I’m a big believer in not endorsing a company or product on this podcast without first trying it out for myself.

I can tell you with certainty that Emage Medical® is the real deal.

This year I’ve talked a lot about my effort in building strategic partnerships with like minded businesses who can help propel the spa industry forward and who share similar core values to my company.

On today’s episode, Emage Medical® CEO Cari Ray joins me for a conversation all about her company and how our partnership began and continues to flourish. 

Cari started out as the National Sales Manager on the team and quickly became the driving force behind the next phase of growth and innovation with Emage Medical®.

As CEO of Emage Medical®, Cari has been part of the team behind developing CytoPeel®, CytoSolutions, and CytoSerum® for the past five years.  

Take a listen to get to know more about Emage Medical® and be sure to catch the exclusive discount code for SMME listeners!

In this episode, we discuss: 

• How alignment in company core values plays an important role in strategic partnerships
• Devices and solutions Emage Medical® offers
• An understanding of what types of spas or practices are a good fit for Emage Medical® 
• The pros and cons of charging or not charging for imaging
• An exclusive Addo Aesthetics discount code for use on two Emage Medical® Imaging Systems

References Mentioned in Episode #338: Getting to Know Emage Medical® with CEO Cari Ray

• Check out the Emage Medical® website
• Follow Emage Medical® on Facebook
• Use discount code ADDO15 to purchase the Image Pro® Sunlite or the Image Pro® Versa

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community. 

Leadership is a learned skill. 

That they don’t teach you in aesthetics school.

It isn’t until you take the plunge into entrepreneurship do you truly enter the process of becoming a leader. 

This role shifts your focus and adds more responsibility outside of the client experience in the treatment room. 

My goal is to bridge this gap for spa owners and provide personal development training, guidance and expertise to help you step into the role of Spa CEO confidently.

On today’s episode of the Spa Marketing Made Easy, I’m sharing the seven steps to building a seven figure practice with ease.

In this episode, I discuss: 

• Boundaries around time
• Pricing your services and products appropriately
• Clear communication with your staff
• A systematized hiring and onboarding process
• Tracking the metrics that matter
• Crafting a holistic digital marketing strategy
• Building a business community

References Mentioned in Episode #332: 7 Steps to Build a 7 Figure Practice with Ease

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community. 

Episode Transcript

If you start to sweat at the mere thought of how to build your business presence on Google, this episode is for you.

One of the biggest misconceptions is thinking your website is the first place people find you online. 

I don’t discredit its value, but there’s one step people take before they land on your home page.

Google Business Profile is your business’s first impression.

It’s a free and powerful tool that can help small businesses increase their online presence, attract more customers, and increase sales.

Returning for the second time on the Spa Marketing Made Easy podcast is Ryan Files, Vice President of Sales for High Level Marketing, who’s spilling all the details that you need to know to increase your online visibility and build authority for your Google Business Profile.

Ryan has worked with hundreds of individual practices from spas to dermatologists and plastic surgeons, also including aesthetic manufacturers such as BTL, Rohrer Aesthetics, PDO Max, Emage Medical, and The Salt Facial.

This episode is one you don’t want to miss as this tool is one that requires consistent attention to achieve positive results of getting more foot traffic in your doors. 

In this episode, we discuss: 

• What is Google Business Profile and how to register your business
• Strengthening your profile with a review system for clients
• Why you need to solicit reviews on Google instead of within your booking software
• The value in responding to every review 
• Tips for selecting your primary category
• Three main categories to focus on if you’re trying to impact your local search engine

References Mentioned in Episode #330: A Guide to Optimizing Your Google Business Profile with Ryan Files of High Level Marketing

• Download the Google Business Profile Checklist
• Learn more about the services High Level Marketing provides by visiting their website and click here to book a call with Ryan: https://meetings.hubspot.com/rfiles/addoaesthetics 
• Listen to Ryan’s first time on the podcast – Episode 301: The 3 Key Types of SEO Spas Need to Build with Ryan Files of High Level Marketing
• Connect with Ryan on LinkedIn
• Follow High Level Marketing on Facebook

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community. 

Episode Transcript

Trust and authenticity are two attributes required for a successful partnership.

In business, today’s guest, Selena Soo, likes to refer to these as rich relationships. 

A rich relationship leaves a lasting impact on your life. It’s something that brings abundance to you.

These types of relationships are essential in business to connect and build deep, authentic partnerships with your community to help propel your business forward.

Selena is no stranger to the Spa Marketing Made Easy podcast family. Returning for a second time, she is a master connector and relationship builder.

She is a publicity and marketing expert for visionary entrepreneurs and thought leaders who want to impact millions with their message. 

Tune in to hear her expertise on attracting rich relationships, the importance of building your personal brand, and how to gain exposure and publicity for your business.

In this episode, we discuss: 

• How Selena got started in her line of work
• What is a rich relationship and how can we attract them?
• How can we add value to the people we care about?
• The strategy behind building successful partnerships 
• Story ideas to publicize your spa in the media

References Mentioned in Episode #328: How to Build Rich Relationships with Selena Soo

•  Download the Impacting Million’s free calendar of 12 Months of Story Ideas to Win Over the Media
• Connect with Selena on Instagram
• Listen to Selena’s first episode on the SMME Podcast – Episode 127: ‘Pushing Past Fear to Get Publicity and Impact Millions with Selena Soo’

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community. 

Episode Transcript

What motivates you to purchase?

As a client, what makes you feel seen, heard, and valued?

What principles do other businesses incorporate that make you feel valued?

(Take a second to reflect and think about your answers to these questions). 

These are planning questions to consider when figuring out how you can best love on your clients and deepen your relationships through promotions and events.

On today’s episode of the Spa Marketing Made Easy, we’re talking all things Mother’s Day promotions! 

A great practice is to put yourself in your client’s shoes and decide “what would make you feel most pampered and loved by a business?”

Tune in now to snag some ideas for the upcoming holiday!

In this episode, we discuss: 

• One Mother’s Day package idea
• The top planning questions when building your Mother’s Day promotions
• 3 reasons to create a Mother’s Day custom self-care package
• One benefit Spa CEOs can give back to the community
• 3 ways to market your mini event on IG

References Mentioned in Episode #327: Planning Ideas for Mother’s Day Promotions

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community. 

Episode Transcript

It’s no secret that all industries were severely impacted by the COVID-19 pandemic. 

As spa owners, we know this all too well after experiencing the rise in cost of gloves to not having the ability to offer some spa treatments due to the inability to work around a mask. 

My guest on today’s episode shares all the details about the Employee Retention Credit (ERC). It’s another opportunity for businesses affected by the COVID-19 pandemic to receive financial support from the government.

ERC benefits are received in the form of income and can be as much as $26,000 per full-time W2 employee. 

Sheridan Wealth Advisors are leading experts on Employee Retention Credit. 

President and Founder, Marc Sheridan, breaks ERC down in a straightforward manner to help business owners understand whether they may qualify. 

Sheridan founded Sheridan Wealth Advisors in 2003 and in that time has created over $200,000,000 in additional wealth for his life insurance clients through increased benefits and premium savings. 

In this episode, we discuss: 

• An explanation of Employee Retention Credit (ERC)
• Eligibility and qualifications for ERC
• The two tests associated with determining qualification
• Key questions business owners ask regarding ERC
• Requirements needed to work with Marc and Sheridan Wealth Advisors

References Mentioned in Episode #324: How to Qualify for Employee Retention Credit Explained By Marc Sheridan

• Fill out this form to see if you qualify for ERC benefits. (Must have at least 10 full-time W2 employees to complete screening). 

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community. 

Episode Transcript

One of the most impactful things we as leaders in the beauty industry can do is highlight other incredible women making influential moves in our industry. 

Giving praise and encouragement where it’s due helps instill confidence in other entrepreneurs. 

Plus, witnessing the positive transformation of another entrepreneur is such an enlightening experience. 

This is exactly what Nina Hayes experiences day after day.

My guest on today’s episode of the Spa Marketing Made Easy is the founder and CEO of Elite Esthetician Academy.

The Academy’s mission is to develop the future top leaders of the beauty industry who dominate in lanes of multicultural esthetics, makeup, business, and sales.

Nina has helped over 50 estheticians earn six figure income for their families.

In this episode, we discuss: 

• How the Elite Esthetician Academy began and its ideal student
• Understanding your emotional intelligence and self awareness in business
• Nina’s opinion on balancing a profitable business
• Importance of a leader’s transformation in mindset and confidence
• An introduction to Nina’s podcast and who her target audience is

References Mentioned in Episode #323: Helping Spa Entrepreneurs Transform Their Lives with Nina Hayes

•  Visit the Elite Esthetician Academy website for more information
• Connect with Nina and Elite Esthetician Academy on Instagram

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community. 

Episode Transcript

The consistency of cash flow alone may seem like a good enough reason to consider launching and growing a membership. 

It’s such a great feeling to not start at $0 every month. 

Weighing the pros and cons, here are a few more to add to the pros side.  

For starters, if you plan with your ideal exit strategy in mind, this recurring revenue gives you leverage if you ever decide to sell your company.

Memberships are also great for client retention and creating a VIP experience for your loyal clients.

So what are the cons? Are there any? 

Tune in to today’s episode where Mangomint’s VP of Sales, Marchelle McKeirnan, joins me to talk about the best strategies to consider when launching a new membership in a spa. 

Marchelle, a former salon owner who sold her business, shares details about her experiences with membership, the Mangomint membership feature, and her take on how memberships should be approached.

In this episode, we discuss: 

• Defining your exit strategy and the benefits memberships can provide for it
• Priceless value recurring revenue adds to your spa
• Mangomint’s membership feature and how it works
• Why you need to keep your memberships simple
• Importance of viewing your membership as a premium and not a discount
• Understanding your own entrepreneurial bandwidth

References Mentioned in Episode #322: Mastering Memberships with Mangomint’s Marchelle McKeirnan

• Hear about all the features Mangomint has to offer on EP 302: Increasing Your Spa’s Efficiency with Mangomint Co-Founder & CEO, Daniel Lang
• Learn more about Mangomint and sign up for their free 30-day trial where you can migrate your data and get the full Mangomint experience
• Follow Mangomint on Instagram 
• Connect with Marchelle on Instagram
• Referral Link: https://www.mangomint.com/referral/addoaesthetics/

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community. 

Episode Transcript

When you’re busy running a business, finding the spare time to sit and select a spa software can be challenging and oftentimes put on the backburner.

You may be eager to just pick one that easily books and takes payments, but a spa software is capable of so much more like alleviating miniscule tasks from your daily routine.

My goal is to introduce you to as many options as possible so that you can easily listen, review, and make an informed decision.

Boulevard is focused on giving spa owners time back to focus on deepening client relationships. They aim to take the heavy lifting off your shoulders so you can get back to what’s most important to you – the client experience.

Boulevard coins itself as the “software for self-care.” The software is the first and only scheduling, management, and client experience platform for appointment-based, self-care businesses.

Joining me for the latest interview in the Spa Software Series is Skya Jones, MedSpa Education Manager and in-house aesthetics expert at Boulevard, where she works directly with the company’s staff and MedSpa customers to help design memorable client experiences. 

Tune into this episode as Skya explains all the features Boulevard has to offer its customers in automation, booking, retail, and reporting. 

In this episode, we discuss: 

• Who Boulevard serves and the level of business the software works best for
• How Boulevard is living up to its core value of providing best customer service
• Features that make Boulevard stand out among its competitors
• The integration between Boulevard and partners like Shopify to streamline retail sales
• Easy access to know your KPIs with Boulevard reporting

References Mentioned in Episode #320: Deepening the Client Experience with Boulevard’s Education Manager, Skya Jones

• Learn more about Boulevard and the features offered for spa businesses
• Listen to the other episode in the Spa Scheduling Software series, Episode #280: Systemizing Your Sales and Marketing with Square, Episode #302: Increasing Your Spa’s Efficiency with Mangomint Co-Founder & CEO, Daniel Lang, and Episode #319: How Vagaro’s Automated System Runs Part of Your Business with VP of Marketing, Charity Hudnall
• Connect with Boulevard on Instagram, Facebook, LinkedIn, and Twitter

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community. 

Episode Transcript

A personal touch is never going out of style, but what if I told you that you could maximize your efforts to save time in your spa with a little help from tech?

Adding personalized value for client relationships paired with automated marketing and booking features is top of mind for Vagaro, the business management software for companies and entrepreneurs in the beauty, wellness, and fitness industries.

I’m a big supporter of utilizing software to take some of the heavy lifting off your shoulders alongside the systems in your spa. 

With that being said – it’s impossible for me to truly answer the question I get asked all the time – “what’s the best spa scheduling software out there?”

Best is subjective based on your spa’s needs and desires. My goal is to introduce you to a variety of options for spa scheduling software so that you can make the best informed decision for your business.

Joining me for the latest interview in this series is Charity Hudnall, VP of Marketing at Vagaro, a company that gives back a business owner’s most valuable resource: time.

Tune into this episode as Charity gives me all the details about how Vagaro’s software helps you run your business with automated features in marketing, booking, and listing, plus a new feature just launched called Vagaro Pay Later. 

In this episode, we discuss: 

• Vagaro’s ideal customer – the type of spa and level of business the software works best for
• Features that help Vagaro stand out from other spa scheduling softwares
• The launch of a new feature, Vagaro Pay Later, and the feedback received from current customers
• How automation helps maximize time when setting up marketing and booking strategies for upselling and stay connected with clients
• Charity’s take on how Vagaro can be used to grow and scale your spa business

References Mentioned in Episode #319: How Vagaro’s Automated System Runs Part of Your Business with VP of Marketing, Charity Hudnall

• Learn more about Vagaro and the features offered for spa businesses
• Click here to watch a video how Vagaro can help with merging duplicate customers
• Read the Vagaro support article and blog about merging and cleaning up customer profiles
• Listen to the other episode in the Spa Scheduling Software series, Episode #280: Systemizing Your Sales and Marketing with Square and Episode #302: Increasing Your Spa’s Efficiency with Mangomint Co-Founder & CEO, Daniel Lang
• View Vagaro from a customer’s perspective searching for businesses in their area
• Connect with Varago on Instagram, TikTok, Facebook, and Twitter

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community. 

Episode Transcript