or $1,000 an hour task? The ultimate goal is to get you, as the CEO, only doing $1,000 an hour tasks. Okay? So once you see these different areas, I want you to group the. Asks that you don’t necessarily have to do, and I want you to add up how much time that actually took you. So let’s say that you were creating social media graphics, you were responding to customer support emails, you were doing your own email and spent a lot of time just deleting junk. I want you to look through all of those things and look at how many hours you spent doing tasks that doesn’t necessarily have to be you the CEO. I want you to then add about 30% of time to that. So let’s say that you were doing 10 hours of tasks that you didn’t have to do. Then I want you to say, okay, in that week that 10 hours, I’m going to add 30% so I’m going to make that 13 hours that I could hire a virtual assistant for. Then I want you to calculate the hourly rate for this. 

Okay, so let’s say that you have a virtual assistant, and we’ll just say $6 an hour times 13, that is $78 so the question is, if you had 13 hours per week of time back, Would you be able to generate $78 in those 13 hours, my guess is yes, and if the answer is no, then please send me a message, because we need to have a different conversation. But$78 for 13 hours of tasks, is that going to happen overnight? No, right? You’ve got to take the time to train someone properly. So even if you say that I’m going to take two weeks and really dive into making sure that this person is set up for success, you are going to profit just the next week that you would be able so we say 78 times two. Once you generated $156 you would be profiting. So there’s so much goodness there. When you look at the math and say, 

What could I have my virtual assistant do? And if I free up 13 hours a week, 13 hours a week, times 52 weeks. That is 676 hours that you are freeing up. Okay? I mean, that is absolutely incredible. That’s almost 17 weeks of full time work that you are freeing up, you just got back time, and with that time, I’m sure you’re going to generate more money. So I understand that so many people have this fear of hiring, or this negative reaction towards hiring, and I don’t want to oversimplify it, because it is something that you can be burned and you it can be scary giving up control and learning leadership is a skill, and that might be something that you’re not great at yet, okay, but if you don’t Try, you’re never going to get better. So dip your toe in the baby pool. Hire a virtual assistant. It’s a contract position. It’s a lower level of risk. 

Start to free up your time, start to use that time for additional ways to generate revenue in your business. For the higher level skills, build that leadership muscle, and when you’re ready, then you can start hiring more of employees in your business that are the full time employees that can be revenue generators. Okay, so lots of goodness. I hope I was able to shift your perspective a little bit. I hope I was able to show you that there is a light at the end of the tunnel. Okay, you can do this. Just go little by little and take a deep breath. All right, my dears, lots of help for you. We are here to support you in this hiring journey again. We’ve got that free webinar with Karen that talks about employees versus contractors. We’ve got the very low cost hiring class for virtual assistants. We’ve got the master class coming up. You can learn about that on our website, and we’ll, of course, link it up below the show notes. If that’s something that you’re interested in, but you’ve got this. 

All right, I will catch you on the next episode. As always, if you want to keep the conversation going, I want you to head on over to the spa. Marketing Made Easy. Facebook group, the number one free resource out there for estheticians, focused on business building. We’ve got. Weekly marketing tips, a monthly goal setting and planning session, monthly aesthetician business book club, plus a community of 1000s of aestheticians committed to business building in the spa industry. I’ll see you there.

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EP 416: Mindset Hacks for Major Growth

When you have a big vision for your business and loftier growth goals, it can be tempting to put yourself on the back burner as you forge ahead with business development. 

But I’ve got an important thing to share, and while it’s not a secret, it’s not the newest, sexiest marketing tactic, AI tool, or aesthetic equipment/offering that will get you there. 

Nope, it’s all about what’s going on upstairs in your beautiful brain. Mindset, my friend – in this episode, I’m sharing the mindset hacks that have helped me grow year over year as I’ve learned to lean more into them and refine them. 

If you’re determined to make this year or quarter your best yet, start with what’s in your head. Let’s get into it!

In this episode, I go over: 

  • My path with personal development and the top mindset tips that I’ve utilized while building upon my goals year after year  and recasting my vision as I grow my life and business 
  • Why I believe everything after your first $100,000 year as an entrepreneur is mindset
  • How routines, your health and well-being and your spirituality play into your business and ability to stretch yourself further as you work to build your business

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers,

join the free Spa Marketing Made Easy Podcast community

References Mentioned in Episode #416: Mindset Hacks for Major Growth

 

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PODCAST TRANSCRIPT:

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EP 415: Legal Considerations in the New Year with Keren de Zwart of Not Your Father’s Lawyer

For aesthetic experts and most entrepreneurs, the legal side of business immediately makes shoulders rise and muscles tighten. 

We get it. If all is well and good, the legal stuff is supposed to be boring, and that’s how we want to keep it by ensuring that you’ve got all your legal ducks in a row as we kick off a new year! 

Keren de Zwart is here to help us sift through it. She is the founder and CEO of Not Your Father’s Lawyer, her law firm, which was born from a desire to serve the needs of entrepreneurs and small businesses by replacing the outdated billable hour model with flat-fee pricing. 

With fifteen years of experience in corporate transactions, Keren has worked with every type of business, from side hustlers to raising millions of dollars and taking companies public. 

In this episode, she’s helping us fill in the gaps on everything we need to know from a legal perspective, especially at the start of the year. 

In this episode, we discuss:

  • Your go-to resources for finding legal information specific to your state and why it’s beneficial to have a go-to lawyer or legal resource to ask questions more specific to your business 
  • How to protect your aesthetic practice’s intellectual property (IP) without a non-compete and the legalities around non-competes
  • Keren’s insight on business entity elections and some key questions to consider when deciding what’s right for your business 
  • The importance of having an internal advisory team and who should be on it, plus insights on BOI reporting and other annual reports 

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers,

join the free Spa Marketing Made Easy Podcast community

References Mentioned in Episode #415: Legal Considerations in the New Year with Keren de Zwart of Not Your Father’s Lawyer

Subscribe on Spotify Subscribe on Apple Podcasts

Welcome to Spa Marketing Made Easy, a podcast for spa owners who want to step up their leadership and business skills and step into the role as Spa CEO. I’m your host. Daniela Woerner, CEO of Addo Aesthetics and Founder of the Growth Factor Framework Program, where we teach, coach and guide spa owners in scaling their spas to the next level of growth and unlocking freedom in their life and their business. I’m so glad you’re here now. Let’s dive into the show. Happy 2025 My dears, and thank you so much for tuning in for the very first episode of the year. I hope that you had an incredible holiday season, and you’re still filled with that energy and excitement that only the New Year can bring, just like a brand new planner and a set of gel colored pens. Now, I don’t know about you, but for me, some of the heaviest parts of business are the legal and administrative aspects, and sometimes those are the most important so things like changing your business structure that can save you 1000s in taxes, but there is only a certain window that you can make those elections. So I wanted to make sure to kick off 2025 with an episode with a good friend of mine, Keren. She’s been hosting the legal calls inside of our growth factor program for the past few years. Now, I am not an attorney, and I’m very comfortable stepping aside when things are not in my scope, so I brought Keren on to fill those gaps, and today, she is going to go over the big things that we need to know from a legal perspective at the beginning of the year. Now also make sure that you save the date mark your calendars for January 28 just a couple weeks from now, at noon, Eastern Time, we are hosting an educational, no pitch webinar with Keren, where she’s going to present the differences between employees and contractors and what you need to know as a spa owner to ensure that you are compliant with the laws of your state. Now, while this webinar is absolutely free to attend live for anyone in our adult community, the recording will be housed inside of the adult professional association. So if you’re not an APA member and you want to hear the content in this webinar. You’ve got to attend live. If you’re already an APA member, attend live, and you’ll also have access to the recording in the APA members area. You can, of course, learn more about being an APA member in the show notes section of this episode. All right, so let me do a quick read of Keren’s bio, and then we will jump right in. Not your father’s lawyer was born from a desire to fill the legal gap for entrepreneurs and small businesses by replacing the outdated billable hour model with flat fee pricing. With 15 years of experience in corporate transactions, Keren has worked with every type of business, from side hustlers to raising millions of dollars and taking companies public. Today, she helps small business owners get the legal aspects of their businesses in check through her law form, not your father’s lawyer, and offers legal contract templates tailored specifically to small niches. She resides in Orange County, California with her husband and two children. All right, Keren’s incredible. She obviously from being a growth factor. Knows a ton about our industry, and I hope that you enjoy this interview. All right, Keren, welcome to the Spa Marketing Made Easy Podcast. I’m so excited to have you on here and get into really, what is one of the most important foundational topics in operating a business, maybe not the most fun, but oh my gosh, so so important. So thanks for being here. Thank you so much for having me. So I think we should start with, you’re an attorney. We have to put all the disclaimers you are not providing legal advice, but it’s it is an important topic to have someone that is an expert in this kind of subject matter of what are the things that we should be looking at in the new year for our business? So often, these little administrative tasks that are not actually little. They’re very, very important in your business. They I know for me, they just like, drain me. It is the it is the thing that I procrastinate on. It is the last thing that I want to do. But if you don’t do them, there can be major consequences. So we’re going to get into those things today. So where do you want to start? What do you think is like the first thing people need to look at as they’re kind of reviewing their businesses from a legal standpoint this year?

Yeah, it’s a great question. I think that there are a lot of different elements that we can kind of talk i. Level about all of them, but the first thing I always tell people is, don’t freak out. Don’t feel like I don’t know. I don’t know what I don’t know. I don’t know where to start. I don’t know what to do. It’s just take one step at a time. And kind of where you’re operating often leads to the right question. So a lot of people come to me with those examples, like, I’m, you know, I have an LLC. Somebody told me I should have it taxed as an S corp. When you know, what do I do? Or how do I know? Or, you know, do the have the laws changed, and do they impact my operations? And so those types of questions that you often will come up with in your own day to day. Operations are a great jumping off point, but in the new year, it’s a great time to kind of take stock of everything legally speaking and where you’re at, and not just Legally speaking, but you know operationally, and make those changes, or at least confirm that everything you’re doing, you know, today is still legal. And that’s especially important at the New Year, because a lot of laws change and are effective January 1. So that’s a great time to kind of say, is everything working out. So you know, on that point, one of the most common changes that impact small business owners is, you know, labor laws. So wage and hour laws, a lot of minimum wage laws go up in the minimum wage. We’re also seeing a lot of required sick pay or required vacation pay or different and these are all dependent on your state.

So they’re not just dependent on your state, but dependent on, really, where the worker lives. So most people, if you have a spa, for example, you’re, you know, and it’s in Indiana. You’re probably operating in Indiana, and all your employees are in Indiana. But if you have a, you know, multiple locations across state lines, it doesn’t matter if your business is in Indiana business. If you have a you know, business in Kentucky, the Kentucky laws are going to impact where those workers are. So that’s maybe not as impactful for these types of businesses, but if you do have, you know, maybe you have a social media manager, and they live in California, then all of those the state where the worker is, well, yes, the California laws here in California were very specific, but the state Where the worker is is what governs the Wage and Hour and labor laws. So that will include, like we’re talking about minimum wage, meal and rest breaks, overtime laws, paid sick leave. This is very, very big, and lot of states are moving to either requiring or increasing paid sick leave, California, for example, was three days of paid, you know, minimum of three days of paid sick leave for all workers, and they increased it last year to five days. A lot of other states are moving to those models of requiring paid sick leave. And these are important to check, because a lot of people are like, Well, I’m a small business. Is it still impact me. I only have three employees. All my employees are part time. So it’s really important that you look at the state rules, because a lot of them do differentiate small businesses versus larger businesses, but they usually have requirements in both. Part time employees are usually still covered. So people are trying to understand, is it three days of my workers four hour shift, or is it three, eight hour days, like a total of 24 hours, which really gives them, you know, whatever, six days of paid sick leave if they work four hour shifts. And understanding what your state says about that is really important.
Yeah, and I’ve got a list of topics, but I want to stay on on this one right now, because I think this is an important piece also, as we’re doing our budgeting and projections and setting goals and everything, which, you know, realistically, we like to do those in October, November, to have an understanding. But hey, if it’s January and you haven’t done that yet, and it’s okay, you can still you can do it at any point. But I know we have a spa that we work with that is in Michigan, and Michigan just recently had a lot of changes, and it was going to impact her payroll percentage by several $1,000 and so it when we’re trying to budget and operate our businesses using Profit First and staying within a certain percentage, when all of a sudden your payroll gets bumped up significantly, you have to, you know. Are you going to deal with that? You know, and small business owners right now, we’re dealing with compliance. We’re dealing with a lot of kind of in the economic and political climate. There’s going to be a lot of shifts and changes that business owners need to be aware of, whether it’s with supply chain, additional taxes, you know, there’s, there’s a lot of things to look into as you’re doing, your budgeting and your forecasting, to make sure that you are prepared and and don’t just get like, Oh my gosh. I had no idea that, you know this was going to happen or that was going to happen. So for you as far as next steps, I know something that we’ve done with you specifically is, how do you review our employee handbook? We are employers in multiple states. I know the example that you said with the spa. Yes, most spas are operating within one state. But if you are, like, I live in the DC area, there’s, you know, you can be in three different, you know, two states in one district, in like, a very short period of time, you might be employers in all three of those places, and the laws are different in all three of those places, right? Exactly, having an attorney review and make sure that your wages and and all laws to be in compliance. Are, you know, accurate,

yeah, and I think that these are, you know, every business owner can start with the you know, going to the Employment Department website of your state and trying to get resources. They do. Most states do a really good job of trying to provide, like, easy to understand information for business owners. But if you get there and it’s not clear, and you’re like, you know, I’m not totally sure, the DCA is a great example. If you say, Well, my worker lives in Maryland, but they drive into the DC area to work, or to Virginia or whatever. You know which laws apply to me, and that’s a good time to say exactly what we talked about the beginning, right? That’s a great question to ask, and sometimes the information is available to you through the State’s website or through industry organization, and sometimes you say this is important enough to inquire with an attorney in my area that’s going to know the answer and be able to provide me guidance about whatever I need to do, because the fallout is potential. You know, liability, financial and otherwise to to put that on your business is not typically far outweighed. You know, whatever cost you pay up front to know correctly is typically, is a better investment than finding out on the back end that you did it incorrectly, and going through the and not just the financial costs that it can cost to, you know, find an attorney and hire them and pay them to deal with it and any potential monetary liability that you have. But what I see even more in in small business owners, is like the stress that dealing with any sort of legal issue causes and you have enough on your plate, and listen, no matter what you do, I was telling people like, there’s no silver bullet. There’s no guarantee, even if you work with a lawyer at every step of your business, there’s no guarantee that you will never have a legal issue, but being you know, prepared and doing the due diligence up front and having the information is usually going to be less costly, and it’s going to provide you with better protections going into a conflict then if you kind of go in blind and hope for the best.

So let’s kind of keep stay on this topic around non compete. So in the past year, there’s been a lot was it the Federal Reserve that put the ruling out? But it’s supposed to be like a state issue. You know, I’m obviously not an attorney, but I know there was, like, some people said, No, you can’t have non competes. And then the states were fighting it and going back and forth. So where they stand right now with non compete? So it was the FTC, the commission, okay, that did this kind of blanket federal ban on non competes.

The concept is the it’s public policy, right? It’s worker movement, allowing, allowing employees to kind of move in the economy, to do what’s best for them. California has had an effective ban on almost, almost near ban on non competes for many years. So I’m agree. I I’m based in. California, and so I’m like, I’ve seen this in many local clients, and we’ve seen this play out. Where we are at right now is that, then it was ruled unconstitutional, you know, it’s going through, it’s it’s going through the court systems. It’s going to take time, like you said, with there’s political changes coming up with an administration that is probably less likely to enforce or want to enforce, a ban on non competes, and so it’s very much in flux, and this is a tricky part about running a business, especially in the 21st century, where you know the business changes very quickly in technology changes and laws are notoriously slow to catch up, so it’s often the laws are trying to play catch up, and like business is way out in front. And so part of it is just trying to stay on top of it. But I always tell people, regardless of where, whether you’re in a state that allows non competes or not, whether the there’s a federal ban on non compete or not, one important thing for a business owner to know is there are still ways to protect your business, your intellectual property, your proprietary information, your trade secrets. None of that has gone away. It’s just the concept of being able to restrict a worker from quitting and going to the spa down the street and taking all their clients there. So a few things that are important for a business owner to make sure they have, this is in your employee handbook. This is in your, you know, offer letter or your your agreement with your employees to, first of all, you know, have, like, a confidentiality, non disclosure and proprietary information assignment agreement. So basically, everything that they have access to at the business that’s proprietary is owned by the business. Anything that they create as a worker in the business, so maybe they help create a system or methodology or whatever, something that is owned by the business, it’s assigned to the business and that they can’t take it or compete with it or use it when they go somewhere else. They can’t sell it. They can’t, you know, whatever.

So if, even if you can’t stop your employee from going to the spa down the street, and you can’t, almost, almost never, you almost never, can stop an employee. You know, if I leave your spa and my 12 clients call me and they’re like, Oh, where are you? I’m like, I’m not there anymore. I’m over here. And they say, Oh, can I want to come book over there? You can’t stop because the customer can go wherever they want to go, and as long as I’m not soliciting, soliciting them. So it’s a kind of you own the IP, having that in there, and then also having a non solicitation.

So if I take your email list and I blast all of your email list saying, Hey, I’m at this new spa. Come see me. You know, 50% off special, I am violating more that that’s not a non compete issue, that’s a violation of all these other things, the confidentiality, the proprietary, the trade secrets, the non solicitation, and those still exist. And our medical spa, it can even be HIPAA, right?

Sure.Yeah, it can be a HIPAA violation if, because they’ve texting them and doing, you know exactly.

So I think that that’s the first thing I always tell people, because they freak out and say, I mean, California, like I said, it’s been like this for years, but people came and they said, What do I do? How do I protect my business? And that’s only one way to protect your business. And so can you pursue action against a former employee who not just leaves and goes and compete, whether they’re starting their own spot or working for somebody else? Maybe not. That’s in legal flux right now. On a national level, it’s all the states have always had their take on it. Can you still pursue action against somebody who takes proprietary information and uses it absolutely so if they’re taking all your, like intake forms or, you know, your standing orders, or anything like that, that’s all proprietary to the company, and they can’t take it or use it or disclose it or anything like that. Can people always find out? You know, know if they’re being discreet about it, nobody knows, and maybe they’ll never find out. But the way that these play out often, at least with people who come to me, is like, you know, my employee left and they started their own business, and then they, you know, emailed all of our clients and said that they’re, they’ll offer a 20% discount, you know, to come over to me. What can I do? And so having all those policies written in your handbook, in your offer letter, having a, you know, and then they’re signing it all. So exactly they sign. So with the employee handbook, everybody should get a copy, but there should be, like, an acknowledgement page that basically, when you onboard a custom, I’m sorry, an employee, they sign it that they received it, they read it. Everybody knows they probably didn’t, but they’re signing that they did, and that’s legally binding. And then they get a copy, and you get the original right? So they get a copy. Here you go. I have proof that you said that you signed this and you read it. I keep the original in your file here.

And so you have proof that they did that same thing with if you sign a lot of when I do like an offer letter for employees, we do like a, what I said, a confidentiality, non disclosure and proprietary, you know, inventions, assignment agreement, and they sign the offer letter, but they also signed that separately. And of course, they get a copy of it, eat themselves. And so that’s important. One thing that is rare, but California is like this, that California has really strict laws where, if you put something into an agreement with an employee that is no, no, you can actually invalidate the whole agreement. So in most states, it’s like, well, if there’s a non compete and you know, you know that that’s not allowed in, that piece might be invalidated. But you can actually invalidate an entire agreement in some states by putting in something that is not the case. Now I don’t want people to freak out and say, Oh my gosh. Well, what if these non compete are not valid, and I had a non compete that is not the case. But when this law first came into effect, when they did this ban before it got stopped in the courts, one of the requirements was an affirmative requirement for an employer to notify present and former employees that were bound by a non compete to let them know that they’re not bound anymore. Because the idea, from a public policy standpoint was, well, even if it’s not legal anymore, lots of people are going to know that. Yeah, so you as the employer have to go out there and tell all your former employees that that non, yeah, so that’s again, that’s all on hold as of now. It’s going through the court system.

We’ll see where it lands. I think that with the next administration that this is going to be left to the states and not be a blanket ban, that’s what I believe, but that’s just an opinion, not a legal that’s not a legal, no legal advice.

So let’s, let’s kind of transition. We’ve talked a lot about compliance. You know, we talked about compliance as far as what we need to have according to states in the handbook. There’s also a separate compliance issue, I think if you’re in medical spas and understanding scope of practice, that’s kind of a whole other conversation and thing. But it’s also good to review if any of your scope of practice, laws have changed, which in esthetics, there’s, I mean, it changes all of the time of what you’re able to do, who’s able to do what, and so it’s a great time as you’re going through compliance on am I in accordance with all of the laws, the employment laws, also, am I in accordance with the laws of the state? For you know what scope of practice is so good time to do both of those things? Let’s transition into kind of your entity elections, because this was something for me that actually saved me a ton of money, tax wise, and that is making an S corp election. So I am a single member LLC, my CPA, let me know that, hey, between January 1 and February 15, if you fill out this for I don’t know what I had to do. It was several years ago, but I had to do something that created an S corp election. Can you talk about kind of what that actually means and when and why someone would do that?

Yes, it’s a great question. So I will start with the thing that I have so many people that are confused on, which is an S corp, and S corporation is not a legal entity itself. Just like you said, you have an LLC is your legal entity, and it’s taxed as an S corp. So an LLC or a corporation as a legal entity can choose to be taxed as an S corp, which is just a tax election under IRS sub chapter s. That’s why it’s called that. And it’s effectively this small business election that allows you to be treated differently for tax purposes, which can be tax advantageous. So a few things, one is that any entity can choose. Choose the S election within the first 75 days of formation. So you can do it when you form or in the first 75 days of any tax year. So for most people who are a December 31 tax year, that’s March 15. So March 15 is your deadline, and that would be for electing it for that year and going forward. So for somebody in January of 2025 saying, oh, you know, my taxes were more than I expected. Now my accountants suggesting this, if you elect it here, you know, January through March 15, it will be for the 2525 tax year. And going forward, some accountants will back. They’ll kind of elected backwards. It’s an accountant specific thing. I personally have worked with accountants who do that and are able to kind of absorb some of the benefits going backwards. But it’s not the you know. All I can give you is the official legal rules, which is that the first 17 deadline, but if you’re like a June 30, for whatever reason. If you’re like a June 30 fiscal year, it would be the first 75 days. So whatever that is, from July 1 to September 15 or whatever. So the easiest way to explain the S election is that you would, instead of, if you’re a single member LLC, then by default, your taxation is as a disregarded entity, which means all the income from your entity just flows through to your personal tax return on a schedule C, and you just pay taxes on it regularly, and you pay self employment tax on all that money up to whatever.

Let’s give an easy example, and say, at the end of the year, you have 100,000 left over as your net profit. Exactly then that net profit is going to go over onto your personal tax return in addition to anything else that you had paid yourself throughout the year. So if you were, am I correct in that, if you’re an LLC, yeah, so if you were paying yourself, you know of some like a consulting fee or whatever management fee, or anything like that. So it all of it goes together. The difference is, if you take that $100,000 and instead you hire yourself as a w2 employee of your business.

So now let’s say and, and this is where it’s really important to work with an accountant, because, of course, the IRS doesn’t give us clear rules. You have to, it’s whatever’s considered reasonable. So what’s considered reasonable for like a graphic designer versus a physician versus a lawyer versus a spot owner, everything’s different. But let’s say you and your accountant say, Okay, we’re going to pay you $3,000 a month as your w2 pay so that you’re now you’re getting a paycheck. You’re a w2 employee of your business. So it takes out payroll taxes, and let’s say whatever your net pay is like 2472 and 32 cents, and that goes in to your personal, you know, checking account, just like if you are working for somebody else. Now that other $64,000 of profit is not subject to payroll taxes, and it’s not subject to self employment taxes. It’s taken as a distribution, as an ownership distribution. Of course, it’s still subject to income tax, but you can save yourself a considerable amount, because if you’re saving that effectively 15% or whatever of of the payroll you know, the employer and employee side payroll taxes, that it can be a significant tax savings. So the additional cost is associated with running payroll. Now, technically speaking, you can run payroll like manually and old school, and cost very little, like you write yourself a check and you deduct, do all the deductions, or whatever. I don’t really recommend that. I don’t know any accountant that would most people will use a platform like Augusto or another ADP, some platform.

Yeah, so, and I want to just make sure this is crystal, crystal clear, because I think we were on the same page. But I want to this took me a little bit myself to grasp. So if I am a single member LLC, I have not made an S corp election, and throughout the year, I’ve paid myself $50,000 and at the end of the year, I have a net profit of 100 that means 150,000 is going to go on to my personal income taxes, correct? If you’re in partnership, then it’s your it’s your household income. So if you’re filing your taxes with a spouse or partner, then and they make 150,000 then you’re in whatever tax bracket is the 300,000 tax bracket.

If instead I say, Hey, I’m going to be an S corp and I’m going to pay myself a reasonable salary of 44,000 a year. And my CPA has always told me what a reasonable salary that they expect is, and also as the business. Grown. They’ve said, I think that you should increase your salary to this amount, and so that becomes, you know, we’re not paying any of the whatever taxes, and then everything else is considered distribution. So, yes, exactly. I think that part is super clear, but I just wanted to really show the difference between the two of how it gets over, and I think this is also the reason why people get confused of if they’re paying their quarterlies through their business account or if they’re paying their quarterlies through their personal account. So always make sure that you’re talking to your CPA and make sure that you understand how and where you’re paying taxes from as well.

 

And I will say a little plug for CPAs all over the world, is that I say, if you had to pick, I feel I am a lawyer. I’m a business lawyer. And if you had to only pick a lawyer or an accountant as a small business owner at the beginning, start with the accountant, because that. I mean, I don’t think you should start with only one, but I always say, if you’re backed into a corner and you have to pick because that the tax code is complicated small businesses, and a lot of it is that it’s going to save you a lot of money. It’s very rare that you’re going to spend more on your accountant than they’re going to save you from, you know, all of the little nuances, and that’s a perfect example, is that you can operate for years, and then one day, your accountants, like, you know what it’s going to make sense to make an S election. And I will say I have worked with in my 15 years of practice. I’ve worked with literally hundreds of accountants, and everybody has a different opinion. So some accountants, every single LLC, they set up or that get set up, you know, for their client, they say, elect that s, take the S election, no matter why. It doesn’t matter if you make $12,000 a year. Some of them are like 100 200 300,000 if I had to aggregate all the opinions of the accountants that I’ve spoken to, around a $50,000 in net profit is where it for sure, for sure, like the costs are outweighed by the benefits and but again, I really always recommend people speak to their own accountant, because, you know what is if you have a spouse or partner, what are their what is their income look like? So what does it look like altogether? You know, do you have other sources of income that impact it? And so it’s never, you know, there’s never an ability to give people just a blanket advice, like, if you make this much money, this is you should do this. It’s all very dependent on your personal financial picture and the financial picture of your own business. But if I had to give like a general aggregated number, that would kind of be it.

 

And I love that you focused on profit, because that’s such an important piece. You can have a million dollar business with 50,000 profit, and you can have a $200,000 business with 50,000 profit. And so those are two very different businesses, but profit is the same. And so when we’re looking and this is why I love having kind of an internal advisory team, I look at your attorney, your financial advisor, your CPA, you want to have these people that understand your entire financial health, because the recommendations that they’re going to make for you are it’s very personalized based how old you are. If you have children, when do you want to retire? Are you going to be exiting? I know you know certain people. We don’t see this very much in spas, but I have a lot of friends that are doing startups and and they’re saying, Well, you automatically would go for a C Corp because of the capital gains when you sell, right? So that’s, you know, not really a small business like spa thing that we’re dealing with. But it could be, as private equity is coming into our industry so much more, and we’re going to do that.

One thing about the S election is an S corp has to meet certain criteria, which most small businesses easily meet. They can’t have more than 100 shareholders, which obviously none of these do. But it also, the end the owners have to be us individuals. So it can’t be entities. So this happens a lot where, you know, maybe two people are in business together, and for, you know, convenience or whatever, they decided it’s like their LLCs each become members of the LLC the spa. And you cannot select at the spa level if you have LLCs or corporations as members. So, you know, you can elect LLC that for each individuals, LLCs, the S corp, and it all flows through, and it still works. But those are things, same thing. If you are like, Well, I have this plan to scale and franchise or grow or whatever, and I’m going to be bringing investors, well, venture capitals, never, well, not never, say never. But. Almost never going to invest in an LLC and nor an S corp, obviously, because it wouldn’t qualify. But it needs to be a C Corp. And so this is again where I tell people, don’t freak out, because you can convert entities from one thing to another, or you can form a new C Corp and merge it in. There’s lots of opportunity, if and when you get to that bridge. But it’s important to understand these things. Because if you were like, oh, you know, I got a message received, you know, s select, but then you’re also talking to, like, a group of angel investors to invest in the business this year, when you have to understand these various kind of moving parts and how they impact your business. And this is exactly what you’re saying. Is having a kind of a lawyer on speed dial, an accountant on speed dial, a financial advisor on speed dial, those are fantastic to have, because if we’re and I love when people are like, can we get on a call with my CPA? I’m like, yes, let’s do it. Like I tell every I ask them every year, like when we’re doing our planning, is, can we all be on the call together? Because then I’m not having to. And yes, it’s expensive, but it’s so worth it. It’s so and playing telephone between everybody. Sometimes the message gets warped and it’s not the correct information one way or the other.

And typically, it’s probably not going to be something so wild that, like so wildly wrong that it fundamentally changes, you know, the the advice that’s given from one professional to another. But I do think that it is a worthwhile thing. And when people say, you know, like, I don’t have legal or county in my budget, and it was like, well, redo your budget, because if you want to run a small business and grow it’s important that you that you invest in those pieces so that you’re not again, spending exponentially more trying to unwind a mistake down The road.

So true. Okay, so we talked about compliance. We talked about the, you know, your tax entity elections. Let’s talk about some of the other, like, little things when your business licenses do. That’s also kind of like a state thing. I always, you know, like, Do you have a Registered Agent, or is is your attorney, someone that’s handling that for you? Is that something that you know put these things on your calendar, right, that when you have to have them do? And if you’re listening to this in January, you likely, I mean, there’s some time in the past year just do a an audit. Mine’s always due in December.

So I, you know, feel like, oh, it’s, you know, fresh in my mind, but I realized that maybe other people’s probably is not due in December. It can be anytime throughout the year. What are some of these additional things? And then I want to talk a little bit about boi compliance and kind of what that means, because that’s been a big thing that my attorneys have been emailing me about this year and making sure that we’re all on track and all of that.

So yes, so this is my favorite. I talk about this a lot at the end of the year, and a lot again, at the beginning of the year, which is when you’re taking time to make plans or make a budget or kind of regroup. It’s a great time to put these things on your calendar. As an attorney, this is some of the things they see the most. So every state has different rules, but many of them have either an annual report of some sort or annual franchise tax. States like Nevada have an annual business license and report. And if you don’t, you know, file them when they’re due. Your entity can become suspended or even terminated by the state. Usually take some time, but the reason you don’t want that is because it can invalidate contracts that you know were signed during when a business wasn’t in compliance, like was inactive or suspended.

It can, you know, create, most importantly, it can open the door to personal liability, which obviously we don’t want. And so taking a time to say when you know what is due for my business and when is it due, and then putting it on your calendar. Because I do have a lot of people that come and they go, Oh, I thought my accountant filed my annual report. You’re like, wow, did you have a conversation with them? Because, you know, maybe they didn’t. So most states have some sort of annual report and or franchise tax. And it’s funny that they call, I don’t know where the term comes from, because when we think like franchise, but it’s just usually a fee. It’s either a flat fee or it’s a fee based on, you know, profits, or whatever. It’s different in every state. Some states have a state level business license. I gave the example of Nevada, but a lot of business license are actually local to your county, or if you’re in a big city, even into in the city.

So for example, the city of Los Angeles, which. Is obviously a huge city, has its own, you know, business license and permit requirements, but then all the things in Los Angeles County, but outside of the city of Los Angeles, answer to the county and so a lot of and it’s similar even in like, I’m based in Orange County, California, which is kind of more spaced out than Los Angeles, and then each city so Irvine has certain license requirements. And I think there’s a few important things. Most people who have a spa are fairly familiar with them, because you need these in order to open and get your, you know, certificate of occupancy. So most people, at least did it once, and they know what they needed. Sometimes it kind of flies out the other ear, and then we’re we don’t remember, and most of those are renewed annually. So make sure you’re getting those renewals on the off chance that, yep, go ahead.

I was just saying I know, for me, being a military spouse and moving so many times if you’re in if that’s a part of your lifestyle, that you know you’re moving and then you’re setting up shop again. And you know, figuring that out every single at one point, I lived in Fairfax County, when I was living in Virginia, and Fairfax County has, like specific county, and now I’m in montgomery county. Montgomery county has specific laws that are different than the state, that are different than federal so like everywhere you go, and also, like being an employer in multiple states, the workman’s comp is different. Not called workman’s comp in certain states. It’s called something different, you know.

So really having an understanding of these little their little laws that can cause big problems if you don’t know what they are, and that’s why, you know, I’ve used you as an attorney several times. I also have attorneys that are based in the DMV area that know specifically all the laws in this area you know.

So think about that as well. If you’re someone who lives, you know, where close to state borders, or close to where you can have kind of moving from counties and states and all that, yeah, and not to throw like, another wrench in it, but another big issue. A lot of spa owners. They might have one or maybe a few, but they’re all in one state, and it’s easier to kind of think about compliance. But then they have E commerce, and they sell across state lines, and do sales tax in those other states. And how do you collect it? How do you do it? So there are a lot of complications, and again, it’s not to scare people are to overwhelm people. There’s a lot of information out there, and again, having professionals on, you know, speed dial to be able to have that answer, or to get that answer for you, and just to not freak everybody out. Most states, if you like, live in one state and you sell to people in other states, there are Nexus laws, which are basically, and of course, they’re different in every state, but it’s basically like, what is the trigger that is considered, you know, now you are operating in that state, and so usually they’re fairly high thresholds, like, many 10s of 1000s of dollars of revenue into that, like, directly from that state. But a lot of people are like, Oh, I have a niche in California. You know, I work in New York, but I sell $100,000 a product in California. Or if you end up with us, you know, a most people are, it’s more like drop shipped, or shipped directly from, you know, manufacture, whatever. But if you have a warehouse space of some sort in another state, you have to foreign register your entity in that state, stuff. So there’s a lot of moving parts. And this is just why it goes back to kind of asking yourself, like, how am I operating what states Am I operating in? What counties or cities Am I operating in? And then trying to go reverse engineer that way. So you know, what do I need to know, where my employees located? Where’s my business located, what are the rules here? And so the business license, the Franchise Tax workers copy, talked about those insurance coverage. You know, those are all really good things to look at at the beginning of the year and make sure that you have the coverage you need. That’s another thing that you kind of touched on the beginning that I was thinking about is with med spas and and licensure coverage is your insurance coverage, and also that it’s your as the business owner, it’s your obligation to make sure that those licensed professionals that you are maintaining, but you have a copy of their license, you know that they’re maintaining their licensure, their continuing education, any additional training that is required of them that you are on top of making sure that they are getting that proper training, because the liability ultimately can be on the business owner if they are, you know, in default on any of that.

So let’s wrap this up. With BOI compliance, yes. What is it? How do we ever Yes. So the boi stands for beneficial ownership information report, and it’s the it’s under the corporate Transparency Act, which was a law that was passed last year, that was passed actually the year before, but it went into effect, and it basically is to prevent money laundering and and kind of illicit business in these company, US based companies. But the impact is that basically all the small businesses in the United States have to file this report. Now it is free, and it’s actually quite simple.

So you go on, it’s, it’s run by FinCEN, which is the Financial Crimes Enforcement Network, and it’s a piece of the US Treasury. So if you go to fincen.gov, F, I n, C E n.gov, you can find the boi report. You can file it online. Basically what it’s requiring is information about your company, so you know, what state is it in, what’s the name of the company, where was it filed? What’s your EIN number, and then beneficial owner information about the beneficial owners and and there’s a little bit of legal nuance, but for these, for small businesses, it’s pretty clear which is anybody that owns 25% or more of the business or has a substantial control over the business. So you could be the sole owner of your business, then you’re a beneficial owner. But if you have like a COO or a CEO that you’ve hired, or President CFO whatever, they are probably a beneficial owner too, because they have substantial control over the business, and then you basically have to put in that personal information, so that person’s name, their home address, their driver’s license or passport number, and a photo ID and the and that’s it. It’s actually quite simple and easy to file online. You technically file it one time, and then you would only have to update it if the beneficial owners change or if the company information changes. So if your company moves, or the corporate address moves, you’re supposed to file an update so anybody that owned that the end it for any entity that existed before January 1, 2024, they technically are supposed to have complied by December 31 2024 except that a court in December or late November of 2024 said that it’s unconstitutional and unnecessarily burdensome and whatever. So there was a stay on it. So as this plays out in the courts, is it technically do, I think as of today, when we’re having this conversation, the US Treasury had not commented on whether they needed, you know what, what their opinion was about, whether it was going to be enforced or whatever. But the the penalties are big. It’s like $500 a day. Who’s to say how they’re going to enforce it, and against whom they’re going to enforce it. But I always tell people like, it’s a pretty easy thing to comply with, and the potential, you know, penalties are, are certainly burdensome on small business owners. So some people have concerns about the, you know, privacy, that’s where, that’s why this is in court, that it’s unnecessarily burdensome, that it’s an invasion of privacy. You know, it’s a, it’s a government owned database. Now, of all these people and their things, I personally, I own quite a few entities, and I filed my boi for all of them. I don’t, I don’t feel like my personal information is very personal anyway, so I don’t care, but that’s what you need to know, is that basically, it’s in legal flux. We don’t know, we don’t know whether it’s going to be enforced and how it’s going to be enforced. If you rule, just CYA, yes. So, so I’m still advising my client, especially because I’m like, my clients are not like, it’s Monday morning. Like, let me check on the status of this, the boi report. You know, like, out of sight, out of mind. Get it done. You know, if you want to stay up on it, you’re welcome to, like, follow us. Treasury there. You know, they’ll send you updates, I guess. But it is important to understand that it is for for basically any small business owner that’s listening, it is absolutely required. There are certain limited The only limitations that could impact some of these listeners are, if your business does like 5 million in revenue or more, and has 20 full time us employees, and you might be exempt. So if you’re doing that, and you can, you know, and you’re like, I might qualify as an exemption that doesn’t have to report your public company, you don’t have to report. There’s other things that most of your listeners probably don’t don’t meet those exemptions.

 

But just to it’s. Take you about five minutes to complete it. Just do it. Have that done. Don’t have something come up and surprise you. So this was so much information, and I know, like legal stuff makes me just like, but I think it’s really, really important for business owners to know it’s kind of expanding our knowledge.

We kind of jump into a business and like, Yes, I’m going to do this thing that I love and I’m passionate about it. I’m going to have freedom and all of these things. But the deeper you get into it, there are a lot of complexities. But just make sure that you you don’t have to be an expert in all those things. That’s why it’s like, have your people that can advise you, that can help you, that can give you guidance and make sure that you are protected Absolutely. Where can people find you? Follow you, get in touch with you.

 

Yeah. So you can find me at my website, not your father’s lawyer.com, or on Instagram at not your father’s lawyer. Those are the easiest places you to hold me. It’s got my contact information there.

So perfect. And we’ll link everything up under the show. Thank you so so much. This was so incredibly helpful. I want all of you listening to go take action via this is, this is how you build a company, not just create a hard job for yourself. Do these things. All right, we will catch you on the next episode. As always, if you want to keep the conversation going, I want you to head on over to the spa. Marketing Made Easy. Facebook group, the number one free resource out there for estheticians, focused on business building. We’ve got weekly marketing tips, a monthly goal setting and planning session, monthly esthetician business book club, plus a community of 1000s of estheticians committed to business building in the spa industry. I’ll see you there.

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EP 414: Bringing IV Therapy into Your Aesthetic Practice with Jenn Plescia of IVs by the Seas

The aesthetic and wellness industry is rife with “trends,” and while some may have thought this service would be a flash in the pan, market and consumer data shows that integrated aesthetic and wellness services are here to stay with potential for massive future growth. 

One of those integrated services is IV therapy. While it’s not a service every spa can or should do, it does provide an incredible opportunity for those aesthetic and healthcare practitioners who are equipped to add value to your clientele. Joining me on the mic to discuss IV therapy is my guest, Jenn Plescia, DNP, APN, FENP, the founder and CEO of IVs by the Seas, an in office aesthetics and mobile IV hydration practice in New Jersey. 

Beyond being a successful entrepreneur with an inspiring business origin and growth story, Jenn is a board-certified Family and Emergency Room Nurse Practitioner who received her Doctorate of Nursing Practice (DNP) degree from Rutgers University in 2017, and she has over 10 years of Emergency Medicine and Urgent Care experience. 

Jenn believes in treating patients as an entire entity and identifying the root cause of their healthcare ailments and aesthetic needs so she can help optimize your health and well-being from the inside out. 

Whether you’re someone who desires to or is qualified to bring IV therapy into your aesthetic business, this episode is a great listen for any aesthetic professional as they consider bringing new therapies or equipment into their practice or finding the right businesses to partner with and recommend should your clients be interested in receiving IV therapy. 

In this episode, we discuss: 

  • Jenn’s origin story of how she began offering IV therapy and hydration as a service during the pandemic and how her business quickly took off thanks to connections, referrals and social media 
  • The things every aesthetic practitioner or Spa CEO should know before bringing IV therapy into your practice and why it’s critical to have a close relationship with your medical professional you’re bringing on board
  • The ins and outs of navigating potential emergencies and how this informs hiring and team-building decisions 
  • Why Jenn prioritizes digging into the science of her client’s lab work and the importance of tailoring IV treatment plans 
  • Plus, Jenn’s insights on profit potential, crafting an incredible client experience and aesthetic atmosphere, and key legalities and liabilities to consider

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers,

join the free Spa Marketing Made Easy Podcast community

References Mentioned in Episode #414: Bringing IV Therapy into Your Aesthetic Practice with Jenn Plescia of IVs by the Seas 

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PODCAST TRANSCRIPT:

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EP 413: 6 High Profit Spa Services for 2025

This year has been challenging for many spa owners and aesthetic professionals. Given economic uncertainty and market trends, we will likely have another challenging year ahead. However, there’s still plenty of opportunity to tap into and ways to get creative so your business can thrive. 

Remember, some of the most long-lasting, iconic companies have been built during economic downturns. While it may feel like an uphill climb, keeping the course and working to prioritize profit can yield fantastic results and growth. 

In this episode, I’m going to provide you with six high-profit spa services you can leverage in 2025 and beyond. These services provide you with plenty of profit margin so that your business can stay stable or grow, even if you experience seasons of slowdown. 

In this episode, you’ll learn: 

  • The booming growth of new sectors within the aesthetic market and how you can harness them as a medical spa
  • How to build recurring revenue into your services and creative ways to build in more add-on service revenue and boost retail sales with your service offerings 
  • Key cost considerations as we move into 2025, as well as tips for targeting new demographics

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers,

join the free Spa Marketing Made Easy Podcast community

References Mentioned in Episode #413: 6 High Profit Spa Services for 2025

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Welcome to Spa Marketing Made Easy, a podcast for spa owners who want to step up their leadership and business skills and step into the role as spa CEO. I’m your host. Daniela Woerner, CEO of Addo Aesthetics and Founder of the Growth Factor Framework® Program, where we teach, coach and guide spa owners in scaling their spas to the next level of growth and unlocking freedom in their life and their business. I’m so glad you’re here now.

Let’s dive into the show profit over revenue all day, every day. That is what we’re screaming from the mountaintops over here at Addo Aesthetics. Now we believe in building a business that supports the life that you want to live, which, by the way, can shift and change based on the season that you’re in. Now, when you’re focused on profitability in your business, you have more freedom, freedom to slow down in a season, if need be. Freedom to invest in a new piece of equipment, freedom to hire additional staff.

So as we’re moving into 2025 I wanted to share a list of six high profit services to consider adding to your service menu. And if you want to do a good deed for the day, consider sending this episode to a friend in the esthetic space. Maybe you’ve heard the quote life gives to the giver and takes from the taker. Always Be a giver.

Also, the first three are for those in medical esthetics only. So if you’re in a day spa model, don’t worry. I definitely have some high profit services for you as well. Just be sure to listen to the entire episode.

Okay, so first up, medically assisted weight loss. Big surprise for anyone who has been in our world for the last year, year I have been talking about this non stop. I’ve been following this extremely closely, and the growth has just been tremendous.

Now there was a report that skytail group and Q site put out showing that the weight loss and dietary and dietary lifestyle segment push spending to 1.2 billion in 2023 which was a 236% increase from the previous year. Now, with the amount of growth that I’ve seen from the practices that we are working with directly, this number is going to continually increase. I cannot wait to see the data that they get from 2024 and this is even with trispatide Taking off the shortage list. Okay, practices are still going to continue to grow with semaglutide.

Now, when we look at total non surgical spend. So when we’re talking about medical esthetic services in the US that are non surgical, that number is 15 billion. That was in 2023, 1.2 billion of that was medically assisted weight loss. That is a huge margin for something that hasn’t really been this, you know, service that everybody talks about knows about, as they do today.

Now consider that neurotoxin, which Botox, Dysport, Xiamen, juvo, all of the different neuromodulators, right? So that neurotoxin category is the largest piece of the pie. It was at 4.8 billion. So if we see medically assisted weight loss surging up doing 1.2 billion in such a short period of time, it’s really something to pay attention to.

Now, the thing with medically assisted weight loss is that we are helping our patients with a lifestyle shift. Medical spas are not just getting rid of lines and wrinkles anymore. Okay, we are shifting to overall wellness, and we’re seeing that in the services that patients are requesting. So the point is to create a successful medically assisted weight loss program. You don’t want to just bring on semaglutide. You want to have a process around it. What’s the entire client journey? Are you incorporating any type of nutrition or exercise or even mindfulness? We want to help our patients make a real lifestyle shift.

Okay. Now, side note here, be sure to check the show notes of this episode, because next month, in January, we are offering a two hour workshop, style master class on medically assisted weight loss. We’re going to go over all the business aspects, the pricing. We’ve, of course, have resources for you to launch or relaunch this into your practice. Now, if you’re a founding member of APA, meaning that you joined in 2024 you get to attend this class for free, as well as all of our master classes we’re having each month, and there’s still time to become a founding member, so be sure to check the show notes for that.

All right now this is going to lead me into our next high profit Service of the Year, and that is BioIdentical Hormone Replacement Therapy, or HRT, which is a lot easier to say. Now, hormones have been in the medical esthetic space for quite some time. I remember back in 2012 I had a training on them, but they’d never really taken off, as I believe we are about to see in the next one to two years. And this is directly related to the fact that we are seeing such a shift towards overall wellness, and also that they couple so beautifully with medically assisted weight loss.

So I think that we’re going to expand our demographics and the industry. We’re going to see patients who have not ever considered going to a medical spa, but now they are. And as many of you know, weight loss, or, you know, having weight that’s not coming off in the way that you would traditionally lose weight oftentimes has a hormonal component to it. So Biot is a company that I have heard good things about from some of our nurses. They offer a lot of support. I do not have any type of relationship with them. I’m just repeating what I have heard from our nurses that are doing well with medically assisted weight loss and HRT.

So again, if you’re already doing medically assisted weight loss hormones, is absolutely something that you should consider. Added bonuses for both of these services is that they are relatively low price points, and they work on a monthly pay schedule. So that means recurring revenue. Big plus, you know, I love recurring revenue.

Okay, so let’s move right along to high profit service number three, and that is IV therapy. Yes, we are very much continuing on with services that focus on overall wellness. But what I love about IVs is that, yes, you can totally have an IV lounge that works. But what’s interesting to me, as someone who really loves productivity, is using this as an add on while you’re receiving another service.

So think about your filler patients that need to numb and are just sitting there waiting for the cream to start working. Think about CoolSculpting, or M sculpting. Yes, I know that with certain areas, depending on what you’re treating, you may be in a weird position, but with others, you could totally be receiving your service and a drip at the same time. Any way that we can increase revenue per hour per room really makes me happy, and this is a way that we can make our patients look good and feel good. Super, win, win.

All right, high profit. Service number four is consultations, and this is the bridge between medical spas and day spas. So historically, we’ve seen medical spas offering consults. Many of them even have a patient care coordinator, which is a dedicated role specific to doing consultations and essentially sales. They’re helping the patient map out a treatment plan that will help them reach their skin care goals.

Now I truly believe that if you are not offering consultations in your practice, then you’re leaving a lot of money on the table. So a very long time ago, I worked for this guy named Matt Toronto. You may have heard of him. He and his wife, Kathy, and Kathy’s been on the podcast before. We’ll make sure that we link that up in the show notes. But those two have they’re like an esthetics power couple. They’ve really made their mark on the industry. They have a hugely successful medical spa and also a consulting firm called mint esthetics.

Now, anyway, when I was working for him, he taught me to always spend a couple of minutes going over all of the things that we offer, not just the thing that the patient came in for the consultation for. So the patient may have a family member or a friend who’s in search of that service, and they didn’t even know it was possible. So years ago, while I was working for bat, I took his recommendation and went through the process, and the patient I was consulting with was completely unaware that tattoo removal was even possible. It’s a great way to give brand awareness and position yourself as an expert.

Now, in a day spa, you may be doing consultations for acne, but not for anything else. And yes, I know, I know there are a lot of clients who they just want to come in for a facial but what about offering them 30 minutes before or after to do a retail consult where you ask them to bring in their current products that they’re using? Clients love this. It also shifts the energy. G from kind of slight anxiety around retail, which a lot of providers feel, to your client directly asking you to review their home care with them, it shifts it.

Now we are also big fans of image medical and the sunlight Pro that they offer. So having an imaging device like this in your office, it allows you to measure apples to apples and truly show the progression that your patients and clients are making. Because let’s be real, people forget what they looked like before, regardless of you being in a day spa or Med Spa. So consultations, overall, they up level the client experience. They give you better before and afters, and they help you to cross sell even more.

All right, next up is number five on the list, and that is waxing. Yes, good old fashioned waxing. So if you have a day spa, it’s a great idea to hire in a provider who loves waxing and is fast. Now the top areas are going to be bikini and Brazilian underarms. And in terms of facial waxing, you’re going to have brows, lip and chin.

Brazilian will take the most skill and gold standard for this is really offering a 15 minute service. The consumable cost should be somewhere between four to $6 i like it closer to four, and that means that you have a highly profitable service on your hand. The fastest way that you can kill this profit margin is by blocking out 45 minutes to an hour. For a Brazilian, I would recommend a 30 minute block that’s going to give you time to greet the client, give them time to get undressed and not make the client feel rushed.

Over the years, I’ve found that there are two types of providers in the world, those who are waxers and to those who are not. I am not. So could I learn and could I be great if I really put my mind to it? Of course I could, but it was just never really my thing. So find someone who loves waxing, who has the talent and your bottom line will benefit.

Okay, now on to the last, but certainly not the least, that is spray tan. Now, spray tan is a great service for brides, or if you’re in an area with a younger demographic. So I typically see a younger, you know, 30 and below are the the people that are getting spray tans more regularly. Now you can have a provider that hand sprays, or you can actually purchase a booth that does the work for you. Of course, that is going to be more money up front.

Now, like waxing, this is a short time to complete the service with a very low consumable, which is why I added it to the list. Now, make sure that you understand if you’re looking at purchasing any type of equipment, make sure that you’re paying attention to where that equipment is coming from. In our current political climate, if there are tariffs that are introduced into certain countries, then we want to understand how that’s going to affect our equipment that we’re purchasing. So pay special attention to that before those go into effect.

If you’re going to be buying a piece of equipment, make sure that you know where that’s coming from and understand if the price is going to go up in the coming year. So keep that in your mind as you’re thinking about profit.

Okay, now before I wrap this up, I want to share a couple of other trends that I’m seeing in our industry that definitely align with wellness. So I’m talking about saunas, the infrared saunas. I’m talking about float tanks, cold plunges and even salt caves. Adding these into your practice if you have an extra room, could be a great way to add value to your membership. Could be a great way to target a different demographic.

I’ve actually been doing some research on online for different spas, and I’m actually seeing a lot of wellness centers add float tanks, cold plunges and saunas, and targeting athletes, and targeting CrossFit gyms, and targeting these types of places to get more men to receive massages and just sauna, cold plunge, etc, for overall wellness, really interesting way to attract a new vertical of clients into your practice.

Okay, so if you align with any of them, they do have the potential to add a large amount of profit to your business.

Now I want to wrap up how I started, and that is by saying profit over revenue all. All day, every day, that’s the money that goes into your pocket. Yes, we love what we do, and what a blessing it is to love what we do, but it’s also okay to love to get paid as well.

Thank you so much for listening, and I will catch you on the next episode.

As always, if you want to keep the conversation going, I want you to head on over to the Spa Marketing Made Easy. Facebook group, the number one free resource out there for estheticians focused on business building. We’ve got weekly marketing tips, a monthly goal setting and planning session, monthly aesthetician business book club, plus a community of 1000s of aestheticians committed to business building in the spa industry. I’ll see you there.

 

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EP 412: The Power of Personal Brand Photography with Brianna Shrader of Shy Heart Studios

Social media success thrives off of authentic, real-time content. 

Still, a business owner building a brand needs an extra edge of professionalism and polish than your everyday social media user or influencer. 

You need to showcase your space and services and tell a story that emotionally resonates with your ideal clients so they can easily decipher whether you’re the expert to help them achieve their goals. 

 So, how do you do that? One piece of the puzzle is crafting the right visual narrative, which I’m discussing with my guest on this episode, Brianna Shrader. 

Brianna isn’t just the creative visionary behind Shy Heart Studios, a leading Orange County photography powerhouse; she’s a testament to resilience and the power of reinvention. 

After pivoting her photography to focus on personal branding during the pandemic, Brianna found a new era of success for her studio that has helped her grow her team, revenue, and impact. 

With a relaxed, fun-filled approach that allows clients’ true personalities to radiate, Brianna’s talent transforms fleeting moments into treasured heirloom artwork, with her authentic images reflecting the heart and soul of countless families, couples, and brands.

In this episode, we discuss: 

  • Why Brianna made a business pivot into personal branding photography and how this area of photography is different than your standard portrait session
  • Showing up on social media with your content topics and your visuals as a business owner vs. a typical social media user 
  • What to expect when working with a photographer for branding photography and the process of capturing visuals that will get you an ROI and how to measure it

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers,

join the free Spa Marketing Made Easy Podcast community

References Mentioned in Episode #412: The Power of Personal Brand Photography with Brianna Shrader of Shy Heart Studios

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PODCAST TRANSCRIPT:

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EP 411: Save Thousands on Your Spa’s Credit Card Processing Fees with Tippy

No matter what the tides of business may bring or the economy’s fluctuations, finding strategic solutions that allow you to expand your spa’s margins is always something to explore. That’s why I’m so excited to dive into the power of Tippy with you on today’s episode! 

Together with Tippy sales team manager Marci Zerbe, we’re diving into all the details of how the Tippy platform and variety of products allows gratuity-based industries such as spas and salons to save BIG on credit card processing fees (we’re talking savings of $20-, $30-, and $40,000 per year) as well as bolster their team retention along with a host of additional benefits. 

 

 

 

 

 

 

 

Whether you’re looking for a fast-tracked way to shave thousands off your annual business expenses, or tipping has been a touchy issue in your business due to “tip creep,” you won’t miss this episode!

In this episode, we discuss: 

  • The key benefits of bringing a tool like Tippy into your business beyond the obvious (i.e., significant savings on credit card processing fees)
  • How Tippy helps do the heavy lifting during tax time and makes running reports simple and easy 
  • The 101 of how Tippy works to save you on fees and how their platform solutions naturally help build tipping trust with your clientele
  • A special deal on Tippy for Spa Marketing Made Easy podcast listeners!

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers,

join the free Spa Marketing Made Easy Podcast community

References Mentioned in Episode #411: Save Thousands on Your Spa’s Credit Card Processing Fees with Tippy

Subscribe on Spotify Subscribe on Apple Podcasts

 

PODCAST TRANSCRIPT:

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Interested in Being a Guest on the Podcast?